Overview
TextNow has a rating of 3.7 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.
Textnow has No Phone support and the only way to get in contact with someone who has zero knowledge of anything is through chat on certain days and hours.
They have horrible customer support, please dont bother with their service.
To send a quick call or text this works well with the free account thats even with all the ads. I found a lot more issues with the paid version, it would say " I reached a call limit" after making 3-4 back to back calls. Issues when holding/unholding a call. Group msgs are the worst which I wouldn't mind if the paid version wasn't $24-$32 ish a month.
I primarily use a pay as you go cell phone. There are times when I can't meet my monthly charges. That's when I rely on Text Now. I can phone free anywhere in Canada with unlimited use of text messaging. For my own personal use I text anytime to anyone and when someone text's me back I hear a distinct louder chime than my conventional phone. I'm very pleased asit is my go to and it's free.
It is good but banks don't accept the number as they say it is NOT a cell phone number. Please prrsuade banks to start accepting it otherwise its utility is greatly diminished.
Dont even waste your time with this app, I used it daily for business and it would change my number or say it expired due to inactivity, such a crock. Not to mention I didn't receive half the texts or calls people were claiming to send
Over the years text now has had a few bumps in the road especially with how it works with wi-fi
But when you get a SIM card it changes the game completely because you don't have to pay for phone service, if you choose to buy data from TextNow it's still cheaper than any place you would go to.
Not to mention bringing your number you get certain perks like free Hulu for a month and more.
My phone headphone jack recently quit working, so I contacted Textnow, and they said to send it back, and that it would be free. They sent me a label and I sent it out on Monday, and already, two days later, I received it back, fixed. Also, everything else about the company is amazing, especially their high quality service at such a low price. Thank you so much Textnow!
Been using TextNow for couple of years, it a great fall back phone, text app. Can send pics, videos, links, just great all around app, service!
Don't use this app for anything you want to keep - they may suspend your account for no reason at any time with no explanation and no way to get the account or the data back. Actually encourages people to use it only for bad purposes since it can't be taken seriously.
Messages won't be stored last 3 months. I was talking to people over a year but all those conversations are deleted. Even if I log onto my account from a desktop, it's still gone.
I can't send or receive calls or send and receive texts from my most frequent contact.
Text messages show up in my notifications but when I go to click on the message it's gone. It could never be retrieved.
I was foolish enough to order a Sim card to take advantage of their so-called free cell phone calling and texting service. After activating the Sim, I was unable to receive calls or make outbound calls. Their only customer service provided is via chat by a service somewhere in India. The individual on the other side of the chat with me was never able to understand that my problem was with the cell phone and Sim card-based service not the app. No matter how many ways I explained it this individual did not get it and actually disconnected with me abruptly to get rid of. It's five dollars and some frustration lost but the lesson is avoid this business like the plague…..
Hi Seif, thanks for your review and we're sorry to hear that you're having issues calling and texting from your TextNow app without WiFi connected. I've sent you a private message to assist further!
Text now is the best phone and texting app that there is out there, I've had text now for over 5 yrs and never had a problem,great customer service also,when I'm out and about I tell people download text now,I just wish one day I will be able to get the text now sim card,
I used the free TextNow app for several months to try it out. After which I used that phone number for Google and everything else that required two-factor authentication. I then arranged for premium TextNow account access and still got hit with ads. They told me they were sending me a SIM card which I paid for separately and never got. Weeks go by as I'm waiting for this and the next thing I know my phone number has been changed. Now I can't get into any of my accounts and I can't get my phone number back. They took my money and I can't get a refund. Now I can't even access customer service because they don't exist. This company is a ghost and the whole thing is a sham. God knows what they're doing with our private information? How convenient for them to change things when they have what they want and there's nothing you can do about it...
Reception was good and calls were clear, texting was not an issue and the answer service is a bonus.
It's always very handy when I need to call or message someone
Specially when the weather it's bad, it's the only way I have to be communicated.
Hey Alicia, thanks for your review and I've sent you a PM to see how we can provide you with an even better experience!
Convenient service. A bit pricey considering that features now paid for used to be free but still, a good and convenient deal. Great service.
What a nightmare. So I deleted a google email address. Then I discovered after that it was used to login to textnow. An oversight. Simple to fix right? Think again. Textnow has my name, my credit card but are simply too lazy or perhaps too mean to assist me. So no access to my number. And they are scheduled to charge me on July 13 to lock in my number. The one I cannot access. Be very careful with this company. I made a mistake doing business with them. Don't make this mistake. There are legit businesses on the net. This is not one of them.
TextNow cancelled my subscription for no reason and on top of it failed to reimburse the subscription fee. Customer support is so poor and unsupportive to the limits. You cannot expect anything helpful from them
Hi Majid, thanks for your review and we're sorry to hear that your subscription was cancelled. We've sent a private message to assist further!
They let me have a great number with great service for years. Then they deleted my account and chime and Google stole my money. Because I can't log in to my account.Its not right I want my money you stole my money, give it back dammit.
Hi Patrick, we’re sorry you are having trouble signing in, thanks for letting us know. I've sent you a private message to assist further!
Textnow is Great to have as I started using almost 6 years ago for a second number on wifi and then I realized I could save Money with buying a SIM card so I did and cancelled my expensive Mobile carrier plan. I use it in a couple of old T-mobile and unlocked phones that I swap the SIM around in which is nice.
I now only use Textnow as it Saves me money every month,and been using it for 3 yrs now. Love that it is FREE Unlimited Calls and Texts and about 8 months ago they added FREE Data for Emails and Google Maps. Love it and highly recommend to anyone that wants to have a way to keep in contact and save money.
https://www.textnow.com/
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- Waterloo, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Mark, thanks for your review and we're sorry to hear that you're having trouble, thanks for letting us know. I've sent you a private message to assist further!