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Thegenuineleather Reviews Summary

Thegenuineleather has a rating of 3.2 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Thegenuineleather ranks 53rd among Product Reviews sites.

service
1
value
2
shipping
2
returns
2
quality
2
Canada
0 reviews
0 helpful votes
Follow Amanda G.
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Scammers. Buyer beware!
December 22, 2023

I ordered a jacket on November 21,2023. The company did not contact me to give me shipping details or any information. They did take my money that same day though. I contacted them early December. It was a Christmas gift. First they said there was an issue and it would be sent in a few days. Then they demanded an extra $45 for shipping due to my remote location. Then they asked for my address. I questioned them if they didn't know my address how could they possibly assume it was remote and needed extra money to ship. They said they would refund my money if I did not want to pay the extra shipping costs (which were half the amount of the jacket). The shipping company they used has delivered two packages to my address in the last few weeks, with no extra shipping charges. They would be keeping 20% though due to it being ready to send out. After several emails back and forth, they then stated it was sent expedited shipping. The next email said it was not sent. Then they said they would refund but keep 25%. I asked for the refund, and since then I have not heard from them despite sending many emails requesting the refund.
This is the worst company I have ever dealt with. I believe they are scammers trying to get more money after a purchase which included shipping costs.
I have escalated this to PayPal and I am hoping to get at least some of my money back. Please do not buy anything from this company!

Date of experience: December 22, 2023
District of Columbia
1 review
0 helpful votes
Follow William A.
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Been a friend of the Mets since my childhood, and I was fortunate enough to stumble upon their website, The Genuine Leather. This jacket is something else! The fabric feels super cozy, and it fits nicely, the colors and embroideries are perfect. I will be honest: at first, I didn't want to order, but my boyfriend insisted on trying their site, so I decided to go along. And I'm truly glad for the deal I got, Thanks.

Date of experience: November 6, 2023
Missouri
1 review
0 helpful votes
Follow Alyssa M.
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Don't waste your money!
October 27, 2023

I bought a jackets that is mainly white and all over the white parts of the jacket were these massive orange stains. I reached out to them via email and was ignored mostly. But eventually someone responded after almost a month and said they saw no issue. I tried arguing with them because these stains were massive and everywhere. There was no way they didn't see them. But I was again met with silence. So I go to their Facebook page and sent a message and I am told to clean it. I don't know how to clean leather for one, and two I shouldn't have to spend additional money to get a brand new product cleaned because they messed up. I took it to a place and they said it's a stain and wouldn't come out any way. Finally I posted what happened to me on trust pilot and received an email saying if I take my review down I will get a full refund. I told them if they could give me a full refund, I would. But after I said that they only offered me $20 back and I had to pay to send the product back. How is that a refund and again I just spending money to give them back a defective product that I am sure they will just turn around and send to someone else so the same thing will happen. So I just told them if they aren't gonna give me back a full refund I'm gonna keep sharing my experience with them. So here you go. Such a scam. Don't waste your time or money.

+3
Date of experience: October 27, 2023
Pakistan
1 review
0 helpful votes
Follow Lincoln M.
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Ordered a cyberpunk jacket, and it arrived much earlier than expected. Honestly, the quality isn't even that bad, and the customer service was right on time. I highly recommend The Genuine Leather to anyone seeking videogame replicas.

Date of experience: July 20, 2023
Virginia
1 review
0 helpful votes
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The quality and fit of the jacket I ordered today are both excellent. Wonderful silky fabric, perfect leather shade, and assistance with the right fit were more than I could have asked for. I suggest The Genuine Leather Jacket to everyone. And I would purchase from them again without a doubt. They deserve the tallest praise for quality, delivery, and customer service.

Date of experience: July 19, 2023