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Corporate Values


TaxiQuoter.co.uk has a consumer rating of 1.66 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about TaxiQuoter.co.uk most frequently mention credit card and guy price problems. TaxiQuoter.co.uk ranks 55th among Taxi sites.

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What reviewers want you to know

Positive highlights

  • Excellent service, got picked up on time and paid well under what my local taxi company were charging.

Critical highlights

  • They took the credit card info but the taxi showed up.
  • The taxi firm were completely unaware of this site and were shocked that it had provided me with their details!
How would you rate TaxiQuoter.co.uk?
Top Positive Review

“What a great idea”

Martin S.

What a great idea. Got recommended by my friend and it saved me £20 on my heathrow airport transfers. Brilliant website

See positive reviews
Top Critical Review

“Disgraceful company”

Lauren E.

Take your £80 deposit then don't pick up 15 girls for a hen party, hang up the telephone every time you call. Called the office over 20 times to be told someone will get back to me, non one ever calls back & the staff are just damn right rude. I would advise no one to use this company! I will not let this go until I get a full refund!

See critical reviews

Reviews (47)




Reviews that mention popular keywords

taxi company (9) credit card (5) taxi firm (3) not use this site (3)
3 reviews
4 helpful votes
June 8th, 2017

Take your £80 deposit then don't pick up 15 girls for a hen party, hang up the telephone every time you call. Called the office over 20 times to be told someone will get back to me, non one ever calls back & the staff are just damn right rude.
I would advise no one to use this company! I will not let this go until I get a full refund!

1 review
4 helpful votes
November 29th, 2011

What a great idea. Got recommended by my friend and it saved me £20 on my heathrow airport transfers. Brilliant website

1 review
0 helpful votes
June 6th, 2017

I could expand on the issues I encountered which include turning up (well they did get to within a Street or so of the pickup point so some might say that counts as turning up) 15 minutes late, charging double the standard local rates for the job, having vomit residue on the car seats (I actually booked the VIP service so God only knows you can expect from their normal drivers).
The best way I can describe this poor excuse for a taxi service provider is to use their own words You can stick your [trustpilot] post up your arse! Customer service is clearly not their strong point but then neither is punctuality, nor locational awareness, nor cleanliness or for that matter personal hygiene. They are a disgrace: avoid like the plague.

1 review
0 helpful votes
September 5th, 2016

Driver collected us late, admittedly the time had been changed, but when he said he was 20 minutes away, he actually showed up around 45 minutes later. Collected 13 of us from London at 12.30 in the morning, on the motorway on the way home, broke down with no hard shoulder because... HE HAD NO FUEL! Ended up being stuck on the side of the road for 3 hours, with no explanation, finally the police came and if it wasn't for them, we'd have been stuck there all night. Disgusting service which ruined my friend's hen do, avoid these people.

3 reviews
4 helpful votes
December 21st, 2012

I booked transport from Manchester to London and from London to Gatwick Airport. Transport was on time and drivers really helpful.

Thanks goes to Ash at Taxiquoter.co.uk and our drivers Gary and Mr. Khan.

Well done - fast service, I was able to communicate with the drivers and very well priced.

2 reviews
5 helpful votes
August 15th, 2017

Do not use this company - they have multiple websites and are scammers.
I booked a return mini bus for 12 people for a day out at the races. Paid a £80 deposit and £120 cash to the driver.
They used another taxi firm to our source the journey and when the driver arrived he showed up in a 8 seat mini bus as they had not booked it correctly with them so had problems with that in the end they had to send a taxi for the rest of us, they then tried charging us more money for that which we refused to pay as we had paid £200 already.
We then were never picked up at the end of the day, when calling the company back they said to call back Monday and that no one could help. We were left stranded and had to pay another £120 to get train back home.
Called the company Monday to speak to them about what happened and they said they would call back never did. Called again Tuesday and they said they were looking into it and would call me back in the hour. Never did. Called again and they said I never booked a return journey! Absolute liars and complete rip off just take your money! Also staff rude and managers never there when you ask to speak to them, very dodgy!
Do not use

1 review
0 helpful votes
August 7th, 2017

Booked a minibus through their worker amy. Who quoted me £250 to take and return to a festival. She then asked for a £90 deposit. She then took days to send me the details. When she finally did, I worked out I had 160£ to pay.

The cab driver rang me asking if I could find him as he couldn't find me. When he finally did he demanded £20 for eating and drinking cleaning fees, when amy told me I could drink on the bus just fine. Then he said she said I have £180 to pay. Which was ridiculous as that's over the amount she quoted. I was forced to pay it and contact her later on.

The driver was rude and could not drive. Had his own music on full blast and didn't even offer it to anyone else. Or ask if it was okay. Drove over bumps fast and proceeded to be difficult. When picking us up, he was late and didn't even apologise. He couldn't tell us the direction he was coming off and said he was going to a side road so can we just meet him there.

After dropping us home. On Monday I tried to ring the company who avoided me. Their manager is as rude as the cab driver himself. Telling me I was talking over him when he was talking over me. Told me there was no point helping me. Then did not even bother to pick up the phone for hours or ring me back.

NEVER EVER USE THIS SERVICE. They are rude and nasty.

1 review
0 helpful votes
June 7th, 2015

My daughter booked a minibus to go to a festival. Paid £90 deposit out of £180 price quoted. No sign of the driver so rang Taxiquoteer. No answer. Rang mobile number for the driver and he said he would be 45 mins. They waited. No sign so rang again. No answer. So who are you supposed to contact? Had to pay £150 for taxis to music festival. Try to complain to Taxiquoter and was told by somebody who spoke poor English on a terrible line to ring back tomorrow. If you want letting down then ring these cowboys because you won't be disappointed

1 review
1 helpful vote
April 6th, 2015

The mini bus didn't arrive and we missed our ferry! When we called there was no answer and our "driver" apparently no longer works for the company. We were given wrong numbers and no other ways of contacting them. NEVER use this company!

1 review
0 helpful votes
December 20th, 2015

Ordered a taxi, but it was a no show. Tried to call, no awnser. Would tell people, stay away from this scammers

1 review
6 helpful votes
November 14th, 2011

The customer service was superb the taxi was well and clean smart service, i like the online booking system which helps alot

1 review
1 helpful vote
March 14th, 2013

Booked pickup for Manchester Airport. Driver failed to show. First phone call to him elicited a mumbled (sleepy) response about traffic. Then phone switched off.

I had foolishly paid in advance and have had no response from taxi quoter to any of my emails requesting a refund.

While this site may not be a sham, it is entirely unprofessional and should be avoided

1 review
1 helpful vote
March 19th, 2013

AVOID AT ALL COSTS. I went to book girlfriends hen do to Liverpool, 15 travellers. However something didn't seem right with the booking process, far cheaper than the others and seemed to vague in the booking process. Called the number it gave me, bloke answered, told me to hang on it then went dead. A lot of reviews say the same thing. Luckily I didn't part with any money.

1 review
2 helpful votes
October 29th, 2014

I booked two taxis and called the firm they had quoted me the unbelievable prices for, and that's just what they were - unbelievable! The taxi firm were completely unaware of this site and were shocked that it had provided me with their details! It's an absolute scam! I'm lucky I selected 'pay cash on pick up' I can imagine a lot of people would pay online.
This site needs to be shut down!

1 review
1 helpful vote
September 3rd, 2013

I had used this sight before and hadn't had a problem. However, A couple of weeks ago I booked a cab for LNH but the website somehow messed up the times. I called the taxi company GUY PRICE TAXI and they said they would do a full refund for my advanced payment and they never did. Been trying to call several times and there has been no answer. Scam.

1 review
1 helpful vote
August 5th, 2013

Booked a Taxi for my wifes birthday treat. Was contacted to inform me that despite the website accepting the booking on behalf of a company no taxi was available. I have not had a refund of the advanced payment made at time of booking. I have had no response to repeated emails/online contacts. Avoid at all costs... complete rip off.

1 review
1 helpful vote
February 1st, 2013

This is a scam - took money from me but had no agreement with taxi company so I had to pay again.

1 review
1 helpful vote
November 29th, 2011

Amazing website just got a quote from Manchester Airport to Liverpool Airport For £40. I also confirmed it with the taxi driver i thought it was a mistake but it was the actual price I will be paying. I hope I had found this website earlier as it would have saved me a fortune. BRILLIANT!

1 review
2 helpful votes
October 4th, 2011

Booked a taxi for a simple trip into town. Found a decent price... but it never turned up. Called the taxi firm who informed me that they were based 160 miles away, so hardly worth a £10 fare!
The email correspondence I've had since then has been nothing short of appalling. Ignoring me, avoiding my questions, and I've had to fight tooth & nail to get my deposit refunded.

1 review
2 helpful votes
February 6th, 2014

I was an affiliated taxi company for this taxi booking agent, they would take the booking and if you paid on credit card they would never pay us our fare. Never use this company, Always go directly to a reportable company they are usualy cheaper than the booking agents

1 review
1 helpful vote
January 23rd, 2013

DO NOT USE THEM. They often don't even bother turning up! Absolute useless customer service. And whatever you do, do not pay by card. If the quote is to good to be true, it probably is and you'll never see a cab at your door.

2 reviews
38 helpful votes
February 5th, 2013

I booked Guy Price taxis online through taxiquoter, got the email confirmation of the booking and everything was fine. However, the taxi never turned up and when I rang to ask where they were they told me they weren't coming! I am a disabled person who was left stranded at an unfamiliar railway station - disgusting! The person I spoke to was rude and couldn't care less. Fortunately I did not pay up front. DO NOT USE THIS SITE UNDER ANY CIRCUMSTANCES AND DEFINITELY DO NOT BOOK WITH GUY PRICE TAXIS

1 review
5 helpful votes
September 14th, 2011

Excellent website saved over £40 on taxi to heathrow airport 5 star from me!

1 review
1 helpful vote
August 25th, 2013

DO NOT USE THESE COYBOYS. Absolute jokers. Out for my 30th and they left 12 of us high and dry. They said they had no confirmation of our booking despite us having it on paper. Very close to ruining the night and cost us an arm & leg getting home. Biting my tongue writing this.

1 review
1 helpful vote
July 19th, 2012

I was staying in glasgow and use this site to organise a taxi for a work appointment the next day. The details of the taxi company they said had been booked for me were invalid. I called taxibooker back who then said they couldn't help and would refund my money (it wasn't much, bit I work hard for my money and don't see why they should get any of it for NOT providing a service) - over a week later, despite several calls, I'm still waiting.

Q&A (2)


I wanted to use these people to pick up my daughter from the airport and I asked who the driver would be, and what car would be used but they REFUSED to give me any details until they had my credit card details. BEWARE... how would you know if they are licensed drivers and have licensed vehicles? You wouldn't!

By shari h.

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About the business

Taxiquoter offering reliable & affordable Coach and Minibus hire in the UK. Our airport services in Heathrow & Manchester will enrich your travel experience.

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