TalklivReviews 1,501

Dear Peter,

Thank you for sharing your experience of using our website.

As we maintain a high level of customer support, there is a certain level of expense. We are always at our customers’ service and ready to assist in any situations occurred.

Please, note that there are no such options as contact exchange on our website. Although it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

If some member has difficulty viewing your message, please contact us via support@talkliv.com, and we will check the situation within the system as well as help that person navigate the platform.

We would also greatly appreciate it if you decide to review the feedback.
Take care and stay safe!

Best Regards,
Support Team Talkliv

Dear Patrick-Michel,
Thanks for sharing your feedback.
We are sorry your experience did not match your expectations. It was an uncommon instance and we will strive to do better in the future.

We would like to inform you, that there are no such options as contact exchange or real meeting on our website. Although, it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Please feel free to reach out to support@talkilv.com with any further comments, concerns, or suggestions you wish to share.

Best regards,
Talkliv Customer Support

Dear Steve,

Thank you for sharing your feedback about the website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

But we appreciate your feedback!

Best Regards,
Support Team Talkliv

Dear Charles,

We appreciate your feedback regarding the pricing on our platform. We understand that the cost of using our services may be a concern for some users, and we are continually evaluating our pricing structure to ensure that it is fair and competitive.

We do have a credit-based system for accessing certain features on our platform, such as sending messages and gifts to other users. We understand that this may not be ideal for everyone, and we offer a range of credit packages to suit different budgets and usage patterns.

We would like to assure you that our main goal is to provide a safe and reliable platform for our users to connect and interact with each other. The cost of maintaining and improving our platform, as well as ensuring the safety and security of our users, is reflected in our pricing structure.

If you have any specific concerns or feedback regarding our pricing, please do not hesitate to reach out to us at support@talkliv.com. We are always open to hearing from our users and are committed to providing the best possible experience on our platform.

Thank you for your understanding.

Best Regards,
Talkliv Customer Support

Dear Tyrone,

Thank you for taking the time to express your thoughts and share your feedback with us! We understand that using a new website can be overwhelming at first, but we are here to help you every step of the way.

Please take your time to explore the site and feel free to contact us if you have any questions or need any assistance. We have a comprehensive Help Center and a dedicated Support team available to assist you with any issues you may encounter.

If you need any guidance or clarification on how the website works, please don't hesitate to contact us at support@talkliv.com. We will be more than happy to help you out.

Thank you for your patience and we look forward to hearing from you soon.

Best regards,
Talkliv Customer Support

Dear Danilo,

We are sorry to hear that you are dissatisfied with your experience on Talkliv. Please note that all our users are real people who have registered on the site to find meaningful connections with others. We have a team of moderators who are constantly monitoring the platform to ensure that all users abide by our community guidelines and our anti-scam policy.

We take all reports of suspicious activity seriously and investigate any cases of potential fraud or scamming. If you have any concerns about a particular user or activity on the site, please do not hesitate to contact our support team at support@talkliv.com, and we will investigate the issue.

We understand that not every interaction on the site may lead to a successful match, but we strive to provide a safe and trustworthy platform for all our users to connect with others. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,
Talkliv Customer Support

Dear Ron,

Thank you for sharing your feedback about the website.

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

However, it always depends on the person what photos s/he wishes to post. It is true that there are many good-looking users on the platform. Living in the social media age, you can't always tell you is a natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every user to try to present himself/herself in the best way possible.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those ladies. Then please send that information with the proofs to support@talkliv.com and we will review the case.

We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned.

Best Regards,
Support Team Talkliv

Dear Eric,

Thank you for taking the time of your day to write the review.

We are sorry to hear about your situation with credits. Sadly, we do not have details of your situation in order to check whether there was a complaint in the system, so we would appreciate if you contact us via email support@talkliv.com, so we would check it.

In addition, please remember that you always can check and control your payments on your profile page and compare it with the prices that we have for the services on the website.

Nevertheless, if you still have questions about the credits, feel free to contact us back at support@talkliv.com.

We are always open to cooperation and ready to clarify the situation!
We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned.

Best Regards,
Support Team Talkliv

Dear Fred,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Also, please note that you can exchange contact details via chat/letters with your penfriend on the website, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at support@talkliv.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv

Dear Mathew,

Thank you for your comment on our website.

We want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits). If they like the website and want to continue communication, they need to buy credits.

Members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits. Members can choose among various packages and try the cheapest ones in order to understand how our project really works.

If you have some questions about the website, please contact us back at support@talkliv.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv