• Game Stop

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Overview

Game Stop has a rating of 3.79 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Game Stop ranks 8th among Gadgets sites.

  • Service
    39
  • Value
    34
  • Shipping
    39
  • Returns
    30
  • Quality
    29
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What reviewers want you to know

Positive highlights

Critical highlights

  • Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer.
How would you rate Game Stop?
Top Positive Review

“Game Stop Rocks!”

Trini T.
4/26/21

I love game stop I always love buying games from them I mostly do it online but either way in store or online they are great no joke I have Mario 3D all stars Spyro the trilogy Mario maker 2 Mario odyssey I have super Smash Ultimate and I have Animal Crossing all great games lol and alot to play! I plan on getting breath of the wild and Crash bandicoot lol and maybe super Mario 3D world bowsers furry lol but over all their products and service is great and the merch is great too I wanna get a controller mug lol

Top Critical Review

“Disappointed and heartbroken...”

Melissa W.
11/28/19

Every year I get Xmas stuff from thinkgeek.com. I've never had a problem. I go to the site to find it was bought by Gamestop FOUR YEARS AGO and they did away with their awesome thinkgeek.com since last year. Can't find anything good! So disappointed!

Reviews (284)

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user nakashies
1 review
3 helpful votes
July 18th, 2018

I love Thinkgeek's products. They make great gifts that is why I'm giving them 2 stars. Unfortunately, customer service isn't really helpful for anything.

You get loyalty points from buying but they reset them every year preventing you to buy anything worth the shipping.

They only use UPS for shipping and they always deliver around the same hours to your house. Even though you ask or tell them you won't be there and ask for morning instead. It took me a week of chatting, calling and poking around their customer service to finally get my package since they keep on delivering on my working hours. When finally they tried to deliver the package when I was home they didn't knocked at the door nor ring. It was a nigthmars to find the time to try get it solved. I was trying to find a solution with UPS since July 9th and I finally get to talk to a manager that made it delivered to my work today July 18th.

Cost me a full day off work for nothing, two morning late at work and customs charges almost as big as my order: 71 $ on a package of 112 $ and 67 $ on one of 90 $.

Troubles not worth the products.

Thumbnail of user joeld46
1 review
0 helpful votes
December 1st, 2017

Je commande deux vinyles, envoie rapide mais carton pas adapté, résultat les deux objets endommagé, retour à ma charge (40) plus les frais de douane (38)...
Je ne recommande pas pour des objets fragiles ou de valeur.

I order two vinyl, send rapids but not adapted cardboard, result my objects damaged, return at my expense (40) more customs charges (38)...
I do not recommend for fragile or valuable objects.

Thumbnail of user bobbg
4 reviews
11 helpful votes
December 27th, 2010

I love the stuff on this site, the site iteself is awesome too; the one thing I have an issue with (but I've only ordered once from them, so maybe it was a fluke) is that the delivery was sooo slow! And it wasn't that the delivery METHOD was necessarily slow, it honestly took more than a week from me placing my order (a zombie plush doll, a pacifier, a pack of post it notes, and a multitool; nothing super heavy, large, or labor intensive to pack!) to when they shipped it! Over three weeks from placing order to receiving items! Plus, shipping was $6 for a $20 purchase; really, 30%? REALLY?! I'm not going to be so quick to order from them again, but the stuff is pretty cool. I guess next year I'll order the day after Thanksgiving and maybe I'll get it in time for Christmas.

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About the business

ThinkGeek creates unique products that stimulate the imagination. Shop for apparel, home and office, gadgets, collectibles, and more. Free shipping available!

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