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We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
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Easy to purchase tickets to Spring Training and at a competitive price
Purchasing the tickets was no problem, I haven't received them yet since the event is in March that is why I did not give 5 stars
Hi Sandy,
Thank you for the review and we are happy that the transaction process was easy! We have looked up your order and it looks like the tickets will be ready in March before the event.
Easy. Accurate. I love that cost is all there. No surprise added fees at the end. Have used several times.
Hi Robert,
Thank you for the review, we are happy you were able to use our website and you were able to purchase with no hidden fees! We appreciate you.
So, I bought tickets to a UCLA basketball game -- downloaded, no problem. Then I bought tickets to a USC basketball game -- and that's when things went off the rails.
The tickets were mobile only. But that didn't work. So I tried 'claiming' them as printable. The seller 'transferred them to me -- but because I'd claimed them as printable and they were mobile-only, they disappeared into somewhere between the seller and me. TickPick couldn't do anything, I couldn't do anything, USC couldn't do anything -- at least not by phone.
The happy ending to the story is that when I got to the box office and showed them the email I'd printed out saying I'd claimed the tickets, they just re-printed real ones and it all worked out fine.
The "integration" between some college box offices and secondary sites like this one is definitely lacking -- but it's hard to pin blame (well, okay: mostly I blame SC).
Hi Jon,
Thank you for taking out your time and writing a review about your experience with us. We are happy that you were able to enjoy the game.
Great place for events and sports ticket. You will see what you pay upfront for any experience
Hi Pradeep,
Thank you for taking your time to tell us about your experience with us. We appreciate you and thank you for using us!
Easy, dependable, as described, fast, Love it! I have referred my friends and family to ditch the to ditch the rest and use this, the best!
Hi Michaelpt,
Thank you so much for the review. We sincerely appreciate you giving us an opportunity and for taking the time to provide feedback on our company.
Fine except bought in advance and difficult to retrieve.
Hi Jackie,
Thank you for the review. It looks like your tickets were sent to your TickPick account, next time please give us a call 845-538-4567 or email us to support@tickpick.com in order for us to help you step by step to retrieve your tickets. Once again, thank you for the review!
I purchased tickets to the all star rising stars game over a week ago and they are still unavailable
Hi Martel,
We apologize, we have found your order and it looks like the seller has an in hand date for the 13th of February to deliver your tickets. We will be reaching out to you via email regarding your order and we will also reach out to the seller to see if they can deliver your tickets before the in hand date. Rest assure, your tickets were confirmed and you're fully covered by our BuyerTrust Guarantee.
Found similar priced tickets on other sites but the fees added made tickets so much higher. The No Fees helped me save a lot of money and got tickets on time with no problems.
Hi Courtney,
Thank you for taking the time to write this review and for giving us an opportunity. We hope you enjoyed your event!
It was a bad experience because we came overseas for the game and it was postponed. I don't have a possibility to return and reimburse my tickets
Hi Andrey,
We apologize for any inconvenience that your event's postponement has caused you. We can certainly understand how disappointing it can be to not be able to attend the event for which you purchased these tickets on the originally-scheduled date. As is the policy of TickPick and every similar ticket marketplaces we're unable to cancel any orders for events that are currently considered postponed as the tickets will be valid for the makeup date once announced.
I echo the zero reviews. These guys are terrible. Bid on tickets in prime seating and was given nose bleed seats. Had to get an oxygen mask just to get up there. Customer disservice said too bad all sales final. Really? The tickets aren't even in the right section.
This place scamms people, lies to them and cheatd honest people out of their money. Bought tickets 7,5 months in advance, was supposed to get them 7,5 months later.Of course i never got any tickets and they refused to refund me because the tickets got sold to another customer. They couldn't tell me this 7,5 months ago? Cheaters
Would give zero stars if I could. Purchased tickets to a sporting event, downloaded their app, had Digital copy of the tickets, when I got there the venue said it was invalid and someone was already sitting in the seats I purchased. No customer service, no refund, SCAM! AVOID THIS COMPANY AT ALL COSTS.
Hi John,
We apologize for the experience, we would like to help and look more into this for you. Can you please email us to support@tickpick.com and we can look more into this for you. Once again we apologize for the experience as we do not want our customers to run into any issues.
I purchased a ticket specifically for Balcony 307, Row 13 at a Celtics Game and the ticket I purchased was in a different row a few seats up. I purchased this seat specifically because my friends with tickets were in the same row as me, but I didn't get the row I paid for. When I called customer service, they told me adamantly that it is clearly written in the FAQ that you might get a different seat than what you paid for. There isn't a single link to the FAQ during the purchasing process. They pride themselves on being "the most transparent, consumer friendly marketplace" but they are anything but that. You don't even get exactly what you pay for. Can't not recommend these people enough, turned what was supposed to be a fun night into a frustrating experience. Wish I could give 0 stars. Do not trust this website, stick to StubHub.
I'd give 0 stars if I could.
I ordered tickets to the NYR game at 1pm today. Paid and got an email saying I'd get my tickets shortly. 4:30pm rolls around- and finally an email, but it says my tickets were sold to another buyer! I was on my way to the game with NOTHING. Called tick pick and their service was AWFUL. They did nothing for me and I was forced to scramble and pay more for tickets just so I could go. Worst site. Worst service. Worst managers ever.
I bought tickets for Jersey Boys in NYC. They emailed me tickets for Ohio.
I called and emailed them the same day I got the tickets (the show was also later that day), but they wouldn't give me a refund nor give me another set of tickets for the right location.
HORRIBLE EXPERIENCE. I'll never buy from them again.
Hi Eunice,
We apologize for the experience you had with us. Unfortunately, all sales are final and in this case it looks like the seller had delivered the tickets the same day of purchase. We moved forward and gave you a credit for your next future purchase with us. We apologize once again and hope to make things better next time.
I comoared prices and found the tickets here is indeed cheaper as they don't add fees. Check it for yourself and compare.
Hi Fred,
We are very happy you were able to find tickets on our website. Thank you for taking your time to write the experience you had with us.
Bought tickets to the peach bowl an hour and half before the game. They said they would send me the tickets. It was taking a while so i called the customer service # and spoke to lady. She tried several different ways to get the tickets to me, but was never able to get them to come to my email or the ticketmaster site. We missed the game. When i called afterward to tell them what happened, they said it was my problem because of the internet connection- this is complete bull because i was getting all the other emails tickpick were sending me to try and reset passwords, etc to resolve it. Also was on ticketmaster website the whole time also with no issues. I can show all the emails i received during this time. The tickets a week later are still not anywhere to be found in my emails or ticketmaster to again prove this was not a connection issue. Will never use them again unless they make this right and also will post this story on every site i can find so no one else gets ripped off!
Bought tickets got sent the email without the link to get said tickets. Called customer service to get the tickets. Was told they would send me the tickets again and never heard from them again. Absolutely terrible. DO NOT USE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave,
Thank you so much for taking the time to write a review about your experience with us! We are happy you found the process easy and you were able to find the best prices for you.