Teespring has a rating of 2.68 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 13th among Ecommerce Tools sites.
This company responds to reviews on average within 9 days
I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!
I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.
I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.
Ordered a Hocking Hills T Shirt off their Spring website and they couldn't print it right 3 times. They are beyond incompetent. Then, even though the issue was never resolved, they just decided to ignore my further request for help. Avoid at all costs.
Tip for consumers:
They’re absolutely awful. Avoid at all costs.
Products used:
A Hocking Hills T Shirt that was never correctly printed.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate your bringing this to our attention. Our fan experience team strives to provide exceptional customer support and were always happy to provide a resolution that works best for you.
Please feel free to contact us direct via email at fanhelp@spri.ng with photos so we can escalate to the appropriate department. We hope to resolve this for you soon!
I ordered 3 Hoodies. All came looking great and of a nice soft fleece. I live on a little island up in Canada so I was leery about ordering Christmas presents internationally. These fortunately came a week earlier than originally projected. Thank you guys! I know you cant control the postal service, but you made the products and shipped them out in good time :)
I have made designs about Mexican culture. And nothing on the designs have been copyrighted. However, every single time I make the design and launch the listing within 1/2 an hour, my listing is removed. It makes me wonder if Teespring has something against Mexico or Mexicans... food for thought. I'm currently looking for another site that doesn't have these biases
Products used:
Hoodie / Sweatshirt
Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our creator experience team is always happy to investigate the issue and provide some clarification on the situation. Please feel free to contact them directly via email at creatorhelp@spri.ng with your account information so they can assist further.
We hope to hear from you soon!
This company is a terrible company. I designed this for the loss of my brother and my sister in law got this version instead. Left is what I designed and right is what she got, remind you I lost my brother in a mass shooting. This was made in memory of him. How as a printing technician are you going to print the WRONG design and then say " eh, that's good enough" You had ONE JOB! She ordered five garments and ALL of them came out different. When my BF called, he basically was told to bleeping bad. What good customer service. ZERO STARS, DO NOT RECOMMEND.
Tip for consumers:
Zero stars
Products used:
Tshirt
Thank you for providing this feedback and were deeply sorry for any trouble this may have caused. Our fan experience team is always happy to investigate should any issues arise. Please contact them with these photos and order number directly via email at fanhelp@spri.ng.
We look forward to resolving this for you soon!
I am a vendor and used to use TeeSpring, I currenlty (today actually) recieved three designs from them that I was going to send out to my customers. One of them had a knife cut through the middle of the design, another had a yellow stain on the collar and the third one was actually surpringly fine. They also stole money from me when I was at checkout, saying that my discoutn code worked but then charged me the full amount anyway.
THIS SITE SUCKS DO EVERYTHING IN YOUR POWER TO STAY AWAY FROM TEESPRING!
Thank you for providing this feedback and we truly apologize for any inconvenience this has caused. Our fan experience team is always happy to offer a resolution should any issues arise. They can be contacted directly via email at fanhelp@spri.ng please be sure to include your order information as well.
We hope to hear from you soon and get this resolved as quickly as possible.
We spent considerable time creating a store and product. All products use the same logo which we are authorized to use. Randomly, about once a week, Teespring just goes out and deletes our products with NO EXPLANATION and sends a poorly written email that simply states we're violating their policies. WTF? These people have no idea what they are doing --- don't waste your time. Additionally, all of their products are at the lowest end of the quality scale. Junk products being hucked by incompetent people.
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. If for any reason your listings were removed in error, please contact policy@spri.ng with your account information as well as the product that was disabled. We appreciate your understanding and look forward to hearing from you soon.
Ordered two items for my nephew from a creator he likes on YouTube. Both items where suppose to ship in about 3 weeks. Recieved the one item three months later after sending emails asking for the items. Now its four months later and still nothing on the second item. I could have found someone at the local farmers market that could have made these items in bulk by now. At least they take your money quickly.
Tip for consumers:
That they where a total rip off
Products used:
Bought socks and a die cut sticker. Never received the socks.
Thank you for providing this feedback. We truly apologize for any trouble caused by the delay. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!
A special order product I received was not working properly so I started a claim - the item was supposed to have been replaced after another run was produced - unfortunately, the replacement never came, and by the time I remembered I was supposed to get a replacement I emailed again, and got no response... I stared a second claim and Ruel took great care of me... sadly, the item I wanted was out of production! I was able to order anything else off the site at the same price, but I was disappointed my first claim fell thru the cracks.
I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!
They have shipped my Item and have refunded the shipping fee I believe. If it arrives when it says it does ill be satisfied.
I ordered 1 sweatshirt a month ago it's been printing for a month now. If I don't receive my order in the next couple of days I'm never going to order from this place again.
Absolute scam. Ordered a print months ago, and it was still "In production" on the last day of the estimated delivery window. From order to delivery was supposed to take 6 weeks. Contacted customer services, and they offered a one-time replacement instead of a refund. Figured let's give it a shot, but the same "In production" nonsense for 6 weeks. Wasted time and money.
We're so sorry to hear you still have not received your order. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution that works best for you. Please contact us directly via email at fanhelp@spri.ng or through live chat for further assistance. We hope to resolve this for you soon.
I wrote an email and nobody has replied back. I ordered a extra large for a woman size and it looks like it's a small in a kids size
We apologize for the long wait and thank you for the order information! We have sent a Private Message to further assist. Thank you.
I spent hours creating shirt designs, sweaters, and even stickers. I was trying to sell merch to customers that wanted to support my company. When a customer actually bought something it never arrived, I had to pay out of pocket to my customer and apologize about the situation. I then tried ordering a bunch of samples to see what the issue is and the same thing happened. I spent over $150 ordering a sample and nothing, tried reaching out and no contact all. Do not make the same mistake I did.
Tip for consumers:
Do not waste your time with these people.
Products used:
never received anything
Thank you for providing this feedback. We truly apologize for any trouble caused by the delay. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to resolve this for you soon!
Absolute worst quality of print on a tshirt. What was received was nothing to what was online... 100% satisfaction is bs from this company no one from the company has responded at all had to contact bank for chargeback. DO NOT purchase from them!
I ordered a shirt and the printing cracked and disintegrated when I washed it. I washed the black shirt, gentle cycle, with cold water. Never again
Tip for consumers:
Don't buy
Products used:
I purchased a Tee Shirt
We're sorry to see that your Tee was damaged in the wash and we are happy to offer a resolution! Our Team has sent a private message so that we can further assist.
I ordered a Tshirt through Spring Fan Apparel in early January, it's now February 19th and still no shirt. Customer service says they have yet to hear back regarding my cancellation, and it's been over a month. Complete scam. Don't purchase anything from this company.
Look below at the date of my purchase. Me asking for a refund on February 19th and still no luck. Absolute joke
Products used:
None
Thank you for providing this feedback and we truly apologize for any trouble this delay may have caused. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution in the meantime. Please feel free to send them a follow up email at fanhelp@spri.ng so we can get this resolved for you as quickly as possible.
It would be nice if we, the customer, could decide for ourselves if the images or words on products are offensive. Some of us are not offended by the words "GOD's Army" and would like to purchase shirts with this sentiment. I see other sentiments available for purchase that I find offensive and would never consider purchasing but don't argue with your right to sell them. STOP CENSORING with arbitrary definitions of what promotes violence. You've lost my business.
I ordered a tshirt on Oct 4 and still haven't received it. The tshirt says in October we wear pink... here it is the 23 and NO tshirt. I may get to wear it 1 time if I'm lucky! Way over priced and very dissatisfied that you cant call them and talk to someone. Will not be a returning customer.
If a custom printed item arrives after the estimated delivery time frame, we are always happy to offer a resolution! Our Team has sent a Private Message to obtain the details of your order and we appreciate your patience.
HORRIBLE HORRIBLE HORRIBLE Customer Service! I began reaching out to "spring" about a typo in my description on my merch site September 12,2023 and Maria answered via their Zendesk. I continued to ask about "How to correct the typo in my description" throughout September. After several emails. Finally! I get a response from Maria asking me to send screen shot of what I was referring to. I did. Nothing. Radio silence. I sent out another email to Maria trying to figure out why is it taking more than a month to get the issue resolved. I was responded with send the link to my store. I did. Another two weeks went by without a solution. I began sending emails where I thought I would get some assistance to rectify something so minor. No. On October 19,2023 I requested for the cancellation of my site and to disengage completely from the Spring platform. Guess what? An immediate response to cancel my account. The Spring company customer service is the worse. My store never launched. I have been gravely inconvenienced getting my merch store up and running to begin raising money for soon to be college students. Never again
Products used:
SPRING MERCH PLATFORM
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.
Twice so far in the month I have had a Teespring store I have had completely legal and uncontroversial designs removed over concerns about copyright issues-I think. All they do is say we have removed your design, and read this link (which doesn't work, btw) to "try and understand why." In both cases, I put EXACTLY the same design on Etsy, Teepublic, Redbubble and Zazzle in addition to Teespring, and in both cases Teespring was the ONLY one with a problem. It was some art that I got from Creative Fabrica that I pay for, and I even altered it. It is a waste of time to put any designs in my store when I have to deal with my totally legal, uncontroversial designs get removed WITHOUT discussion, incorrectly. I filed a counter-something or other over it, but if they screw me again, I will go elsewhere. Irritating waste of time.
Tip for consumers:
My problem comes from the perspective of someone trying to sell designs so I don't know much about the other stuff.
I purchased several samples and most items the screen print cracked apart after a single wash, worsening very quickly. I've tried multiple times to reach a human to obtain a refund and now my order is erased from my account on the website so I cannot produce the item list/proof of purchase so I screen shot the order number I had included in an email. I am very disappointed in the quality of product and customer service of this company. Would not recommend
Tip for consumers:
You can't reach an actual human if there is an issue.
Products used:
sweatshirts and t shirts
Thank you for providing those photos and we are very sorry to hear there was an issue with the items you have received. Our fan experience team is always happy to provide a resolution, please contact us directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
First of all, I created a store but after a week or so, my storefront and listings completely disappeared. However, the customer's page is still available. I e-mailed customer service but never got a response to my problem. Second, I purchased a shirt and washed it on the delicate cycle and all of the letters washed off!
We apologize for any frustration and our Team is always happy to assist. We have sent a Private Message to request additional details and we appreciate your patience!
Ordered a hoodie on 3/21 as an Easter gift. Estimated to arrive between 4/3 and 4/7. I kept checking on the status and it hadn't even gone to print. I used the online chat and they told me a new estimated delivery date of 4/15. After Easter, but with the pandemic, I'm an understanding person, so whatever. It's now 4/27 and I still don't have it. It supposedly shipped and arrived in the US six days ago. I used the online chat but they won't / can't tell me anything about where the item is or when it will be delivered. I haven't yet started the process of a refund from my credit card, but I'm about a week away from that. I understand the extenuating circumstances we're all living in, but I'm tired of lies upon lies.
We are sorry to hear that your order was delayed in transit and we have sent a private message to further assist. Thank you.
I actually had a lot of faith in the company at first as the communication with them was great. Every time I emailed I got a Reply. That is, until I asked for a refund. I HAVE NOT received my order therefore I should not be paying for it, however I emailed them 7 days ago and still have yet to get a response. I was told to reach back out to them on April 22nd to solve the issue of my missing package and I was more than gracious giving them until May 4th. I'm concerned and frustrated and do not know what else to do as the tracking # on my package does not even work and I cannot get a response from anyone!
We're sorry for the wait and we will be happy to verify the status of your order! A private message has been sent to further assist. Thank you.
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
Thank you for providing your feedback and we're sincerely sorry for the delay in response. Please feel free to head over to our site to be connected with an agent via live chat for faster assistance. You may also find our form here https://support.spri.ng/form/fan-contact/?utm_source=faq to be connected with an agent as we are always happy to investigate any issues that may arise.
We look forward to resolving this for you soon!