Thumpermassager

I'll try to keep this short and sweet: after reading the promises they made in their advertisements, I bought into their "made in Canada, quality materials, worth every penny..." gimmick and purchased not one but three separate massagers, over a two year period. Yes, the massagers they make have motors that last a while, all three of my back massagers still work, unfortunately, what they don't tell you is that the rubber tips, the same tips they use on EVERY SINGLE PERCUSSION MASSAGER, only last a few months and, once they are done for, there is absolutely no way to purchase a replacement because Thumper themselves don't sell it, third party don't sell it, the retailers that sell Thumper massagers don't stock them either and, in addition, Thumper doesn't care enough to even reply and at least try to help you out.
I must have sent at least a dozen emails, none of them were offensive or rude, I was simply asking to SELL ME (you know, send me something in exchange for money) replacement tips, all to no avail.
The only place that even tried to help was amazon, who suggested I just purchase another massager because Thumper are impossible to reach and will never respond...
I liked their massagers because my bad back requires to be massaged daily and their products do work for at least 30 minutes before the thermal overload protection shuts them off. If you ever used a high-powered Percussion massager you probably know that even 30 minutes on a highest setting is not bad, most can't even do 10...
But this absolutely lack of regard for their existing customers is plain disgusting. And I hate to resort to stereotyping but... Aren't the Canadians supposed to be nice, polite and helpful? Not these Canadians, for sure.
My main issue is the ease, with which they try and jam you full of massagers, carrying bags and other crap you don't need but, if you ever need hell, a warranty exchange or, pretty much, anything other than a request to sell you something, they're nowhere to be found. It's just wrong and I hope they will take notice of this, hopefully sooner rather than later and finally offer their existing customers something they should have offered from day one: HELP, help and basic customer service.