The Walking Company

I returned a pair of shoes that didn't fit. Once they received my item, I waited the stated amount of time for my return to be processed, but never heard anything. I called customer service and was told "sometimes you have to call to request to have your return processed," and that they would take care of it right then, but it may be another 14 days for my money to be credited back to my card, which they tried to blame on my bank. From the day they received my return to when I finally received my refund was more than a month.

I ordered a pair of shoes and returned it for an exchange. 3 weeks has gone by and the exchange was never sent to me. I email to inquire and no one responded. I called and waited on hold for over an hour when the estimated time was 8 minutes. The Representative agreed to do a return of my funds less $10. When I disagreed with the refund amount the Representative began to laugh and say that I should have read the exchange policy. I will never buy from The Walking Company again.

Beware when ordering from WalkindCo (The Walking Company). They advertise free shipping and easy returns. They add $2.95 to the order for route protection. If you return an item, there is a $10 fee for a return label.

Would you pay $13 for the privilege of trying on a pair of shoes in a shoe store?

I am disappointed with this product of shoes. The inside cushion part on both left and right shoes completely ripped causing painful blisters on the inside of my feet. I would not recommend someone buying these expensive shoes, I wish I could return them and get my money back or a new pair.

I bought a pair of orthotics for $79.00 from The Walking Company order "#WK-*******" after wearing them for a short time I realized they hurt my bunions. A return can only be done if the product is unused in original packaging. ( So keep that in mind) How can you know they will hurt without taking them out of the package. They are also made in China.

I have been buying shoes from the Walking Co. For over 15 years. I still have and wear the first pair I bought from their store in Reno. This is a superior shoe company. Expensive? Sure is but after 15 years of wearing all the pairs I've bought from them superior is all that comes to mind.

I ordered sandals in June 4th, a label was created June 9th and still no further activity! The site states "shipping within 5-7 days". I have written and called and was told they could not give me an arrival date but credited my account for $20. I wanted to cancel the order and get a total refund but was told that was not possible! How ridiculous that they can credit and not refund.
Today I still have no confirmation of shipping and NO sandals.
Next step will be a call to credit card company to file a dispute.
Never again will I use this site!

I bought shoes and wanted to return; I had to buy their $10 label AND paid $22 to ship back to them! I will never shop w them again. Thats $32 just to return. Never again

Last early July I received two pairs of shoes in different shipments. One box was very beat up. I tried on both shoes and they were way too wide so I couldn't even stand in them so I put them both back in their boxes and contacted the company. Since it was the first time I had ordered from them on line they gave me one label to shop both back together for free. I put them in the mail that same day. 6 weeks later I got a message that they are refunding me for the cheaper pair but not the $109.95 pair because they said "I had worn them". When I called them back and explained there must be a mistake because I did not wear them they just said that I did and refused to give my money back. I reported them to the BBB ( where there were many more complaints) and the company sent the shoes back to me ( which I can't wear and do not want). This is not the same company it used to be ( I have bought many shoes from the store of this name over the years but that store was sold to an investment company who obviously tries to dump trash shoes on someone and keeps your money). I have talked to other people from their company and they have all said the same thing… they are keeping my money because I wore the shoes!Do not buy from this company. Now I have stopped buying from most companies online unless I know they have good service and are honest with hood products.

My husband got my wrong size shoe and the company no longer had my size so, I waited until they had my size in stock and returned the ones i had and ordered the ones I needed and 3 weeks pass and I still haven't received my shoes so I shoot a email and hey tell me they have been back ordered so I wait, but then I get another email that they were cancelled because they no longer had them in stock, and they tell me to contact costumer service. I call and call and never get an answer and i'm calling in the hours of operation but i'm always sent to voicemail. How am I supposed to get this fixed if no one will help me? Don't order online the site and what they actually have in stock don't match.

Company refunded my order "at my request" (a lie—I never requested this), even though the shoe was still in stock. They just wanted me to pay for it at a $40 markup price. Ridiculous.

I ordered some sandals to help with my plantar fasciitis. Bought the same size I always wear. They were way too big. I went online the same day to return them. Required to pay $10 for a return label. WalkingCo received my package but did not acknowledge it or credit the refund until I called. Refund should have been automatic upon receipt of the shoes. I guess I never would have received the money if I hadn't called.

Walking company's website is glitched. WRONG size, so when I clicked my size for the ABEO sneakers and ORTHOTICS, it ignored it and kept some "cookied" size. I got the shoes and orthotics (which were on sale IF I purchased them with the shoes). All the wrong size, so I did a live chat to return, and the customer service representative showed me same shoes/orthotics but my correct size. It was shown in the chat. I was glad although a bit disturbed about the wrong size order. I return the original, and NOTHING for a few weeks. I do another live chat and the "person" on the other end kept spitting out nonsensical sentences. SO I CALL. The person said "good news we got your return!". TURNS out they had it for a while, because all of a sudden I"m getting emails confirming my return AS I"M ON THE PHONE with them! AND then suddenly I get another email saying my replacement shoes are out of stock. UGH! SO they sent me another email saying my orthodics were in stock and they charged the ORIGINAL price instead of the discount! (at least that's what the emailed receipt said). The CSR guaranteed me that I was not charged any more money...

Orders wk******* & wk*******.
Thank you for using the Better Business Bureau's Online Complaint System.
Case # *******.

Filed on: February 21 2021

Filed by:
Xxxx

Filed against:
Walking Company (The)
519 Lincoln County Parkway Ext
Lincolnton NC *******-6132

Complaint Description:
I purchased 3 pair of New Balance Rebels from TheWalkingco.com and they deliberately sent me wrong sized shoes and female shoe in male new balance box I paid $157.44 for 3 pair of New Balance Rebels They confirmed receipt of my request via assignment of request number ******* on Orders wk******* & wk*******. Devin Patterson emailed me. thewalkingco.com intentionally sent wrong sized shoes and female shoes in a male new balance box. I've contacted the company asking for a prepaid return shipping label and refund for their deliberate false advertising and fraudulent sales tactic by sending the wrong sized shoes and refusing to refund my account and pay for shipping on the return. I provided proof via pictures and via email and Devin Patterson confirmed receipt of the pictures. I've heard nothing afterwards. I even provided my phone number so they could call me. Nothing!

Your Desired Resolution:
$157.44 and if they want them returned a prepaid shipping label.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.