• Tire Rack

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Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 29,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2904
  • Value
    25659
  • Shipping
    25621
  • Quality
    26196

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.1%
Positive
1,981
Neutral
32
Negative
27

Instant Feedback

458,723 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“Benchmark”

Don D.
10/21/24

I tried tire rack around 2016. Haven't looked back. Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input) Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top. Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen. Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel. They are more than ok with, earning your trust.

Top Critical Review

“Perelli scorpion active weather tires are very loud”

John P.
9/25/24

The Perelli scorpion, active weather tires have a very loud drone when driving at high speed. I read all the reviews and everyone said that they were quiet, but unfortunately they are not. I do not like to tire at all. I cannot return them because I've already put them on the car so I will be purchasing another set of tires from the dealer and taking these off.

Reviews (29,437)

Rating

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Reviews that mention popular keywords

tire rack (29118) customer service (5962) web site (4169) shopping experience (3935) delivery time (615)
Thumbnail of user kenl771
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

Your software is not quite smooth in that the "place order" button is not at the bottom of the payment page. I had to scroll back up to the top of the page to find out how to do the final step. I hope that you did not have PayPal bill me twice for this order, as I had to run through the order twice. I only desire ONE set of four tires. Later: looks like all is well. My cart now has zero items. Thank You Oh no! Now when I press "SUBMIT" it says please agree to check box, but I scroll all the way up or down and find no check box! This is difficult. I asked George to keep my chat window open, so I will reconnect with him.

Thumbnail of user scotts4551
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Tire Rack's on;ine ordering tools are easy and effcient.

Service through Discount Tire was frustrating and their attention to detail was lacking. Set my appointment on-line, as directed but the whole process took over an hour to get into the service bay. Diver's side of car had to be cleaned, then ultimately brought back for leaks and re-work.

Reason I chose this business:

Because they are owned by Discount Tire a brand I trust.

Value
Shipping
Quality
Thumbnail of user michaelb14607
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I ordered wheels recently, didn't add tires because i figured I'd get those in person. 2 companies couldn't find anything I was looking for in a 17 inch rims. I was told no one made such tires. Not 5 minutes on the phone with customer care which thankfully are real people, gave me a proper tire size and a bunch of options I was looking for. These people are great 👍

Reason I chose this business:

My cousin uses the site a lot

Thumbnail of user stevene1036
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Nate in customer service found the rims that fit my car perfectly. I knew what tires I wanted, Tire Rack mounted and balanced them - and I received them not only quickly but in perfect condition. Excellent packing job, which is normally the weak link. They make most other companies look bad..

Reason I chose this business:

Repeat customer, you are the first place I check - usually the only place I need to visit...

Service
Value
Shipping
Quality
Thumbnail of user marca517
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

It's been a minute since I bought, so I checked a few other places but seems like I didn't need to bother, as ya'll had the best deal. I like that you install the sensors and balance them, allowing me to install in my garage and know I'm set.

Reason I chose this business:

Best price, free shipping, confidence I'm buying the right package for my vehicle.

Thumbnail of user rafar12
1 review
0 helpful votes
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October 27th, 2024
Verified purchase
• Updated review

Tire Rack always delivers. This is my second purchase and the shopping experience couldn't be easier. From searching to comparing to shipping, all the options are there at very competitive prices. I will continue to come back for all my car needs!

Reason I chose this business:

Previous experience.

Tire shopping doesn't get any better than this
January 16th, 2024
Verified purchase
• Previous review

From website use, to comparison, selection and transaction processing it all worked out super smooth. The price was great but then the delivery speed was even better!

Reason I chose this business:

Because of their reputation, good prices and wide range of options.

Reason I chose this product:

Because they were the OEM option which I had a great experience with.

Value
Shipping
Quality
Thumbnail of user joses1709
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Here Locally a lot times it is slim pickings to what is readily available, Also prices tend to be inflated some. I will usually default to getting wheels from tire rack for new vehicles personally and for work. I like to have summer and winter wheels.

Reason I chose this business:

New wheels for a couple new work trucks

Thumbnail of user ivans578
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I always buy my tires and wheels from tire rack. Awesome shopping experience, excellent service, great quality. My old Mercedes is really picky on the wheel balance, especially on aftermarket wheels. When wheels are balanced by Tire Rack or Discount Tire, I have no issues at all. Awesome business tandem!

Reason I chose this business:

I blew a tire, from a set recently purchased from Tire Rack. I am so happy they still have the brand/model and size in stock

Value
Shipping
Quality
Thumbnail of user johnp8097
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

No problems ordering and having them shipped to an installer. However, one of the tires was damaged with the bead broken. Called Tirerack and they asked for a pic, sent it to them and the replacement arrived the next day. Nice! I would recommend and buy from them again.

Reason I chose this business:

Had the product I wanted

Service
Value
Shipping
Quality
Thumbnail of user matth1340
1 review
0 helpful votes
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October 25th, 2024
Verified purchase
• Updated review

I was charged incorrect sales tax on my order and was swiftly corrected. Also received a phone call to verify my purchase and fitment for my vehicle. That extra step was appreciated. I later learned that heat cycling these tires is highly recommended and that is a service they provide for a fee. I wish I would have know this prior and would have opted for that service because there are few tire stores where i will get them mounted that offer this.

Professional and courteous.

Reason I chose this business:

I always bought my tires from Discount Tire Direct, now merged.

Reason I chose this product:

Was looking for a high performance tire as an upgrade to OE.

Service
Value
Shipping
Quality
I was charged incorrect sales tax on my order.
October 21st, 2024
Verified purchase
• Previous review

Please reach out to me to correct. I was charged incorrect sales tax on my order.

Reason I chose this business:

Had tires I was looking for.

Thumbnail of user gracew614
1 review
0 helpful votes
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September 24th, 2024
Verified purchase
• Updated review

Easy to order online, customer service was helpful and delivered fairly quickly. The independent tires installation was done pretty smoothly, and online quoted price via S2 Dynamics was accurate. Pat from S2 was honest and easy to work with, will definitely return for future car services besides tires balancing.

Reason I chose this business:

Best price and easy to shopped.

Reason I chose this product:

Recommended by Mercedes.

Value
Shipping
Quality
Customer service was helpful
September 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Best price and easy to shopped.

Thumbnail of user sf72
2 reviews
4 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

Search tool to figure out what tires I need was awesome, and so was being able to compare different tires side by side. I hate car related purchases and want to spend as little time on them as possible, so I really appreciated how easy they make this. Thanks!

Reason I chose this business:

I've ordered from Tire Rack before and it really like the company.

Thumbnail of user mauricet57
2 reviews
0 helpful votes
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October 29th, 2024
Verified purchase
• Updated review

Ordering my tires through Tirerack using Affirm is so easy. Just pick tires, sign up with Affirm, choose an installation date, list the information needed to complete the order to pay, wait for the installation date have some coffee then drive home with your new tires.

Reason I chose this business:

Price & quality, and ease.

The buying experience was extremely easy, and the financing...
February 22nd, 2022
Verified site experience
• Previous review

The buying experience was extremely easy, and the financing was very easy & quick.

Thumbnail of user justins1916
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I Bought a set of snow tires and from shipping a nail from a pallet poked a tiny hole in the sidewall of the tire. I called tirerack customer service and they shipped a new tire out right away no questions asked also the replacement tire showed up the next day very impressed and happy doing business with tirerack

Reason I chose this business:

Great deals and excellent customer service!

Thumbnail of user andrewh3299
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Good. I'm always ordering non OE tire sizes and the last order I placed I got a call checking to make sure I was ordering the right tire - this is appreciated.
The website can be difficult when searching for non-stick tire sizes though

Reason I chose this business:

Cross shopping with Americas tire/discount, Costco, and local tire shops. Chose tire rack for prices + available brands and sizes, and ease of use.

Thumbnail of user rickp679
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I've been a Tire Rack customer for decades, but this was the first time I did it all online. With multiple addresses, installation options, new installation options, etc.… I pushed the website to its limits with the back and forward buttons on the browser, and Only had to close the window and re-open once to get it all done!

Reason I chose this business:

No one else had tires in stock

Thumbnail of user stanleye92
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

In the past I got exactly what I need in a timely manner. The quality of the tires and wheels (when I ordered them was excellent. So was delivery. I will continue to do business with for that very reason.

Reason I chose this business:

The only on-line automotive tire and wheel facility I will do business with.

Thumbnail of user matthewm3206
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Called customer service on a Saturday morning and got the most pleasant and knowledgeable lady on the phone. She confirmed that my issue was covered under the insurance and sent me detailed, easy to follow instructions to get authorization to replace the tire. 15 minutes and I had a new tire on the way to the installer. Best customer service I have had in any venue in the last year. Well done!

Reason I chose this business:

Tire failure and replacement

Thumbnail of user kirkz23
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Reasonable price on in stock tires for my Nova but the shipping was a bad experience. Promised next day delivery especially since they were 1 state away but took 2 days for delivery. The tracking was non existent. No update other than the tires were shipped. No notification on why shipping was delayed. The tracking system was terribly flawed.

Reason I chose this business:

Only shop that had it in stock

Service
Value
Shipping
Quality
Thumbnail of user glenng130
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

As a repeat customer it is handy that my vehicle was saved. Once again the brand / size I desired was available. I'll complain slightly about the price, though, I know that is NOT entirely Tire Rack's fault.

Reason I chose this business:

I am a repeat customer a number of times over and am always pleased with the service and product.

Value
Shipping
Quality
Happy to say I found the size and brand I was looking...
April 29th, 2020
Verified site experience
• Previous review

Happy to say I found the size and brand I was looking for immediately. THANKS!

Reason I chose this business:

All my previous interactions with Tire Rack have been excellent. I trust this one will be the same!

Thumbnail of user angelc733
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Customer service will call or email you if your specs are not correct just to make sure your purchase was correct( for those who do not modify their car) to make sure you didn't make a mistake. I appreciated that the most.

Reason I chose this business:

Generally the same price but simple to order

Thumbnail of user daniels5120
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I've always been very pleased with Tirerack. They have reviews which have been very helpful with making a decision versus going to a tire company and they just push what they have in stock. Must be forth or fifth purchase from TR.

Reason I chose this business:

Previous customer and price

Thumbnail of user gabriels795
1 review
0 helpful votes
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September 30th, 2024
Verified purchase
• Updated review

Some of the codes are not straightforward would be nice if it just reported the values the codes represent rather than having a code. The tires ended up being louder than I expected but are still good. Also tire have a more rugged look than I expected, but hey I'm not a designer.

Reason I chose this business:

Price, variety of tires available and ability to compare and see individual line items for each performance rating. Free delivery and delivery speed was amazing. Also love that I can see the tires for my vehicle. All the other places had to order my tires anyway!

Reason I chose this product:

Price, sound, wet stopping distance, mileage and well known producer name.

Value
Shipping
Quality
Some of the codes are not straightforward would be...
September 21st, 2024
Verified site experience
• Previous review

Some of the codes are not straightforward would be nice if it just reported the values the codes represent rather than having a code.

Reason I chose this business:

Price, variety of tires available and ability to compare and see individual line items for each performance rating.

Thumbnail of user philipw676
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

The tires on my used Bronco had an obtrusive tread noise, so even though they had life left in them I wanted to find the quietest all terrain tire I could. Tire Rack's rating system was invaluable because it's based on real-world experience for hundreds of customers who are rating the exact tire that you're considering. On top of that, the ease of getting advice was surprising and refreshing.

Reason I chose this business:

Knowledgeable staff (Gill) and price

Value
Shipping
Quality
Thumbnail of user gatesays
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Great website, reviews are helpful in making decisions. The convenience getting what you want and scheduling appointment with Discount Tires for installation was great. I was surprised however that Discount Tires employ tried to upsell me on a road hazard Protection when it was already included on the tires from Tire Rack.

Reason I chose this business:

Used before and experience was great

Value
Shipping
Quality

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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