thesqua.re

Stayed last year during christmas in one of thesqua.re's apartment in canary wharf. They were not my first choice but due to holiday blockage of hotels I found them on internet. It really turned out as a blessing in disguise. Had a great time staying in their apartment. Will surely choose them again in future.

This is a company that took $11,000 for an apartment that was a swap against another apartment that they advertised, an apt which wasn't actually available. They did their business through a series of confusing and foreign exchanges, such that I was getting emails from something called Homeaway, half in Chinese. Four hours after I realized I made a mistake (10 days before we'd move in) and requested a refund, they refused to release me from the agreement. This is now being reviewed by authorities.

If I had a minus rating I would
Give it to them. They are good at taking your money and then they leave you stranded with no help in sight what so ever.

I am a currently using their property Euston apartments in UK, and have booked it from September 17,2023 till September 27,2023. I had couple of issues with the property. I raised concerns and continue to do so but I see no resolution or empathy towards my concern from their end.

While they call themselves "premium service provider " I will the the liberty to rename them as "premium conning company". There has been no greet and meet as promised by them Along with no Wi-Fi for past 3 days as was promised to me. I have also been requesting them to make me speak with some senior person with authority who has chosen to hide behind doors and not speak with customers. They charge heavy per day tariff and if you ask them for a small thing like an extra towel they share the cost as 15 GBP plus GST. Avoid at all costs as I am sure there are better players in market than them.