The Hartford

It all started with hail damage on the car. Hartford referred me to ABRA, their preferred body shop. Now the sunroof and/or cover will not retract. Of course, ABRA said they didn't work around the track for the sunroof, and Hartford talked to ABRA and sided with them. Hartford said it was from normal wear and tear. Stay away from Hartford; they will take advantage of you every chance they get.

As a former customer, I spent 15 minutes verifying business and contact questions to someone to purchase general liability insurance from Hartford. Then, I was told I'd be transferred to agent with the statement that all my information would be translated to the actual agent. However, the agent who answered the line decided to ask the same questions I had just answered and became rude when I asked why. "If you don't want to answer questions that is fine, I can't help you." So, I answered his stupid questions. He hung up on me when I answered one saying, "Yes, sir, I am calling about my own business." What a $#*!ing jerk!

I had a "fender bender"; did a routine police report as protocol. The opposing person lied, stating $2,000 in auto damages, 2,000 in medical care, pain & suffering. The person walked away no injuries. Police officer evaluated & stated no damage worth filing for but to file report due to protocol. After speaking to my agent with my report. Hartford paid damages to fraudulent information. My insurance cost was doubled. I cancelled my policy in disappointment.

Recently, I submitted a claim with Hartford after being with them for several years. The adjuster they appointed with was name Dawn. She was unprofessional and did everything to save Hartford money. She or they low-ball my Yukon for $6400 and said total. If I wanted it back after the total loss payment it would cost $2,500. I utilize an option to get an outside appraiser and the vehicle was appraised at just under $12,000.00 and Hartford's appraiser agreed. Document signed by both parties and then next thing I know a deposit for repair was made to me without my knowledge. I now want the $12,000.00 (LoL). However, I am seeking legal advice to see if anything can be done on my behalf. After this is settle I am moving my other vehicles, house, and condo from Hartford.

The only way you can contact them is to sit on hold for 40-50 minutes. HORRIBLE customer service! Then they NEVER call you back. Even of you email, fax and leve a message they still do not return any contact. No one knows what they are doing. Don't try to use there insurance if you get into an accident. It has been an absolute NIGHTMARE to have a claim with them, even though the accident was not my fault. I spoke to 6 different people in one day trying to get one simple answer no one knew not even supervisors or managers.

I called recently to just "Get a Quote" to potentially put my daughter on our existing auto policy. The Hartford's quote was over a 70% increase from our current policy premium. I specifically told the Rep that it was a ridiculous increase and to "Not" add her to our policy, as I was going to shop that rate. Lo and behold, I found out later that day that they added her to our policy, increasing our annual premium by $3,000! They refused to take her off without me sending forms, etc. - a big inconvenience. I found a much better option with one of the other large insurance companies, which was extremely competitive with better coverage. Needless to say, I canceled our home and three vehicles' policies with The Hartford, and will never go back. Beware!

LTD is not supposed to make you sicker going through appeals. If you are not dying in 2 months you probably won't get approved. The process of LTD is not easy and it is already hard when you're sick. Hartford has medical reviews by their doctors and nurses who do not see you and then conflict with your own doctors facts. Hartford promises to "be there" when one is sick and in need of help when not able to work but do everything possible to deny claims rather than "be there" as the premiums are paid to do. Insurance coverage is more about feeding attorney cases than helping sick people. Denials come with a one page appeal letter to return, then you either hire an attorney to help or file the one page and then they have 45 days to respond, and another 45 days to extend and then another refusal to pay coverage. Then lawsuits get filed, by attorneys who don't take anything until you win your disability, but in the meantime you are financially destroyed while your own doctors know that if you were to be employed you'd be out of work more than at work and making mistakes when you do. Where is the help for sick people who need the insurance to help them as promised, not wait and give so much to attorneys to help? This seems bizarre and a form of torture. If you are an employer who cares about your employees, really cares, then don't buy Hartford coverage because they are not in it to help your employees who need it, they are in it for the circus of denying claims. I wonder how much their employees get in bonus's for successful denials? Everyone wins but the sick who need help.

I am an AARP member The Hartford group Is supported by the AARP for its members M in my opinion when dealing with them their rates were much higher then other insurance companies You are representing a group of people such as AARP exclusively then your rates should show why you have this Monopoly And they also informed me that I have to ensure all my vehicles are they can't ensure any never heard of such a thing it should be my Prerogative on how many vehicles I want ensure it Complained to AARP office in which they promptly communicated with me to look into this matter also The Hartford group contacted me to explain that this is their company policy seems to me you're rates should at least be competitive with popular and well known insurance companies

Boy what a joke this Company is they lead me to believe that I was getting this Wonderful full coverage 6 month discount policy and then all of a sudden after 2 months they send me a bill that I owe them $ 220.00 after I paid over $800.00 to them for an agreement on policy payment for their insurance for 6 months and Never told me I had to download an app for the driving grading system so I was waiting for a gadget to stick in my car and put my 33 year old adult son that doesnt live at my home on my policy without my permission DONT BE FOOLED IT WAS JUST TOO GOOD TO BE TRUE.YOU GUYS SUCK...I WANT A REFUND AND I AM CHANGING INSURANCE CARRIERS ASAP They will tell you one thing and then change on you and go up on your policy That is not good business

Had to use for 2 appointments and intermittent therapy seesions.Missed less than 8 hours of work.Had to have DR submit paper work for appointments,then resumit for travel time,then had resubmit for approximate end of therapy, Nothing on paper work wanting travel time.6 weeks before i was approved! Dr filled out paper work 4 times.Well of course they were not geting faxes sent by my HR and DR. 2 hrs on phone with Drs office,8 to 12 hours on phone with Hartford ( most on hold).Less than 8 hrs missing for appointments =14 hrs of missed work cause i was on the phone.Would never purchase ins or anything this company offered.No money involved.Just need time off for appiontments. Every person I work with that has had to use for FMLA has had nothing but issues. Constant wanting more paperwork more info.Borderline harrasment and intimidation.

I Was hit by an at fault Hartford customer. I got my car repaired by a local repair shop. Hartford wouldn't cover the full repair and I had to pay to get my car fixed when I wasn't at fault. Beware.

Worked as an employee for a Unlicensed NC Plumbing Contractor.
Was Given Employee Handbook and Employee Credit Cards. The Veterans Administration Tricare Health paid for the 'Work Injuries' and 'Veterans Administration Homeless Grant' and 'Covid-19 Treatment'. The Lawyers 'Hedrick gardner Kincheloe and Garofalo LLP' received 3 million dollar PPP Loan and new Law Office in Charlotte NC.
VETERANS: NEVER use Hartford Insurance for your 'Personal or Business Needs'. After all WHY IS THE VETERANS ADMINISTRATION PAYING 'HARTFORD Insurance' 'Medical Bills' for 'On the Job'/'Workmans Comp Insurance'?
Filed Claim in Aug 2019 not resolved as of Aug 21 2021.!