The OutnetReviews 274

I sent back my items for return over 1 month ago and after more than 10 emails, have received no help or useful information on why my return has not been processed yet. Each email has been responded to by a different person and there has been no sense of urgency in helping me with my return. I have over $600 that I am waiting on. I will never purchase from this company again and I urge you to shop somewhere else.

A similar story to many others (really wish I'd read these reviews before purchasing).

My order came quick enough but I decided to return two items - a full refund on one & change of size for the other. There was no returns label and getting once sent to me was a fiasco (5 calls & many emails but we got there eventually). I returned my items on 18th March and it's still not been processed. I email/call nearly every day and a polite response is received but nothing is ever resolved. I fear my money is lost. I will never purchase from The OUTNET again and urge you to think carefully before buying from this company as the chances of you losing your money too are very high.

I now have 2 returns outstanding - value over £1000. One from February and one from March. One order has become un traceable and the other has been stuck in a local warehouse for over a week. Customer service can't help and send holding emails. I have now raised the issue with PayPal and am hoping that they can help. If you are not 100% sure that you will keep what you buy, avoid as you may not get your money back

I have had a nasty experience with this company: I returned goods and asked for a refund, they failed to do so and mistakenly resent me the goods. I complained and they only credited my account with them. This is against UK law and, having spoken to other friends, the new modus operandi for this company.

Ordered an item, last size available was in my size. Received (late) and it's a size bigger than listed?! Tried messaging them about this, getting nowhere.

I purchased from them a few years ago, and had an awful experience, they obviously haven't improved their customer care. I should have realised, and not ordered from them again!

Despite most of the reviews being negative I thought I'd chance it since they had a 70% off sale. Received my order relatively quick through DHL but the pants seam were ripped (I suspect from someone getting the zipper stuck and tried to brute force it). The dress was not damaged but had marks (some gross person wiping their nose on it I think). Based on the reviews about their nightmarish return process I think I'll avoid returning and eating the loss. Lesson learned will not order from them again.

They have owed me £2,000 since December. I have returned the package to them three times, twice the package has come back to me the third time - well who knows where it is now… but I can tell you they just don't care. Their customer service department is a sham. They never respond to emails. When you call them they keep telling you it has been escalated but no one ever gets back to you. They blame brexit but actually some simple back end procedures could streamline the whole process. You have to hand three copies of the paperwork to the delivery driver… when your parcel gets returned to you they will say it's because of no paperwork. The third time they were unable to provide me with the return labels and told me I must contact ups myself and get new ones quoting their account. I did this and UPS told me to hand the parcel to the driver as he would have the labels to me and I did not need to print anything off. The driver looked at me perplexed but took it as it had the old labels on it…. I have cctv of the driver leaving my house with the package. The OUTNET customer service just don't care. They are the most unhelpful shambolic organisation out there. Don't be fooled if you've used them in the past. They are not what they once were. I've shopped with them for years and years but please NO ONE USE THEM, DON'T RISK LOSING YOUR MONEY. Who knows if I'll ever see my money again, they definitely aren't doing anything to help me

Order number
1501Z2M8D2201H
I ordered the above order over 2000 pounds in January.
I never received this delivery on time and requested return before I had to travel back to China from UK for work. After rounds of communication they could not recall the order in time resulting in a huge delay in the refund order being issued. Now the return is confirmed and still no one issue me the refund. Nobody seems to be able to resolve the problem and they have no complaint facility over internet. Their customer services don't seem to care.

As a regular customer I am disgusted with their change in service levels and customer care, still trying ti return an order from 17/12, has been returned 3 times to me already and they refuse to answer my emails, as for calks, I'm now on my approx. 10th call, been holding for 30 mins so far, last night it was an hour! Company is not legit, don't go near them

I received the incorrect item (wrong item and size). I returned the item.
I was informed my item had been received and a refund had been made. That was 16 days ago and my refund of £120 has not been received. Quite shocked really.

A very long time ago, I shopped on The Outnet and my experience was fine so I didn't think twice about shopping on the site again in early December. I ordered a pair of pants that didn't fit the way I was hoping so I returned them. They received my return Dec. 23rd and still haven't processed it. I have emailed twice and both times received BS responses that really didn't have anything to do with the return not being processed. I'm going to have to dispute this with my CC. I took screen shots of my account on their website that proves they received the item. This is ridiculous. I will never buy from them again and I made sure they know that (not that they care).

I ordered a dress from the Outnet as a potential wedding dress in the knowledge that I could cancel, return and get a full refund as per their promise. 6 weeks later I am still waiting for a refund and am unable to purchase an actual wedding dress because of this. The Outnet have been completely unresponsive to my emails. I am absolutely devastated by this experience.

I do a whole lot of online shopping and order from many many many retailers. I did my research on the Outnet and it seemed to be okay. I was tempted to buy a few things because they have some nice stuff. I sent in a return for an order of 3 items and they claim they received 2 of the items but not the third, even though they were sent back all in the same package. Now they are starting an 'investigation' with the carrier (UPS) -package was taped up tight, I doubt anything happened with the package and I'm positive all 3 items arrived to the return warehouse. I am very worried that I will not get my money back and have never had this situation before from any retailer. Usually, even if there is a problem with the carrier, they refund the money, which is the correct and appropriate thing to do for the customer. Now I'm just waiting to see what will happen. I'm in New York. Be warned if you're looking to order something from here...

This is a scam company! I returned an item and received store credits instead of an actual refund to my credit card. Subsequently when I tried to use the credits, I found that I could not use them at all. Called the customer service team at their hotline and this Fjoralba woman hung up on me multiple times! She didn't seem interested in what I had to say about the store credits as well. Received an email from them saying that it was due to a rare technical error and that my credits will be available for use soon. It's been weeks and I still can't use the credits for any items which I've added to my cart. I've spent thousands with the company and this is how they treat their customers. Buy at your own risk.

I have recently ordered three items on THEOUTNET.com which were all delivered to me in the same package. Within a few days, I have returned all three items in the same packaging via courier however only received a refund for two out of three items. The refund was received on 1st of October 2021 i. E. more than a month ago. It has now been almost 5 weeks, and despite constant chasing I have not been able to get any response from them. They simply ignore my emails, which is utterly unprofessional and I consider this a daylight robbery. The item was clearly lost somewhere either in transit or in their warehouse, however I should be issued the full refund regardless as I have followed the correct returns procedure, so I am essentially paying for their mistake. I consider this a theft and I am absolutely appalled by the lack of due diligence or care from the customer service. The customer service have absolutely no clue of what is happening and the company as a whole does not care for their customers in the slightest. OUTNET is a great company, until you run into issues, as they will never be on your side and will be unapologetic about their absolute lack of professionalism.

The OUTNET is a terrible retailer.
My order has not arrived after 6 weeks. Customer service terms state delivery in 4-6 days.
I have emailed customer service 8 times with no reply. I have called customer service 4 times and told they are investigating the matter and will call me back. They have not called back. Twice they have blamed DHL. Each time I called DHL to check and they confirm the order has not been collected and is still with OUTNET. Another explanation: there was a typhoon and finally: DHL blamed again. The OUTNET is not taking any responsibly, has refused to refund me. Has refused to refund me and re issue the item, that is in stock. Has refused to hold a replacement while I await an outcome.

ORDER #1307ZWSIR2101H
They have "lost" my refund, there are no updates from July, and the blocked me and don't send money back! I'm from Moscow, 240euro

I have ordered a few items from TheOutnet and have always been, not just happy, but very impressed. They put all the things I ordered in separate garment bags! Good zip-up garment bags too, not some cheap plastic bag. The articles are in great condition. No flaws or anything. Perfect.

A lot of companies don't seem to think packaging matters, theOutnet is not one of them.

Everything was packed professionally and in good boxes. I will continue to use TheOutnet.

The OUTNET needs to be sued and put out of business! I spent 2,000 bucks In August 2021, it has been over a month they claimed they delivered it but I never signed anything nor did I see anything left from UPS on my door saying they tried
to deliver the product. I called and spoke to customer service who said they were opening up a claim with UPS and would take no more than 10 days to get back to me, weeks passed I called again and asked for a Supervisor the lady said she couldn't transfer me to a supervisor, but someone would contact me in a few days. It has been 3 days and still I have not heard anything. I will probably have to open a complaint with my bank smh. I will also put a complaint in with BBB>