On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awes.\n Ome customer service, great website. Easy to navigate custom, choose what you want. How you want it? Pricing is awesome. Can't be great. Experience recommended to all my friends in family.
The website kept changing my order when I was trying to check out. I edited it four times thought it was right but found out later the color was changed to black. They said it was already in production so I could not change the color to what was supposed to be gray.
Hi Cliff, thank you for letting us know. We’re sorry to hear about the color issue and understand how inconvenient that must be. We recommend logging in before placing the order so the cart saves correctly, and the email confirmation sent after checkout helps review all details. We appreciate your feedback and are working to make this smoother.
I bought the tarp and paid for priority shipping and it was supposed to be here today and I didn't get it very upset I'm missing out on work because I didn't get when they said I would.
Hi Jeremy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Site is easy to use and customize needs
Overcharged; didn't receive order yet; useless chatbot customer service. No answer on phone line. Appears to be a fraudulent business.
Hi Nancy, We sincerely apologize for the frustration and concern this experience has caused. We want to assure you that we take your feedback very seriously and are here to help clarify the pricing and resolve any issues with your order.
As noted on our website, we do offer bulk quantity discounts. However, the discount tiers begin when the quantity exceeds 5 units. Since your order included 5 items, it did not fall into the next discount tier. For quantities between 6 and 24, the price is $107.38 per unit, which is why this lower rate did not apply to your order.
We also apologize for the difficulty you experienced with our chat and phone support. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Please rest assured that your order is being processed, and we are here to assist you every step of the way. If you have any additional questions or need further clarification, we are more than happy to help.
Easy to place my order; just have yet to receive my tarps. I have high hopes that your tarps will be the perfect solution for me.
Hi Stuart, Thank you for your order and for sharing your experience! We’re glad to hear that placing your order was easy. Your tarps will be on their way soon, and we’re confident they will meet your expectations.
If you have any questions or need updates on your shipment in the meantime, please don’t hesitate to reach out—we’re here to help.
Annoying. I didn't know that ordering an item from you would mean getting bombarded with daily emails.
Hi William, We apologize for the inconvenience caused by the frequent emails. We understand how frustrating it can be to receive unsolicited messages, and we truly appreciate your feedback.
Please know that we take this matter seriously. We can immediately adjust your preferences to reduce the frequency of emails, or if you'd prefer, we can remove you from our mailing list altogether. Just let us know how you'd like to proceed, and we'll make the necessary changes right away.
Thank you for bringing this to our attention, and we appreciate your patience.
Annoying. I didn't know that ordering an item from you would mean getting bombarded with daily emails.
I placed my order last Saturday, the money was charged to my credit card Monday and I haven't heard anything since. I thought that I might at least hear it was in process but the Order Tracking shows nothing
Hi David, thank you for your feedback, and we sincerely apologize for the concern caused by the lack of updates. We’ve checked your order and it has already been shipped, and the tracking details has been sent to you by email. We’re sorry the review link reached you before the shipping notification. Your feedback is valuable and will be considered to improve the experience, and we hope to serve you again in the future.
I ordered a 6' x 10' panel and another 6' x 6' 8" for my dog kennel. The kennel has 6' tall by 10' wide panels (the short tarp is for a door panel) and a true 6' x 10' tarp fits perfectly. These tarps were both 73 1/2 inches on the six foot side so I had to wrap the top over the upper bar so I could cinch the bottom to the bottom bar to keep it as weather tight as possible. That was a pain but workable on the short panel. The long panel has roof supports so I could not wrap over the top bar, I had to cinch at the top and let the inch and a half extra drag on the ground, can't wrap under and can't cinch it. I ordered specifically from Tarps&All so I could get a special size and TRUE to size. The tarps are good quality and would work fine as a simple tarp but I needed more. And for what I paid I probably won't buy from this company again.
I ordered a 6' x 10' panel and another 6' x 6' 8" for my dog kennel. The kennel has 6' tall by 10' wide panels (the short tarp is for a door panel) and a true 6' x 10' tarp fits perfectly. These tarps were both 73 1/2 inches on the six foot side so I had to wrap the top over the upper bar so I could cinch the bottom to the bottom bar to keep it as weather tight as possible. That was a pain but workable on the short panel. The long panel has roof supports so I could not wrap over the top bar, I had to cinch at the top and let the inch and a half extra drag on the ground, can't wrap under and can't cinch it. I ordered specifically from Tarps&All so I could get a special size and TRUE to size. The tarps are good quality and would work fine as a simple tarp but I needed more. And for what I paid I probably won't buy from this company again.
Hello Mark, we are sorry for the inconvenience caused. Please be assured that the product has been shipped from our end, and you have already been notified with the tracking details. The package should be delivered to you soon. Our team will also be reaching out to you via email to share the details. If you have any other concerns, please feel free to contact our customer support team via call or chat.
Very customer oriented experience. Tarp measures were custom order. Communication was to the point and easy. Tarp turned out to be a perfect fit.
Hey Regula! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A glitch in the web site caused the default size to be ordered. Although I contacted the company immediately, canceling was not allowed and refund or correcting the size was also not allowed. A very unpleasant experience.
Hi Bonnie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was refreshing to purchase these and have them meet our expectations.
Installs with ease. Less than 10 minutes to install. We used bungees with plastic bobble ends we got online.
The look and function of these tarps made us happy. I was very pleased with the cost. The many options when customizing online was helpful.
We recommend them to our friends.
Hi Stephanie! Thank you for sharing your experience. We're glad the product met your expectations and was quick to install. It’s great to know the look, functionality, and customization options worked well for you. We truly appreciate your recommendation and support. If you need anything else, we're always here to help!
It was refreshing to purchase these and have them meet our expectations.
Installs with ease. Less than 10 minutes to install. We used bungees with plastic bobble ends we got online.
The look and function of these tarps made us happy. I was very pleased with the cost. The many options when customizing online was helpful.
We recommend them to our friends.
It was a little rough in the beginning but in the end the designer and the production team came through with the exact Curtains I needed. Thanks to the complete staff Very Much for All Your Hard Work It's Great to deal with a company that goes the distance to help you
Thank you, Mike, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I haven't received my products yet. I previously purchased something from covers and all and the product is very nice but the shipping is very slow. Im actually concerned I may not get the current product in time for my event on 11/29.
Hi John, Thank you for sharing your feedback and for your kind words about our products. We are sorry that the review link seems to have reached you before the estimated delivery date. When your order was placed, the expected delivery date was November 17, and it’s currently being processed accordingly. We’ll share the tracking details once it ships, and we’re doing our best to have it delivered in time for your event. Your feedback about shipping speed is valuable and will help us improve.
We ordered multiple vinyl curtains in various dimensions. All have arrived in a timely fashion and correct to the order placed. Good quality.
Hey Evy! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent quality product. Even called to change Order with no problem excellent customer service and excellent product
Hey Tammy! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was easy to find what I needed and the order was shipped in a very reasonable time. I'm very happy with the tarps that I received. Thank you.
Hey David! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I don't really have an opinion since I have not received my order. It would be nice to receive some kind of a notice when it is shipped at this point I have no idea if it's on its way or if it's lost in the shipping process. P
Hi Judy, we sincerely apologize for the confusion. It appears that the review link was sent before the expected delivery date. When your order was placed, the estimated delivery date was November 14th. Please rest assured that once your order ships, you will receive an email notification with tracking details. We truly value your patience and feedback, and it will be taken into consideration to help improve our customer experience.
1st
Ordering anything custom (i. E. not a rectangle)is frustrating. Poor communication (if any at all) about pricing. Seems I'm being charged the full cost of a full rectangle for a triangular piece (half the square footage of material).
Also, being asked to "review & rate" my satisfaction of the product, and do net even have it yet.
NOT IMPRESSED
Hello JC, we are sorry for the inconvenience caused to you. As per your concern, the price is calculated based on the maximum width and height that the customer enters. Since we are a custom business, each product is made according to the customer’s specific requirements. Therefore, the prices do not differ, as every order involves customization based on individual needs.
Furthermore, the review system is automated according to a predefined configuration. Unfortunately, due to a technical glitch, the review link was sent to your registered email before the delivery. However, we will certainly consider your feedback to improve the overall customer experience.
Site difficult to navigate. "Custom" size doesn't allow for special shape (triangle).
Ordering and specifying measurements seemed easy and visual on the screen looks accurate to intended needs.
Hey Kim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Daniel! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!