TeeFury

I've been purchasing products from TeeFury for a little over a year now. First order was purchased as a gift over the holiday season in 2014 which took rather long to arrive (well after the holidays although ordered in November), but the recipient was well pleased with the shirt.

At the end of October 2015. I decided to purchase a few shirts for myself. Was notified that they were experiencing delays, and since it was not critical to have the shirts right away was fine with this... at first. Per their site, my product was supposed to arrive the day before Thanksgiving. Found nothing at my home on the date expected. Waited another day to ensure there wasn't just a delay, but still not received. Sent the company a message indicating a problem and it took a full week before they responded. Their response? "Have you received it yet?" So, I responded letting them know it was still a no show. Took them 2 more weeks to respond again, this time they said they'd send out a replacement. Not sure what happened, but Christmas had come and gone without receiving my order placed on Halloween! Contacted them again, threatening to contact my credit card company for failure to receive the goods in exchange for my $$. Finally, they responded just after the new year, this time apologizing for the delay & saying they would once again get a replacement shipment out to me. I pushed them for and expedited order at this point, and expressed my dissatisfaction on what I feel is an unacceptable waiting time. They agreed to do so and also offered me a discount on my next order. I received my order 2 weeks later (which I don't feel was expedited), but was pleased with the shirts that were finally in my possession.

Wanting to give them another chance & use my discount for the previous debacle, I ordered again at the beginning of February. While my order arrived as expected, one of the shirts was in the wrong size. As I came to find out, there are no instructions on how to return on their website. You must contact them and again wait for them to respond before you can actually send something back. I was initially told that I could keep the wrong size (which is of no use to me) and they would send me the correct one. Inquiring further, the rep corrected herself saying she "misunderstood" my straight-forward request, and I DID need to send the shirt back. While I'm fine with that, their policy is to inspect the shirt, which must meet their standards (free of pet hair, not washed, now worn) before they'll refund my money. They do not do simple exchanges, so I must re-order the shirt at my own expense with additional shipping costs both to return the product & have the new one ordered/sent.

While I really do like the shirts I've ordered from TeeFury, their customer service is absolutely horrible. Putting information on how to return products on their website would save a lot of headaches & allow their customer service department time to focus on other issues.