• The Unlock Team

Overview

The Unlock Team has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Unlock Team most frequently mention credit card, imei number, and next day problems. The Unlock Team ranks 16th among Unlocked Phones sites.

  • Service
    103
  • Value
    103
  • Shipping
    96
  • Returns
    69
  • Quality
    102
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They could not unlock my 2 phones, charged credit card and after 4 weeks no refund.
How would you rate The Unlock Team?
Top Positive Review

“Refund”

Ethen S.
12/28/16

I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks

Top Critical Review

“24/7?”

Philip D.
7/4/17

Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...

Reviews (310)

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Reviews that mention popular keywords

credit card (28)
Thumbnail of user ethens
1 review
0 helpful votes
December 28th, 2016

I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks

Thumbnail of user prestond12
1 review
2 helpful votes
February 6th, 2017

It came the same day and unlocked the phone in time for vacation, spot on service, easy to follow, top notch

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

Thanks you for your feedback. We appreciate your comments are are glad we could assist.
The Unlock Team.

Thumbnail of user josee17
1 review
2 helpful votes
October 8th, 2015

This was my first time unlocking a phone and was for my HTC that was locked when bought second hand (they said it was unlocked, fool me). My code was sent in less than a day, around four hours. Perfectly happy with these guys service. Other sites costs seemed similar, there was one a little cheaper but delivery said up to 48 hours and you know how it is, faster the better.
I would and will use again and for me was very happy with the work

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Thumbnail of user siobhant1
1 review
3 helpful votes
May 3rd, 2015

Took about 2 and a half days to complete from start to the end. The cost was maybe a little high but still cheaper than some sites and they have a good turn around time. I've used them in the past for unlocking BB's and they are flawless.
Didn't have alternate network SIM so did an iCloud backup and factory reset. Bought new SIM and there you go, the phone is up and running.
They are good.

Thumbnail of user sanjaym13
1 review
0 helpful votes
November 17th, 2016

I was worried about using this website and sending money to unlock my phone after reading some of the reviews, but for the sake of a few dollars I went ahead and submitted my phone - lg, I got my email just like they said i would and i followed the instructions word for word and the phone was unlocked. All in a few hours. Good service

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Thumbnail of user louiseh32
1 review
0 helpful votes
March 29th, 2015

I wanted to share my experience as it was a good one. We needed to unlock our nokia phone and wanted to avoid vodafone as they were so expensive. This site was very straight forward to use and a code was shown after payment to enter into the phone. Nothing went wrong, the code worked and I have a new sim card in now. Nice service guys, we really appreciate it and will be back if ever needed again

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Thumbnail of user timothys64
1 review
1 helpful vote
October 6th, 2016

I bought a phone that was supposed to be unlocked to all networks off a private seller - after spending a lot of money i was upset and looked for the cheapest option to get it unlock - 40+ was the quotes from the shops so i said I would chance this service for 6.99 if it was a scan it would not of been the worst loss. As described within 12 hours i got a code and it worked - BOOM - spanking new phone unlocked to all networks

Thumbnail of user junea16
1 review
0 helpful votes
April 17th, 2016

Just has my LG locked to vodafone unlocked in four hours for a few dollars. Good deal. I installed my new sim card and all is up and running perfectly. Thanks for a great service.

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Thumbnail of user remih
1 review
1 helpful vote
January 18th, 2016

Thanks to unlock team for my fast code received on the same day and for 12 dollars.My phone unlocked and the firmware updated with no problem, all still running good (new lolipop upgrade did not relock which was a worry). Great job

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Thumbnail of user karissah
1 review
0 helpful votes
April 21st, 2015

My service provider would not unlock my Huawei Ascend and after more than a week of waiting for the support to get back to me I tried this service. The one downside was that it was not immediate at all, but for a very reasonable cost I was able to get a the unlock key that worked first off. As I am overseas and needed my phone unlocked I was very relieved to be able to use the local sim that I had purchased. Definitely money well spent.

Thumbnail of user nadineh1
1 review
1 helpful vote
January 21st, 2014

I have an old HT and was locked so I couldnt use a new sim, I took it to a store and they were going to charge 20 quid and take a week to unlock it. I found The Unlock Team and after entering my IMEI number found out that they could unlock my phone for half the price in less than a day. After entering my details and paying, the code in less than ten minutes, how's that for service? The code worked first time. Superb service and I wholly recommend you to all my friends and family and colleagues.

Thumbnail of user shawnad2
1 review
1 helpful vote
November 10th, 2014

A superb service from this site, my code was delivered in a very reasonable time at a fair cost. All done via email and on par with some of the more expensive sites out there. Shame they don't do trader accounts or I would be doing far more business with them.

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Thumbnail of user annam102
1 review
1 helpful vote
May 9th, 2015

As said, an excellent effort my the unlock team got my S4 unlocked this weekend. I'm amazed that a third party can do it but my service provider can't? Can someone explain that one! But a big thanks regardless as it's up and running great. Cheers guys

Thumbnail of user elizabethv4
1 review
0 helpful votes
May 17th, 2014

Very impressed by the level of service this site gave at such a reasonable price. I had two phones to unlock, both of which worked. This savid me approx $67 at the providers current charge rates. Customer service was probably better than my providers and emails were answered within a few hours. An excellent site and my choosen unlock provider for future use.

Thumbnail of user codiek1
1 review
0 helpful votes
April 13th, 2015

A galaxy unlock was requested on Saturday and delivered earlier this morning. The code was accepted by my phone and a new sim chip inserted and accepted. Not a bad price at all although delivery was a little slow, but it was the weekend.

Thumbnail of user tadicm
2 reviews
0 helpful votes
January 28th, 2015

I ordered a code for the G2 which I've had sooo much trouble getting from anywhere after some issues with the network. There was a short wait but the code came to my email in a not unreasonable time and worked first time I'm pleased to say. Very happy to tell anyone that this was a happy purchase and helped lots

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Thumbnail of user celinas1
1 review
2 helpful votes
August 22nd, 2015

Guess I was a lucky one, I had no problems with my code, it worked just fine. I entered a new sim card and it picked up my service within a few seconds and my code came in a few hours (although not immediately like I thought it would). I give a good rating for a good experience!

Thumbnail of user simonc43
1 review
1 helpful vote
October 8th, 2014

I had an old motorola that was locked to sprint that I wanted to unlock as it was in uch good condition and I don't like to waste. I did the usual search and found a few promising sites that promised to provide unlock codes for free until you actually get to the end and it isn't free. Unlock team were upfront from the start that there was a very reasonable charge and the code and instructions were perfect. Unlocking my phone could not have been easier. I highly recommended, thankyou...

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Thumbnail of user liamd13
1 review
0 helpful votes
January 7th, 2015

Ok, this was the first time ive unlocked a phone online (have been to a store) and it seems to have worked without a hitch. I'm in the Bahamas having a holiday break and their local network card seems to be working. A good job done all round

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Thumbnail of user stevep65
1 review
0 helpful votes
June 22nd, 2014

This was a very convenient way to unlock my phone from home. It's a rather simple process involving supplying some details about your phone and making a small payment, then a few hours later a string of numbers are sent which are inputed into the phone keypad and viola, the phone is unlocked. A nice touch.

Thumbnail of user markc84
1 review
1 helpful vote
April 1st, 2014

The best unlock service I ever used. My code arrived within three hours and worked like a charm. My provider refused to unlock the phone, but who needs them when you have great companies like this unlocking at half the price. Recommended and a great easy to use website.

Thumbnail of user maralynh
1 review
0 helpful votes
February 18th, 2014

This was ridiculously easy and so inexpensive when unlocking my Nokia Lumia 610. My older sister had the phone as I was purchasing a new one and we thought it would be difficult and expensive to unlock it. But this couldn't be less true! Within four hours I received a code to my inbox and my phone was unlocked within seconds. Great service, I would recommend it to my friends without question.

Thumbnail of user peterr46
1 review
0 helpful votes
January 6th, 2015

This turned out to be a real bargain site, so much cheaper than Telus. Step by step, I filled in my info, paid the site and received a code that same day, freeing up my phone to sell on ebay, hopefully should get a few extra dollars now so thanks

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Thumbnail of user hamids1
1 review
0 helpful votes
September 6th, 2014

I thought I would write a review to share my experience of a recent transaction made through the unlock team. I needed a code to unlock my Samsung cell phone so I could change the chip and get a new sim only deal.
Upon entering the website the layout was very simple to use, upon entering my details I received a confirmation email and a message with the time to unlock (12 hours), the code arrived faster than this which was impressive, in fact it took just over 4 hours... good job.
When typed into the phone I received a confirmation message saying success and as I already had the new chip in the new verizon network showed up in a couple of minutes.
Considering how much this cost I am very very happy with my purchase, a good deal and an encouraging, fast site.

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Thumbnail of user lucasj12
2 reviews
0 helpful votes
December 13th, 2014

FINALLY... it's unlocked. Thank you sooo much, I've been trying to get AT and T to do this for weeks and it was always the excuse that it can take up to a month. A month to unlock a phone? When these people manage it in a day? What's with that. Take my advice, don't use your service people, go with an outside company like these, so much faster

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Thumbnail of user rebeccas26
Rebecca S.

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