• TikTok

TikTok

Is this your business?

Overview

TikTok has a rating of 1.6 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 162nd among Mobile Applications sites.

  • Service
    80
  • Value
    70
  • Shipping
    47
  • Returns
    48
  • Quality
    68
Positive reviews (last 12 months): 8.8%
Positive
5
Neutral
2
Negative
50
73
See all photos
How would you rate TikTok?
Top Positive Review

“Amazing product”

Brian W.
7/13/23

Amazing service and quality, price as well. Very highly recommended. I can recommend it to all my friends.

Top Critical Review

“Stealing money and suspending”

Rick O.
3/1/24

They suspended my account the moment I transferred $100,- for ad spend. They refuse to help and refuse to pay back or cancel the transfer. This is plain theft in any country and this behaviour is abominable. Customer service is non-existent as well.

Reviews (186)

Rating

Timeframe

Other

Thumbnail of user ricksellership
1 review
1 helpful vote
March 1st, 2024

They suspended my account the moment I transferred $100,- for ad spend. They refuse to help and refuse to pay back or cancel the transfer. This is plain theft in any country and this behaviour is abominable.

Customer service is non-existent as well.

Products used:
Advertising

Service
Value
Returns
Quality
Thumbnail of user gabrielazcunce
2 reviews
3 helpful votes
January 17th, 2024

Stay away from tiktok shops. They will deactivate your account for no reason and keep your money. Then support cannot help you find out a way or how to fix it. They are a scam from China. Be very careful with this scammy company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roseh725
1 review
2 helpful votes
February 2nd, 2024

The did not solve my problem in TikTok although its been more than a year that I don't have a story option neither cant see others stories or create one?! Till now this issue still presents however i did a lot of complaints and tickets

Service
Thumbnail of user sherryk426
1 review
0 helpful votes
February 28th, 2024

Tiktok has taken over my Google account with excessive ads. No way to block them. I have reported it to Google multiple times. Now it's time for a attorney. Harassing in it's finest form in communications

Products used:
No product ordered.

Thumbnail of user robs901
18 reviews
33 helpful votes
December 13th, 2023

Deleted or cancelled people that I clicked Follow buttons on. Also noticed that Replies by Creators to their viewers' Comments disappeared. I have a screengrab from my own Dashboard as proof. Logic militates that Tiktok also cancelled people who tried to Follow me.

Thumbnail of user casperw19
4 reviews
1 helpful vote
January 6th, 2024

You become addicted to this pretty quickly. There's all sorts of content that you can spend time on. Some of the videos you would see are actually really truly helpful, but a lot of them are an absolute waste of time. Don't get addicted to consuming content.

Thumbnail of user allaz5
1 review
0 helpful votes
October 18th, 2023

TikTok entertaining but politicaly favors antisemitic left. Too many videos with Palestinians's protests, brainwashing, indoctrinating young people. Violation of community standards imposes often unfairly for point of view, free speech is limited. It is good though for business owners, got some useful information.

Thumbnail of user jaym1452
1 review
2 helpful votes
March 1st, 2024

Tik tok has alot of interesting content. However, tik tok pissed me the $#*! off when they removed my sound for an edit I made that took me alot of time. They took it off for no god damn reason. Do better tik tok, go suck an egg. This rlly disapponted me, no warning, they just remove sounds, great job tik tok. Thanks alot.

Thumbnail of user robrod720
1 review
2 helpful votes
April 8th, 2024

I really don't like Facebook because it caters to too many Crybabies that get offended when you write something. And then Facebook bans people for stuff that's not really that offensive

Service
Value
Shipping
Returns
Quality
Thumbnail of user smarabeh1
1 review
2 helpful votes
December 11th, 2023

They shutdown my account for no reason I don't think I posted any bad thing 3 accounts already shutting down for no reason

Thumbnail of user mymelon84
1 review
2 helpful votes
November 13th, 2023

Tik Tok like many other social media outlets allows sexuality as a matter of fact it's encouraged but when one comments the comment is reviewed. How is this ok? Many people say its not for kids yet there are posting not suitable for children. Its funny how social media grows because mainly woman showing off their bodies yet there is no filter. I thought those types of sites were a pay per view type thing like fansonly. Its just baffling how a comment is critiqued but not suggestive videos. Seems like a contradiction from the makers of these sites. Money and sex mean everything

Value
Thumbnail of user magsb
18 reviews
29 helpful votes
March 28th, 2023

I've never seen a website that gets quickly and consistently more restrictive, demanding, and aggressive, on both mobile and desktop, just to use the same functions as before. They are satisfied with less and less personal info and consent to things that are not necessary for a recreational video site. Very suspicious and concerning, not to mention the political and privacy fights going on in the news. I have visited them for the last time. I *hope* they get banned.

Tip for consumers:
Do not make an account.

Service
Value
Thumbnail of user jeffwalt61
2 reviews
2 helpful votes
November 4th, 2023

I don't care for TicTok. It's just skit after skit. Not as informative as UTube. Also to much right wing propaganda for my taste, which just proves how little people really pay attention to what's going on.

Quality
Thumbnail of user stefanw88
1 review
0 helpful votes
February 10th, 2024

Tiltok will remove posts ghat is not harmfull but they will not remove posts that incites hatred towards women, children and will promote racism and violence because when you report these post Tiktok leaves it!

Thumbnail of user mellyl5
1 review
2 helpful votes
October 17th, 2023

I recently came across a comment on TikTok that stated, "I hate Israel so much and I wish for all those who hurt Hamas to rot in hell. I am so happy they are fighting back and I hope Israel SUFFERS." This comment appears to be in direct violation of TikTok's community guidelines concerning hate speech and is potentially in violation of global legal standards. Yet, when reported, the platform did not find any violations and did not remove it.

Interestingly, when the roles of Israel and Hamas are reversed in a similar statement, the comment is promptly removed. This inconsistency raises questions about the platform's application of its guidelines and its commitment to maintaining a safe and unbiased environment for all users.

Thumbnail of user prophetesslenora
1 review
4 helpful votes
May 24th, 2023

Heard about this app, gave it a try, just to have them ban my account for what seems to be no reason at all. I could not appeal through the app, had to research online just to be redirected to multiples of rat races and mazes. I may have made 7-8 videos mostly of scripture verses, music and cool backgrounds. There was no reason nor is my content a threat to anyone. I feel picked on and victimized because there seems to be no valid reason and no way of redeeming my account. So, I plan on creating multiple reviews letting other people know in advance what they're getting into. If you enjoy your religious rights being violated or discriminated against, then download the app and wait to be banned. They've given me no other explanation for the ban, so I'm left to believe it is religious discrimination. And I have proof, check the photo. If there was another reason besides what I've stated here, simply let me know. We're all adults here for the most part. Now onto the next review….

Service
Value
Quality
Thumbnail of user hughj125
1 review
4 helpful votes
September 11th, 2023

It sucks, you larp.
I used it once and it was bad because of the bad content. It also destroyed peoples attention spans. Not only that but 25 apps already had this exact formula/community which meant that tiktok has no reason to exist.

Thumbnail of user noah.lacacu
1 review
1 helpful vote
October 17th, 2023

Ik heb een account op tiktok ik had vaker meer dan duizenden vieuws maar je wordt iedere keer geband

Thumbnail of user corettab5
1 review
2 helpful votes
June 5th, 2022
Verified purchase

I bragged on this app until a couple of weeks ago when my age was put in wrong and no way to back out the app to correct it... some departments that did answer gave me the run around about who to contact while not attempting to help me nor forward my information to the appropriate dept... after trying the several different dept they kept giving me I got little response without help solving a problem that I have sent my age verification over several time. There is no phone number to contact so there is no one held accountable for the poor customer service. About to just delete this app because this is beyond ridiculous

Tip for consumers:
When you do your age verification make sure it doesn't change as you clicking the button to submit it

Products used:
TikTok App

Service
Value
Quality
Thumbnail of user taytaytlove14
1 review
7 helpful votes
June 6th, 2023

There has been a huge increase on half naked women and men on TikTok and it's getting out of hand! My lil ones can't enjoy farm animals or cute doggy and cats with out those videos popping up all the time! TikTok is turning into a porn app this is sad.

Thumbnail of user basantb
1 review
4 helpful votes
January 30th, 2022

After long struggle i got 1000 followers in my tiktok account, and I started to live on tiktok but after some days they banded me from going live by showing age restrictions. Iam already 26 years old. I had posted my passport for proof. My appeal is still on under review whats the reason. We are human being so human being makes mistakes. I think at the time of sending passport photo I mistakenly send my wife passport.
I provided everything that iam 26 years old but iam still unable to go live
Tiktok have weak and poor management

Service
Thumbnail of user treys40
2 reviews
1 helpful vote
June 23rd, 2022

This is genuinely such a great website, so many fun things to do, same thing as youtube but shorter. Perfect for people who have shorter attention spans.

Service
Quality
Thumbnail of user robertg4959
1 review
2 helpful votes
August 15th, 2023

Tik Tok steals products and money from the small businesses that are just trying to get started. No questions asked after someone makes a purchase can lie and say they don't like it and get a refund and keep their product. While the small business eats every bit of the money that was lost because of Tik Toks stupid rules that protect the customer over the small business.

Service
Value
Shipping
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Thumbnail of user almanaustin54
1 review
3 helpful votes
May 21st, 2023

I was ban under appeal for a innocent comment I made to someone.it shouldn't have offended that person but you know how most people are they would rather here someone giving them profanity and even the people at TikTok than a innocent comment that is more like a comment. I use TikTok for my belief in the Heavenly Father and Jesus and this gives me great inspiration and social as well with others I guess everyone is just like my bullies in life.

Service
Value
Shipping
Returns
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Thumbnail of user danielb2270
1 review
3 helpful votes
January 10th, 2022

I have reported things like a Pitbull tearing another tied up dog to pieces while the female owner screams and cries, however it's not considered cruel.
Misinformation about covid is everywhere and although there is an option in their reporting specifically for this they do nothing about removing such posts. I don't think it even has moderators.

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