TicketmasterUK

I have bought my ticket for the Paul McCartney concert which was my dream to attend but sadly I couldn't attend because of life troubles and it just got downwards from there. Unfortunately I had to sell my ticket but after one month I still didn't get my money back. Even after I added all my data as a seller and sent photos from my id and bank statement the site just doesn't save it to the personal profile data and that's probably why I don't get paid back. There is no phone number for costumer support so if you need help fast good luck! After writing an email to the support explaining everything and sending the screenshots, it took them almost ONE full month for the support to recognise what the problem is and that I don't live in the UK and they told me that "they will be refunding me in a different currency. That's why they are now escalating this to their finance team as they'll need to process my refund manually, which will take 21 working days".
Has anybody outside of UK never bought a ticket and had sadly to sell it? I'm the first one ever to do it? I can't believe that! Now is almost Christmas and new years eve and it means that it will take more than 2 months total to get my money back.
That's the worst costumer experience I ever had in my life. Total disrespect with the costumers and fans. Also the website doesn't work properly!
I will never buy anything from ticketmasters again!

TICKETMASTER UK Cercano mille scuse per non pagarti, perdite di tempo ecc. Adesso sto preparando le carte per fare una denuncia alla polizia postale. Incredibile!

Ticketmaster systems were rubbish go booted out and ended at the back of the queue totally unacceptable. If I could give them a 0 rating I would. They knew there would be large demand for tickets but their system was totally crap and unable to cope really unprofessional. People need to review their product to ensure there rating is not good to allow other firms who may be better to deal with the customers.

The attached view with a considerably sized light cost me £138 from Ticketmaster for a special occasion. I paid for the ticket next to that for the same price. It was sold as a premium ticket. When I complained they passed the buck, made lots of excuses and refused to acknowledge that my claim was valid despite photographic evidence. This photo was taken at head height. Have always purchased through Ticketmaster. Not anymore. It seems they gave no clue what they are selling to people and take no responsibility when things go wrong. Shameful.

I booked 4 tickets for this concert it cost me £150 and they have sent them to another persons email address as said my was spelt wrong don't know why they will not refund my money as I don't have any tickets. So where have they gone disgusting they are nothing but con people. They are not being helpful at all and seen as they don't have anyone to speak to happy to take your money but won't refund it shame on you I will never use this company again they need reporting to trading standards

I resold a ticket, TicketMaster UK got the money and now is making me wait for 4 months to pay me. And.now in their chat, wich is the only way to talk to them, they are answering me anymore.
Would give 0 stars if I could.

I resold tickets as I was unable to attend an event. The resale was very straight forward but I have now been waiting nearly 2 months for the money to be transferred back into my account. Through customer service I requested several times that I wished to make an official complaint and not once did they tell me that it had been escalated. Customer service very, very poor and still no money...

Don't buy ticketmaster gift cards they are pathetic and don't work. I was waiting for my daughter to see if she could work it out but in the mean time download sold out I now have a gift card for a download ticket with£300 on that is a waist of time pathetic and reading other reviews I don't think ticketmaster will care

I re-sell our taylor swift tickets in Ticketmaster UK on November 2023. I have been struggling to receive the payment of the tickets re-sell. I have provided my Passport and all the necessary documents and I have also provided new UK bank details as they requested. I was informed on January 26,2024 that my payment is in the queue but until today February 21,2024 I have not received my payment. I was also informed that this issue is escalated to finance team but I have not receive any update. I read in other reviews that many people experience the same and some say Ticketmaster UK ripped off customers who re-sell their tickets. Can anyone please share and help how I can get my money back from Ticketmaster UK?

I bought tickets for 2 concerts through Ticketmaster thinking they are a reputable company. I live overseas and paid for them from my iverseas bank account. Shortly after arriving in UK my circumstances changed and I have to return home. Despite buying insurance I couldn't claim so decided to resell at a loss.
I contacted Ticketmaster 4 times telling them I don't have a UK bank account and can I still get a refund? They continually didn't answer my question and after my tickets had resold they suspended my account.!
I am still messaging them but they do t answer my questions. After seeing g all the 1 star reviews this company has I am losing hope of seeing my money again. Ticketmaster must be making a fortune selling tickets, then reselling them and not refunding. That's a lot of money they are keeping.
Don't think I'll ever book any tickets with them again.

I have had an ongoing issue with ticketmaster as I had to change my email address and they have been so incompetent in terms of allowing me to transfer tickets to my current email address.
I have sent them what feels like hundreds of emails when, if I could speak to someone, I'm sure it could be resolved a lot quicker
The whole experience is so frustrating and I have spent hundreds of pounds on tickets which have now disappeared from view
I would recommend using a different vendor, I will be avoiding ticketmaster in future at all costs

I just got scammed by Ticketmaster. They sent me an e-ticket, underneath it said "I will scan the barcodes at the entrance". There are no barcodes on the tickets! I emailed them but of course no response. Beware of this fraudulent company! I do not recommend.

After waiting 3 weeks for a refund on a ticket that I never received, the customer service rep told me I had to email the venue and figure it out for myself. Again, I had to wait three weeks of emailing these people back in forth with them continuously telling me they "are working on it" or "looking into it". Any message I would receive would essentially be scripted with a line or two of grammatically error-ridden text from the "customer service rep" I was supposedly working with. Insane

The worst experience ever...
Ordered several tickets here for the concert of Coldplay. I have never received any ticket on my account. Some tickets were sent by e-mail, others not. Zero customer service. Continuously receiving meaningless e-mails written by AI... No refund for missing tickets. No attempt to find the reason of missing tickets. They do not consider any responsibility for what is happened. It's a lottery: either you attend the concert, or you lose your money... Shame on you!

Not only did they sell me the wrong tickets, meaning I had to purchase more on the promise of a refund. A refund I'd get "within two weeks" it's been over a month and I keep getting the same generic copied and pasted email about "extraordinary circumstances" with no sign of my money. Absolute shambles of a company with no idea about customer service.

Never again will we book with Ticketmaster. Absolutely shocking.
Had our matinee cancelled 1.5 hours before hand and still waiting for a refund. 8 weeks later and still going round in circles. You cannot speak to literally anyone. The telephone numbers advertised no longer exist. Constantly emailing and sending a screenshot of the booking confirmation along with the booking reference number. Just getting nowhere. I don't know how they can get away with this. They certainly won't be having our custom again.

Ticketmaster have stolen my money are refusing to refund me. This has been going on for 3 months with excuses made everytime. Their customer service is disgusting and if your event is cancelled you will never see your money again.

I attempted to sell my tickets through their fan to fan resale, subsequently received an acknowledgement they had sold only to be informed days before the event this had been an error and that unfortunately the time to relist had expired due to the closeness of the event. Customer Service impossible to contact me other than email, eventually recognised their error but we're "unable" to do anything about it. Disgusting company, do not use, definitely not what it used to be

Scammers. I paid nearly £200 for Barry Manilow tickets which never arrived and I've had no delivery confirmation. There is absolutely no customer service and I can't place in a claim for the money back.