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claudio l.

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Experience: Business

Member since June 2018

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1 Review by claudio

6/5/18
Our company has been without quickbooks since May 18, 2018. I experienced the same as all the other bad reviews. No one answers the phone at Techarex. The automated message advises 48-72 hours to resolve their major issues and the message loops or you get "good bye" after a while and it hangs up. They have taken their full payment from our account even though I advised them through email to stop billing, to cancel the service and to pro-rate for the month of May. I requested my data and no response. I am going to file a complaint through the BBB. What was scary aside from them having all our data is that a 3rd party company called me with knowledge of what was happening to us as soon as I sent an email asking for our data and canceling the service. They claim they had success retrieving the data from Techarex for other customers. They called me twice. I asked them how did they know what my company was going through and they claimed because of social media and I had not notated anything anywhere. The excuses they gave me had no foundation as I had only sent emails to Techarex.

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