The House

The site has a crazy amount of bugs. The bindings I purchased listed 2 different sizes "L/XL" and "L/XL (9-14)" but the "L/XL (9-14)" were actually out of stock. I spoke with a customer rep and was told that it was a 'entry error' and that the "L/XL" were actually in stock. As this may be the case, this is just and example of how it may be difficult for a user to navigate the site without assistance from a rep.

It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!

Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.

Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!

I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days.

Get your guy's website fixed.

Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse!

Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.

Ordered snowboarding boots for my grandson before christmas. Order never received. I have tried so many times by email, online chat and calling. The online chat I keep getting timed out as I have been on hold so long. E-mail mentions nothing other than case opened. I have called and each time over an hour listening to music and hung up. I will try again this morning. Absolutely disgusted by the lack of response. I have rated one star but wanted to select none.

This was my first time ordering from The House, I was a bit skeptical at first, but after reading a few online reviews that seemed to be honest, I decided to go ahead and make a purchase from their website. My order came quickly and in perfect condition. I would definitely recommend them to my friends and family and will be shopping from their website again in the future.

Great starter FRAMED Impact BMX bike for $69. We bought and donated two for 9 and 13 year old boys whose family lost everything from hurricane Ian in Fla. And needed help for Christmas. There was a delivery charge due to size and weight but they came quick and were well worth it.

I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.

Very good experience - ordered a skateboard for 50% off, chose free shipping instead of $10 for guaranteed 3-6 days. Arrived in 5 days with tracking from Fed Ex. Board as expected, minor shop marks but zero problem with that given the size of the discount. Overall very satisfied.

An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.

I made three separate orders for multiple items in order to get free shipping. Every single order had problems! Shipping was taking a long time, like a week, just to get out of the warehouse. I had to call multiple times and find out that items were oversold and canceled, or for some reason stuck in the warehouse and that I should've been informed. Painful company to work with, but most of the items I received were good quality(tents). I'm a bit pissed off that I ordered some really nice $350 snow pants for my wife and when they arrived, the pants were as thin as leggings. Absolutely zero insulation! Evidently I have to look for "insulated snow pants." Weird!

Got a great deal on sunglasses, actually picked up three pairs. Arrived quickly, packed well. Missed a $50 gift card from them that arrived in my spam mail unfortunately, so be on the lookout for offers from them. Mine expired by the time I saw it.

Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!

After being so disappointed that Merrill had discontinued a certain style of hiking shoes, I found them here! Bought to pairs in order to not run out again!

great deals and the website is easy to navigate. Customer service from here has had us coming back for years- please don't go changing man

2 hours on hold listening to the worst hold music on the planet- twice! Then 1.5 hours waiting for chat! Grossly understaffed and horrible taste in music - they want you to hang up. I called to check status of my order but they had no idea where it was. I was told only one person could answer where it was and that person was off - can't make this up!

The House has an awesome selection of quality products. So I went Christmas shopping online and they were offering 15% off on products over a certain dollar amount. When I went to check out, the discount did NOT apply to this product. THIS IS FALSE ADVERTISING. Please don't lure us into your sales only to find out…surprise…not really. I'm super frustrated with The House right now and will curb my spending there until they become a trustworthy store.

My shopping experience was smooth and effortless. The staff was always available if I needed any help.

Great price! Hassle free/ fast and accurate shipping. Can't wait to try out my new board this season.