Thrive Market Reviews Summary
Thrive Market has a rating of 2.9 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 3rd among Meal Delivery sites.
I love, love, love this company! The prices are fantastic, the products are quality; I never have to worry about getting a subpar product!
I am new with Thrive Market. I have known about this company for over a year. My first order arrived on time and was in great shape. I am looking forward to doing business with this company.
We're so happy to hear this, thanks for being a member!
Easy and pleasure to deal with if anything needs to be fixed. Very good selection in various categories
Amazing, thanks for sharing, Barbara!
The title says it all but yes I love to shop here and am SO excited about it! I like the deals and the prices and I am trying products Iv always wanted to try like the spices. Many of these products I just can't find in my grocery store and I like the idea of shopping from my own chair, not having to leave the house, and getting it delivered to my door. It's a win win situation for me!
We're so glad to hear this, Liz! Thanks for being a member!
I live in a small town where finding a wide assortment of organic and certified non GMO products are scarce. Not only does Thrive Market offer an abundance of choices but the prices are a good value. They arrive in a timely manner as well. When one of the organic and health food stores are over an hour away, Thrive Market offers a great alternative.
We're so happy to provide an easier alternative for you, thanks for sharing, Tracie!
I live in a rural area with no co-op or health foods store. Nice to find some organic foods for pantry staples. I'm not sure how the prices compare because I can't buy these foods without driving an hour to the city (which I don't do). My local grocery store has some organic foods but the selection is low. I wish Thrive had some items they do not (like ginger snap cookies, organic lemon juice and lime juice for cooking).
Thanks for sharing Alana! We've passed along these recommendations to our merchandising team so hopefully we can add these to our site soon.
I just signed up. I enjoy shopping from home at this time. I can order hard to find items that would require a road trip to buy from a store.
We're so glad to hear you're enjoying everything, happy shopping!
We are living in a remote place, far from any kind of health food store. We have absolutely loved being able to shop for healthy, mindful products and have them delivered to where we are.
We're so glad we're able to provide an easier way to get your healthy options, thanks for sharing!
Always good products, quick delivery, easy shopping for someone who doesn't get out to shop. My baby sister back East touted me onto Thrive last year and I'm still on it!
We're so happy we've been able to make your shopping a bit easier, thanks for the review!
I have been using Thrive Market for quite some time now. They are great! The service is top notch. Especially during the covid early days when ordering increased, they were on top of it. It took a few days longer, but came through as usual., Occasionally included would be a trial offer of something based on what I had ordered. Most often I would then reorder from the fun suggestion. And the food is wonderful! Fresh and delicious. I love Thrive Market and have sent friends care packages. Keep up the excellent work!
Awesome, thanks for sharing! We're so grateful for our members like you!
Being GF, I find one of the widest variety of products. The descriptions are clear and complete, making shopping much easier. Speaking of that, the website is very easy to use while shopping and at check out!
We're so happy you're enjoying our site and products, thanks for being a member!
While Thrive Market has a wide variety of products at a reasonable price, it is quite frustrating that only certain products are available based on your home address. Thrive Market would be simply amazing if this were to be rectified as some who live in food deserts already don't have access to many options (myself included).
We're so sorry to hear some items you were interested in were out of stock! You can always click the "Remind Me" button to be notified when those items are back.
Good customer service help. Prompt shipping. Good food. Delivery carrier needs to deliver to our apt. Stairs. They leave it outside the mailbox. We are working on contacting them. Some issues with changing payment methods, but customer service chat at 8p pst was perfect and patient. Good selection and good prices.
Thanks so much for sharing your experience, we appreciate your feedback!
Basically, like an online Whole Foods. You can get some decent pantry staples for your special Whole30/Keto/Paleo diet but that's about it. In my opinion, not worth the membership cost and I'm not sure they really save you money. You'd have to order a LOT of food per month (at MIN over $100) to see a return on investment.
Of course, it's convenient and can help cut down on trips to the grocery store. But, fundamentally, you'd still need to go to the store to get fresh produce so.
Additionally, when you cancel you have to talk to customer service. They do offer you free two months to stay, which was nice. However, I explicity asked to be sure that I was notified BEFORE the paid renewal period to assess whether or not I would continue the service. Of course, they didn't notify me and I was charged a monthly membership without notice. I don't appreciate brands who try to sneak one by their customers like that, so I asked for a refund (twice) and cancellation.
Overall, not great. Wouldn't recommend unless you're just wanting a delivery service to deliver some pantry items.
UPDATE: I DID NOT MISS YOUR EMAIL. YOU DID NOT SEND A RENEWAL EMAIL. THANKS. DOWNGRADING TO ONE STAR BECAUSE WOW. JUST SAY YOU MESSED UP AND MOVE ON.
Thanks for sharing your feedback Crystal! We're so sorry to hear you missed our emails regarding the renewal and we apologize for any confusion regarding your membership renewal. Our Member Services team is happy to help with any further membership or charge questions!
For anyone wanting to eat healthy at a reasonable price and get good products, you can't go wrong ordering from Thrive. Their service is extremely good too!
We're so glad you're enjoying everything, thanks for sharing!
I like the taste, the cost, the quality and the value of their products. I have been a member for years and will continue to keep my membership. Thank you Thrive.
Amazing, we're so glad to have you as a member!
Thrive is easy to shop for items that the local stores don't have. Our office loves all of the bars & snacks that I put in the break room. Hopefully, we can keep it up.
So happy to hear it, thanks for sharing, Sara!
I love not having to go to multiple places looking for vegan-friendly snacks! When one product arrived damaged their customer service team fixed the issue while I was on the phone with them. Couldn't ask for more! Would recommend to everyone!
We're so glad to hear we've provided an easier way to get your vegan snacks! Thanks so much for sharing!
You save, you help others, and you get great quality products. I've never had an issue with an order or a shipment so I can't speak to customer service but, having been a partner with Thrive since the beginning I can say they do listen to their customers. During COVID I've had to spend weeks away from home and Thrive has been great helping to get my products where I need them and when. I know I can trust the products they offer. We've been very happy with Thrive.
Wow, we're so happy to hear this! Thanks for taking the time to share this, Kay!
I have been using Thrive Market since 2016, when I had a health challenge that made shopping difficult. I loved the service so much, that even when I recovered, I still used it. Now, during the Pandemic, it has been a lifeline. I love that the products are sustainably sourced and there is the opportunity to contribute so that another family can get what they need. It's Blessings all around! Thanks,
We're so glad to hear this, Tangela! Thanks for sharing and thanks for being a member!
About the Business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad you're enjoying everything, happy shopping!