TalklivReviews 1,501

Dear Phillip,

Thank you for bringing this to our attention. We understand that being able to contact someone is an essential aspect of online dating, and we apologize for any inconvenience you may have experienced.

At Talkliv, we take the privacy and safety of our users seriously, which is why we have strict policies in place regarding sharing contact information. However, we do provide various communication channels for our users to interact and get to know each other, such as messaging and streaming features.

If you are having difficulty connecting with someone on our platform, we recommend trying to initiate a conversation with them through our messaging system. This allows you to communicate with other members while keeping your personal contact information private until you feel comfortable sharing it.

If you have any further questions or concerns about using our platform, please do not hesitate to contact us at support@talkliv.com. We are here to assist you and ensure that your experience with Talkliv is a positive one.

Best Regards,
Talkliv Customer Support

Dear Jeff,

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users. Respectful requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

Also, our loyal customers have the possibility to receive some bonus credits- you are welcome to contact our support team via support@talkliv.com for more details.

We are looking forward to your reply!

Best regards,
Talkliv Support Team

Dear Bud,
Thank you for sharing your feedback with us.
We carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, we would like to let you know that we are a legitimate company and we strictly forbid users under the age of 18 to register on our website.
Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Talkliv is an international platform that enables people from across the world to communicate with someone they would hardly meet in real life, if ever.

Also, please note that we do have free features as well as paid ones.
If you would like to know more about them, please let us know.

Considering the points you have raised, we would like to take an opportunity to investigate your feedback further.
We would love to make things right if you give us another chance.
We would need the profile ID number of the user you are referring to as well!

Please do not hesitate to reach us via support@talkliv.com email at any time. We work 24/7 for you.

Best regards,
Talkliv Customer Support

Dear David,

We appreciate you taking the time to share your story!

Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

In case you have experienced any issues in communication with a certain user, please contact us via Support@Talkliv.com with more details, we will be glad to assist you.

We are always at your service.

Kind regards,
Talkliv Customer Support

Dear User,

As a communication platform, we understand that misunderstandings can occur between users during conversations. However, we are not able to mediate or interfere with the conversations between users unless there is a violation of our terms of service.

We recommend that you communicate openly and honestly with trusted user about any misunderstandings or concerns that may have arisen during your conversations. This will help to clarify any miscommunications and maintain a positive and respectful relationship between both parties.

If you have any specific concerns about the content of your conversations or need further assistance, please contact our support team at support@talkliv.com. We are here to assist you and ensure that your experience on our platform is positive and enjoyable.

Best Regards,
Talkliv Customer Support

Dear Larry,

Hello and thanks for leaving your review.

It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Nevertheless, we're delighted to know about your experience.

Kind regards,
Talkliv Customer Support

Dear Dev,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

Kindly note, you can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits. You can choose among various packages and try the cheapest ones in order to understand how our project really works.

To get more information regarding this matter, please contact us at support@talkliv.com

Best regards,
Talkliv Customer Support

Dear James,

Thank you for sharing your feedback about the website!

But we want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits). If they like the website and want to continue communication, they need to buy credits.

In general, members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits.
Members can choose among various packages and try the cheapest ones in order to understand how our project really works.

If you have some questions about the website, please contact us back at support@talkliv.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv

Dear John,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at support@talkliv.com.

Best Regards,
Support Team Talkliv

Dear User,

Thank you for reaching out to us. We understand that understanding our credit system is essential to ensure that you have a positive experience on our platform.

Credits are used to access various features on our site, such as messaging, sending virtual gifts, or using our premium features. Each feature requires a certain number of credits to use, which are deducted from your account balance when you use them.

You can purchase credits by selecting the credit package that suits your needs from our payment page. The price of credits varies depending on the package you choose, and we offer various payment options for your convenience.

To see your credit balance, simply click on the "Credits" button located in the top right corner of the site.

If you have any further questions or concerns about our credit system, please do not hesitate to contact us at support@talkliv.com. We are here to assist you and ensure that your experience with Talkliv is a positive one.

Best Regards,
Talkliv Customer Support