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TimeWarnerCable has a rating of 1.6 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TimeWarnerCable most frequently mention customer service problems. TimeWarnerCable ranks 159th among Internet Service Provider sites.
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I love this site. User friendly and never locks up. I pay my bill online and never have to go to the Post Office. I can use multiple applications on my phone. The overall service is one I wouldnt give up for anything. I have High Speed Internet that is Great for all the Wifi Devices we have. I have great Cable which allows me to set my DVR from my one or internet if I am aeay from home. This is a Lifestyle change for Home and Work.
TWC / Spectrum lies about its promotions. They mailed me, an existing customer, a letter saying to call a specified number and I would save $25/mo. And be provided with a higher speed internet service. After spending 45 minutes on the phone with 3 different agents each telling that they could not do what their mailer said, I achieved nothing. Save your time and money. Do Not use TWC Spectrum.
I purchased the basic internet plan from TWC. The tech came out and set up my wifi router. When he left I could not detect my wifi so I got on the application and they said it would be an extra charge. Why do I have to pay extra to unlock my WIFI on my router. If that was the case send me a router without WIFI capabilities don't have me pay $10.00 to install + and extra $5.00 per mo to activate WIFI on my router. I feel like I am at a internet cafe where I have to pay to use wifi when I already have internet. Long story short I did not pay the extra amount. I used one of my laptops to create a WIFI hotspot. The laptop that I used is connected to the internet via ethernet. I feel sorry for you guys who purchased plans greater than the basic because they automatically include the extra fees in your packages...
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