Techarex

I was looking for a QuickBooks hosting company with considerable experience in this domain and fortunately someone recommended me Techarex Networks. Ever since the day we subscribed to their QuickBooks hosting services, all our troubles related to the constant availability of the software are gone. They have immensely robust servers that guaranteed us absolute uptime. Truly, Techarex Networks delivers what they commit. I am also very much impressed by their service standards and business policy.

Our company uses Techarex for QuickBooks hosting for our operations throughout the US. We have been without service for 8 days and counting. On 5/18/2018, a tech support voice mail indicated "they are having major issues with their infrastructure and expect it to be resolved within 48 - 72 hours. Calls and technical support tickets have gone unanswered since then. If you call support, you are on hold for 30 minutes and then disconnected with an automated "Good-Bye". There hasn't been a response to our ticket as of 5/25.
With the dependence on Techarex for accounts receivable, accounts payable and payroll, the low price doesn't justify the operational risk.

Our company has been without quickbooks since May 18,2018. I experienced the same as all the other bad reviews. No one answers the phone at Techarex. The automated message advises 48-72 hours to resolve their major issues and the message loops or you get "good bye" after a while and it hangs up. They have taken their full payment from our account even though I advised them through email to stop billing, to cancel the service and to pro-rate for the month of May. I requested my data and no response. I am going to file a complaint through the BBB. What was scary aside from them having all our data is that a 3rd party company called me with knowledge of what was happening to us as soon as I sent an email asking for our data and canceling the service. They claim they had success retrieving the data from Techarex for other customers. They called me twice. I asked them how did they know what my company was going through and they claimed because of social media and I had not notated anything anywhere. The excuses they gave me had no foundation as I had only sent emails to Techarex.