they printed their company name and web address on the front of the t-shirt.
not only does it look awful, its not how it was advertised online and isn't what i paid for.
i was also charged excess at customs as they hadn't paid enough postage.
as an online clothing provider they failed on every level.
They printed all the girls Caucasian and all 5 boys as one African boy. They wanted $15 to reprint. Stupid Un-usable gift is now an expensive car washing rag.
I made a custom order for my mother-in-law on November 17th in hopes that the order would arrive by Christmas. Their site states we should be patient as it is a custom order and would take a 2-4 week turnaround time.
Around 4 weeks later, I receive a notice that the order was "in process for shipping." It would be a close call, but it would maybe make it for Christmas.
Unfortunately, nothing arrived. So I resigned myself that it would arrive around the 1st of the year. But I heard nothing more from the company.
I sent the company owner an email through their website. 3 weeks later, there was still no response as to the status my order. I was thankful I purchased this through Paypal, otherwise, I really do believe I would've lost out on $55.
So, I exercised my right to my Buyers protection and opened a dispute through Paypal. I sent the sellers the same email I sent by the dispute. Since there was no response after a few days, I escalated this to a claim - which means Paypal themselves send a communication that they were going to refund me the money from their account if this dispute was not figured out. Lo and Behold, within 1-2 days, my stuff finally got shipped (I finally received this late January). Wow. Love PayPal by the way - I should've disputed the claim through them sooner.
I got my products, but it took a lot of work, and without Paypal protection, I don't think I would've seen the products or get a refund of my money at all.
Other than that, the custom order arrived as expected and there were no errors on the shirt printing - I was thankful for that, otherwise, the dispute/claim would have still been open.
BUYERS BEWARE. If you really want to buy, definitely pay with PayPal just in case.
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