• TeslaMotors

2017 CUSTOMER CHOICE AWARD

TeslaMotors

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Overview

TeslaMotors has a rating of 4.8 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. TeslaMotors ranks 1st among Car Manufacturer sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

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How would you rate TeslaMotors?
Top Positive Review

“Excellent Customer Service”

Elizabeth M.
9/5/21

I purchased a Tesla Model 3 a couple months ago. Recently when I was running the air conditioner, it started to smell like feet. I thought that was strange considering the owners manual recommends changing the air filter every two years. I contacted the service department and scheduled an appointment. They took excellent care of me. They replaced the air filter and sanitized the condenser. Since my car is less than 6 months old, I wasn't charged for it. I highly recommend the service team at Tesla in Merritt Island, FL!

Top Critical Review

“Tesla us one of the worst Compney to order car from”

PK A.
2/23/22

I reserved a Tesla Y on August 29th 2021 for a lease. My insider sales Adviser was Ryan McClain, very helpful sales person. My Tesla was supposed to be delivered in November 2021, then it was delayed to December and then to January 9th, 2022. The delivery was postponed due to some unknown reasons to February 20th, 2022. Then it was delayed to March 19th 2022 and now it is delayed to April 24th 2022. When I reserved my Tesla Y, I also ordered a BMW X5 from Peter Pan BMW dealership. I was given a VIN number. I tracked it through production process. It was supped to be derived in the last week of December 2021. It was ready to be picked up on schedule on December 31st 2021. I picked it up on January 2nd, 2022. Excellent service. Manufacturing of a car is supposed to take weeks not months. I understand when the demand is higher than the production, it takes time to get it, some time months. The delivery can be predicted by sequence of manufacturing. There can be delay of few days or weeks, but not months. Tesla is the top technology car manufacturer in the world. They are supposed have a state of the art tracking system. My expectations from Tesla were very high. I fail to understand what went wrong here. I am very much puzzled. If I had know that Tesla is irresponsible and delivery is so unpredictable, I would have gone with some other EV. Now I have spent waiting for my Tesla Y for more 6 months, I am stuck with it.

Reviews (33)

Rating

Timeframe

Other

Thumbnail of user dannona
4 reviews
0 helpful votes
September 27th, 2020

Tesla motors is the tip of the new age for energy efficient engines. Tesla motors are known for their durability and less pollution to the environment it a very good buy in my garage

Thumbnail of user dannyj23
2 reviews
3 helpful votes
April 3rd, 2017

Tesla is technologically innovative. That makes their innovations to the front. Autopilot has bugs but is great. I would totally recommend this to everyone

Thumbnail of user julianl17
2 reviews
0 helpful votes
January 18th, 2021

I do not really trust neither like electric powered all-automated(whats left for the driver duh?) cars. But despite of the fact these are just nice and convenient.

Thumbnail of user ethanc24
2 reviews
1 helpful vote
February 10th, 2017

As I said in title - this is not quite a review, though I tried tesla S and it was a fun experience! The idea of denying fuel usage is good, just the e-cars should get a bit more cheaper and maybe change the power source from those battery packs to something new.

Thumbnail of user sathishk17
2 reviews
8 helpful votes
November 9th, 2017

Tesla did an amazing job with their cars. I got the chance to ride one during my recent visit to Sydney, Australia. Waiting for them to launch their cars in India and a sport model too.

Thumbnail of user leeh60
6 reviews
3 helpful votes
August 28th, 2015

My buddy recently got into an accident, wrecked the front of his Tesla and you know what they told him at the service? "Repair it and then we'll take a look" so he had to find an offbrand repair company. Luckily most parts used in this bucket are from Mercedes, so he was able to restore it.

Thumbnail of user chriso1
654 reviews
3,552 helpful votes
October 10th, 2009

Living in Silicon Valley as I do, I've seen these cars for real. Even though last year's software engineers are now sweeping the streets, it's not that uncommon to see a hundred grand's worth of car sweeping by. Such is the nature of the dot com business and it's what makes the Valley what it is - the place to raise eight million bucks for a softcore porn site or a few hundred thousand for a web 2.0 startup with a bit tacked on for the company car. And this is not your father's company car, not by a long way. It goes like the proverbial bat out of hell and it runs on a thousand lithium batteries - that's one hell of an Energizer bunny right there.

From the front or the back it's every inch a sports roadster, though if you view both simultaneously it's a collision between a Lotus and a Ferrari. Which is not in itself a bad thing, it could have been the front of an FJ Cruiser and the rear of, well, an FJ Cruiser. But it's not, it's a sleek running shoe of a car and it's electric, and the darn thing does 0-60 faster than a motorbike. That's under four seconds, and the site tells us:

"The first time you drive the Tesla Roadster, prepare to be surprised. You're at freeway speed in seconds without even thinking about it."

Clearly, you have to be very, very careful driving this one out of the showroom.

As for the website, it's slick and black and it presents the vehicle competently. Though for a $100k car, it could do a lot better. Using YouTube to host your video clip is workable but not very polished, and I'd really hoped for one of those galleries where the big picture changes when you mouse over the little thumbnails. Ebay has that, you know. And there ought to have been one of those applets where you can get a 360 degree view if you waggle your mouse around.

Ah well, nobody's perfect. And there is a great deal of data on the site, and to be honest it's well presented and a good, educational read. The experience is much like leafing through a glossy brochure in the showroom, while the salesman goes off to make you an instant coffee and mentally calculate his commission.

The most memorable features of the product are that, as mentioned, the acceleration is phenomenal by gas-powered car standards; it will run up to 250 miles on a single charge from any wall socket, and it costs just 2 cents a mile in electricity. Plus, if you can resist the temptation to drive it every day and want to give it a rest for a while, you can put it into "storage mode" and leave it plugged in for as long as you like. Which makes it the only expensive toy that you don't have to take the battery out of if you aren't planning on using it for a while.

If the car can achieve sustained profitability it will be a landmark; it's not the first electric car to be seen on Californian roads, but it may be the first to claim acceptance from a previously cautious market. The Tesla is the hare to Toyota's tortoise, sorry, Prius, which is claimed to be only half as efficient as well as half as sexy. Or less. A lot less. Sadly, only the top dogs among us can run with this electric hare, but I wonder, would it still be so sexy for ten thousand as it is for a hundred? Perhaps exclusivity will be the key to its survival.

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About the business

Tesla is accelerating the world's transition to sustainable energy, offering the safest, quickest electric cars on the road and integrated energy solutions. Tesla products work together to power your home and charge your electric car with clean energy,...

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