Talkliv

Dear David,

Thank you for sharing your feedback about the website!

In order to find the letter, you need to navigate to the Mail section on your account and check the folders there.
Nevertheless, in case you have some problems, feel free to contact our Support Team at support@talkliv.com with the profile ID number of the lady and we will provide you with the direct link to the mail history with her.

We are always available for our members 24/7 and ready to help.

Best Regards,
Talkliv Customer Support

Dear Mark,

Hello and thanks for finding time to submit your review.

Please be kindly noted, that our website is completely legitimate, as we work in concordance with international law.

Also, we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

At the same time, there are also different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication.

We are always at our customers’ service and ready to assist in any situations occurred. That's why we set our prices to such a level.

Should you have any questions, please contact us via support@talkliv.com

Best regards,
Talkliv Customer Support

Dear Joe,

Thank you for taking the time to share your feedback with us.

We understand that you find our pricing structure to be expensive compared to other platforms you have used. Our pricing structure is designed to ensure the safety and security of our users, as well as maintain the quality of our services. We do offer different pricing plans to suit different needs and budgets, and we always strive to be transparent about our pricing.

Regarding members playing games and wasting your time, we take such reports seriously and encourage you to report any suspicious behavior to our support team at support@talkliv.com. We have measures in place to investigate such cases and take appropriate action.

As for the exchange of personal details, our platform operates under strict privacy and security guidelines to protect our users' information.

We appreciate your feedback and will take it into consideration as we continue to improve our services. Please do not hesitate to contact our support team at support@talkliv.com if you have any further questions or concerns.

Best Regards,
Talkliv Customer Support

Dear Carol,

Thank you so for bringing this matter to our attention.

We would like to inform you, that there are no such options as contact exchange or real meeting on our website. Although it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Also, there is always an option to use our Chat and Mail features, as well as a gift option. Let us know if you would like to receive more information on that.

We would also greatly appreciate it if you decide to review the feedback.
If you need any assistance or clarification, please contact us support@talklilv.com

We work 24/7 for our clients!

Best Regards,
Support Team Talkliv

Dear Jason,

Thank you for taking the time to leave the feedback.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

If you have any suggestions on how to improve the website or how the prices should be set, please contact us support@talkliv.com. We are open to cooperation and work 24/7!

We ask our users to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the user's profile becomes verified, meaning there is a Trusted user sign.

We do not pay the users for communication with other users and prohibit our Affiliate Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation on how we set our prices and verification procedure.

Should you need any assistance, feel free to contact us via support@talkliv.com

Best regards,
Support Team Talkliv

Dear Joseph,

Thank you for your message. We understand that meeting someone on our platform can be the start of potential connections, and we are here to help facilitate that connection.

We understand that sharing contact information, such as phone numbers and email addresses, can be an essential step in building a relationship. However, we provide various communication channels within our platform, such as our chat system, and video streaming features, to help our users connect and build connections.

If you feel comfortable with the person you have met on our platform, we suggest using our platform's communication features to continue building your connection.

We hope this information is helpful. If you have any further questions or concerns, please do not hesitate to contact us at support@talkliv.com. We are here to assist you in any way we can.

Best Regards,
Talkliv Customer Support

Dear User,

Thanks for your feedback!

All our new users receive an offer of 20 free credits to try out our services upon registration. It seems that you have already spent your free credits on communication. We hope you had a good first impression. To continue communicating with users, please purchase credits on our website.

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users.

Correspondent requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

If you have any difficulties or additional questions - feel free to contact us via support@talkliv.com

We work 24 hours- 7 days a week.

Best regards,
Support Team

Dear Brandon,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

Please feel free to reach out to our support@talkliv.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Talkliv Support Team

Dear Solomon,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via support@talkliv.com and share all the details regarding your feedback, specifically the ID/name of the user who has trouble seeing your email. Once we are able to identify this member, we would be able to help her/him see your message.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv

Dear Peter,

Thank you for sharing your experience of using our website.

As we maintain a high level of customer support, there is a certain level of expense. We are always at our customers’ service and ready to assist in any situations occurred.

Please, note that there are no such options as contact exchange on our website. Although it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

If some member has difficulty viewing your message, please contact us via support@talkliv.com, and we will check the situation within the system as well as help that person navigate the platform.

We would also greatly appreciate it if you decide to review the feedback.
Take care and stay safe!

Best Regards,
Support Team Talkliv

Dear Rick,

Thank you for taking the time to share your thoughts and feedback with us!

We want to let you know that you can use the Search option at the top of the list of the users, registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer to see in your friend.

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you. We are sorry that you were not satisfied with the service offered, please let us know if you need our assistance. We do hope that it will improve your further experience and you will reconsider your satisfaction rating.

We are always at your service.

Kind regards,
Talkliv Customer Support