I bought a lot through taobao, but recently their services are so horrible, they make mistakes you pay, seller make mistakes you pay, we pay 10% for their service, but they dont care they dont provide professional service, either they get more professional or they will lose all their clients
Ive made 28 purchases from Taobao to Canada using Taobaofocus from Aug 2015 to the most recent (5/5/17) after having used two other Taobao agents prior with mixed results.
Taobaofocus is not the cheapest, but Ive found their service to be fast, accurate and completely reliable without exception. Their email and chat support is useful, efficient and thorough.
Communication is top-notch. If they have even a small concern about your order, they ask before assuming and ensure that what you are receiving is what you ordered, providing clear photos of the order for approval prior to final boxing. And Ive *always* received the discounted price when offered by the seller although I did once have to use the adjusted price section provided by Taobaofocus due to a discrepancy I noticed while orderingthats what the adjusted price note is there for.
Peace of mind is valuable and Im a very happy Taobaofocus customer.
I used the site just fine , they do the job. The issue is the asinine exchange rate almost tacks on 25% extra compared to other agents. It adds up, since they also tack on another 10% service fee. But on what should be around 40$ I get above 50$ making there service fee almost 35%, plus whatever they are ripping you off on shipping. Not saying, they arent legit , just saying find another agent. For first time taobao buyers find another reliable service or use this one cause it does the job but expect to get ripped off quite a bit.
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