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TGW has a rating of 1.22 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TGW most frequently mention customer service, credit card, and day shipping problems. TGW ranks 54th among Golf Clubs sites.
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No positive highlights yet
I was misinformed about their return policy that's why on my review I gave them only three stars. Based on the correct information I now rate them a 5 stars. The returns are very easy and fast and the credit shows up with in a few days. Great company and I will continue to purchase from them.
Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.
The products I bought were fine but beware of their policies. So that they can show you a cheaper price they add charges later when you check out like their fuel surcharge. So beware when comparing prices. I also had to make several calls to get the pricing straight. I exchanged a product because of size and they wanted to charge me significantly more for the new size. I called at the time of exchange and they assured me they would only charge me the same price for the new one as the one I returned but guess what they charged me the higher price. Several calls later they still have not made the price adjustment. BEWARE!
During the past month I've submitted 8 separate golf club orders to TGW (4 shipments pending). The first two arrived as promised. The 3rd order arrived without the fairway wood head cover while the 4th order arrived without the adjusting tool for the driver head. Customer Service (CS) was very courteous and informed me the head cover would be shipped from the vendor. Two weeks later no cover and another call to CS and was informed, a tracking number would be provided when shipped. I did not agree and requested a return...wasted two days before CS informed me they could not send a return label for orders from Hawaii. I paid USPS to ship the club and sent a copy of the receipt to CS...was informed I would receive a refund for the shipment plus refund for the club when received. This is all pending as of Jan 29,2023. Regarding the missing tool...CS stated I could return the club if the warehouse could not ship the tool...pending warehouse decision as of 29 Jan. Obviously TGW has a quality control problem in their warehouse/shipping areas and this has caused me a boat load of butt pain, wasted time, and tied up hundreds of $ on my credit card. I may update this review when the remaining orders are received.
Tip for consumers:
Ask CS to confirm your order is complete before shipping...get it in writing! Have a witness available to record opening your package just in case. Watch you credit card charge...I was charged before the orders were shipped. I must add, TGW's Customer Service was cordial, seemed concerned about my issues, and willing to assist. HOWEVER, they never followup on pending issues....at least in my cases.
Products used:
Two of the four initial order (golf clubs). One order returned and one order return pending. Result of refund also pending.
I placed an order using a gift certificate and the reminder with a credit card. When I place the order it said it would be here in one week. After waiting a week I checked the site and it said that it was on back order. I tried to call the company and change to a different shoe but was told that I would have to get reimbursed by the gift certificates through an email and then place another order instead of just exchanging out my current order. The email did not come that day nor the next day. I placed another phone call to the company today to see if I could get that expedited but she told me she would send an email to someone to see if she could get it to me quicker but these things take a while. I will update the review when I see how the rest of the story plays out. Update! I tried to order the shoes again today and the gift card is still not activated and this is on the 9th. They told me to call back this afternoon and I asked them if the shoes cannot be ordered today that I would just like a full refund
Tip for consumers:
Buy elsewhere
Products used:
Shoes
Just bought a set of clubs for over $800 found the same set plus an extra wedge. So I contacted tgw to see if they would match the same offer keep in mind it was the same price. So instead of doing the right thing is now I will have to return my clubs and take my money else were. Also the box was open when it got delivered.
Terrible customer service. Emailed back and forth for three days about being charged for "free" shipping. Also no satisfaction from items listed as IN STOCK on website and in confirmation emails but later not being received because they were no longer available.
Was very excited about a pair of shoes I purchased here, but never received them. Was told at first that expected delivery date was a month away and then order was cancelled unexpectedly three weeks later. This site might have gotten too big for their britches.
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