The Flower ShopReviews 8

I went to a funeral taking place in Ottawa and bought the deluxe version of the Peace and Serenity Dish garden online. Upon arrival at the funeral, I was embarrassed to see that I got the lower priced version of the arrangement and that the main flowers in the arrangement were wilted. A friend removed the wilted flower to discover that there was no water in its feeding tube. The photo below shows the flower one hour after the water was added. When I phoned to complain, the staff said all the right things and said they would send an alternate "I'm sorry" bouquet. When asked what I would like, I requested a white bouquet as that was my orignal ask for my sister and her family. Two days later, my sister sent me a photo of the arrangement she received. A bouquet of all colours, basically the rest of their stock for the week. I would have preferred that they had waited and chosen appropriate colours for mourning. When I emailed The Flower Shop once again, I was told that these were all the flowers they had on hand and that they felt speed was of the essence. So disappointed. I will never buy from the Flower Shop again.

I ordered a carnation and daisy bouquet up graded to premium, and I got roses and daisy, my mom hates roses, ordered a balloon but it came in a bag for her to have to blow up, she is 80. The flowers where wilting and the petals were falling off with movement, it was ugly, and it cost me 161 dollars total. Don't waste your money

Extremely bad florist, what was as ordered and paid for was not at all what arrived, a completely different bouquet? Did not offer a refund or even an apology when we asked why the bouquet was missing the flowers we ordered.

Promised a flower delivery before Christmas. Emailed and said that it would not arrive until after Christmas. Then, on the newly promised date they called and said that they were canceling the order because no flower shops in the area were willing to take the order. Clearly their business model is flawed if no flower shops will take the order. This business will not be around long with this type of service.

Wish I could give a -5 but it only allows for zero

This company is absolutely disgusting. They are unclear about charges, charge you multiple times and then not respond when you inquire about about why. They advised me I had to pay an additional delivery fee because the driver couldnt deliver. The driver called me and told me it was due to being dark and not an incorrect address. I should never have been charged this. Not to mention the dont just charge $10 the put a hold on your credit card for $110.66.

No one has gotten in touch with me and Ive been looking into this for 4 days now

Terrible experience - a week late and they still haven't delivered flowers. They lie about delivery time estimates - phoned daily and they kept saying that they were going to deliver that day. Please save yourself and go with a local florist.

I searched for a florist in a specific district of Toronto. This website came up showing the exact neighborhood. I ordered. The delivery was screwed up and when I called I was told they were "thousands of miles away" and could do nothing.
I was told I "needed to understand"
No offer to fix the issue.
I asked to cancel and receive a refund but the happy occasion we had ordered and paid for did not happen