SwissColony

I order Christmas gifts and told will arrive on time. On 25th they I saw shipped with FEDEX then show arrival on 28th. When I send email they said shipped withUSPS. Missed Christmas and now new year because they said will take 10 days+.? My mistake not going with Harry and David. Very misleading and terrible service. Do favor to yourself and don't order with this. Company, trust me.

I ordered a gift to be sent overseas to a family member in the military on Nov. 30th. I got a message on December 18th that the items were no longer available. How could that be if I ordered them on November 30th? And if they were not available Nov 30th, why did I not get the message until Dec. 18th? Then, when I tried to call to get an explanation, it took forever to get through the AI assistant to a real person. I've ordered from Swiss Colony often, but will go elsewhere from now on.

DO NOT BUY THEIR PRODUCTS, BEEN BATTLEING THEM SINCE CHRISTMAS ON DELI ERED DAMAGED GOODS AND PISS POOR DELIVERY, PACKAGES PUT AT THE END OF MY DRIVE WAY IN THE MIDDLE OF A FLOOD! TO THE CHINESE JUNK I RECIEVED, THE MEAT BOX I GAVE AS A GIFT WAS EMBARRASSING JUST ENOUGH FOR A SNACK! LOOKED HUGH ON THERE CATALOG! Never again! IM DONE. CUSTOMER SERVICE SUCKS GREATLY GREAT SCAMMER COMPANY. WARNING PLEASE DO NOT GET CAUGHT UP WITH THIS B,S COMPANY!

I placed an order with my account with Swiss Colony and the recipient didn't get it, they delivered to someone else and then after hours of being on hold it finally gets sorted out and my recipient gets the product. Fast forward 30 days and the recipient gets a bill instead of me. Very embarrassing. After another 2 hours making phone calls each person sends to another each telling something different like Brandon said I had to get a letter notarized stating the matter but finally I got someone with some common since and fixed it while we were on the phone. I was thankful for that hopefully she is correct in saying that. I then ask how they would compensate me for all the frustration and she said she could take off $9.56. WOW! This is a money hungry company not in the business of good customer service. I will now tear up my Credit Card to never use again and tell everyone I know.

I only ever oder from them at Christmas time. I paid my bill off in April. The order I put in this time was for about $60. I check my order status and it says I owe over $300. Call and they can t explain it. The weekend customer service is a joke. Can't explain it to me. Can't cancel my order or my card so this crap doesn't happen again. I am not paying their bull$#*! charge except for this order. My recommendation is don't ever use them.

I ordered from The Swiss Colony and was suppose to receive 2 additional items. I never received them. I called and they gave me a runaround and finally said they could not help me because they were out of that product and would not substitute another product. Rude and unhelpful. Expensive for the lack of quality of product. Do not shop with this company!

Be careful with ordering with the Swiss Colony I was overcharged paid in full all of my orders were wrong one half of all the items were damaged or ruin some of them takes outdated not worth buying when it came to the clothing the jackets were small and should have been large the shirts or small the blanket came in the wrong design I highly recommend you go to your local stores Harris Teeters Publix Costco and buy better than this for yourself for that special love one but not with Swiss Colony

Swiss Colony sent us a shipment, containing mostly perishable foods, that we never ordered totaling over $400! After discovering this fraudulent order, we immediately contacted customer service at Swiss Colony and explained that this was fraud and that we never placed said order. Since the charge did not appear on our credit card, we inquired about the payment method for this fraudulent order and were told that it was charged to our Swiss Colony account. We explained that we do not have a Swiss Colony account and requested the customer service representative to verify that we have no account. Upon checking, she determined that, although Swiss Colony created an account without our permission, there was no data in that account, no payment method, identification, NOTHING except our name and address. After explaining to the representative that we live in a remote area well over 30 miles from the closest donation facility, we requested Swiss Colony to have their courier pick up this fraudulent order and have it returned to Swiss Colony. Even so, we received a rude email the next day ordering us to drive the 60+ mile round trip to donate the order, obtain a receipt on official stationary and mail it back to Swiss Colony. Only then would they even consider not charging us for this fraudulent order.
At almost 80 years of age I feel that it is not only unfair, but irresponsible and illegal of Swiss Colony to force me to spend the time, energy and money to drive the 60+ miles and spend that money on gasoline all for Swiss Colony's screwup.
After this experience, I suggest that anyone looking for the type of merchandise Swiss Colony offers, look elsewhere. Do not purchase anything from this horrible company.

Gave you a 2 because you had several good looking items. However, you probably have one of the worst websites I've ever seen! I will not be ordering!

Placed an order via computer. Put in the ship to address. The order was printed out for me. Everything was correct. They shipped it to the billing address. They stated it was my fault as I used my computer. The representative read the correct ship to address off her screen to me. Then stated I made the error. Will never order from them again. Very disappointed.

They'll tell you your order is shipped when it hasn't been shipped. I ordered on Friday, November 10,2023. On Monday, November 13, I received an email saying my order was shipped. This is Wednesday, November 15 and FedEx still shows it as nothing more than "Label created". Knowing that everyday FedEx recipients might not see the most detail about their package, I signed into my FedEx account and see nothing other than that.

There are way to many companies to order from, so skip this one. Ordered on the 10th of Dec 23, at night. Then tried to cancel the next morning. No answer on phones or email. When I did get someone to answer the phone 8 hours and 11 attempts later, I was told I could not cancel. Nothing in my order required refrigeration or freezing, Yet I was told it was pre-staged in a refrigerated truck located by the post office the night I ordered it. Impressive for a company that I was told on the phone that know one was in or answering from that department. They credited my card 10 days later for the product after much complaining. I mean much complaining, but did not credit the shipping charges which where half the cost. They also did not send the two free gifts advertised for ordering. Order from somewhere that still has customer service. To make it all worse, they did not ship the item until 6 days later. Worse experience ordering to date. Buyer be warned.

This company is sad having to lie instead of fixing the problem and wow what a rude lady. Go with Hickory Farms or Harry and David better company's.

I was so excited to send a gift from my Wisconsin to family and friends, thank my good sense to try it first. The hard candy is beautifully wrapped, pricey and tastes like the wrapper. The chocolates are really pretty and tasteless. The petifours are dull, dry and crumbly. I spent nearly $100.00 on absolute trash. To be clear, I rarely leave reviews.not this time.

Save your money! These people have inferior products and they are liars and thieves. They have repeatedly billed me for something I paid in full for!

I placed a order for a aunt who lives in Virginia the order was delivered to my house in Michigan. When I called to let them know they proceeded to tell me it was my fault and that there was nothing they could do for me.

For the third time I have ordered Christmas gifts for people on my list who live away. This year was especially bad because some gifts were RECEIVED before December 1st. The man who took my long order, over the phone, guaranteed me numerous times that the SHIPPING day on all 12 orders was December 12th. Inappropriate and so disappointing. It would have been much less embarrassing had the packages not arrived until after Christmas than a few days after Thanksgiving.

I placed order - when I track order- it says - no tracking order! Called Swiss Colony, they said it went out! They need to get another SHIPPING METHOD NOT FED X! Getting refund!

This was my first purchase from this company as I heard good things about it from friends. I placed an order for ONE item with a 20% promo code and free shipping sitewide. My order total was $25.59 once I finalized it. I received an Order Acknowledgement email with a billing total of $50.58. I never agreed to pay that price. I emailed and tried calling to cancel but no response. The consumer has 24 hours to cancel, which I did way before that time frame.
UPDATE: customer service issued a refund...will see if I actually get it

Made an order once I put the order they were out of stock when the items still show as available in their catalog have been trying to get a refund now for 2 weeks and the stories and run arounds why they have not credit my refund seem to be just excuses not to refund my money this compamy its a scam don't buy from them.

Several of my items were not received today. I was supposed to receive 12 boxes total. According to the tracking numbers provided, all of the items were delivered by FedEx today. However, the picture from FedEx clearly shows that only five items were delivered to my address.

The FedEx tracking status also shows that the 27 Favorites for my sister was delivered to my address today, when in all actuality it was delivered to the correct house in Green Bay.

When I tried to call your customer service line, it was extremely difficult to get information from the automated system, and when I tried to ask for a representative, it said there was a high volume of calls, to call back later, and hung up on me. That is HORRIBLE customer service. I tried to email them through their website, and I kept getting an error message that my message wouldn't go through.

Items received:
3 Hand-Out Gifts (Quantity 1)
Snacker's Dream Basket
Buttermints
Sugar-Free Petits Fours
Sugar-Free Almond Brittle

Items Not Received:
3 Hand-Out Gifts (quantity 2)
43 Season Pleasers
Sugar-Free Cherry Cordials
16 Assorted Chocolates PLUS 24 Petits

This goes back 3 years now and I'm very disappointed with Swiss Colony, I called and reported 3 years ago that I haven't received any of my orders and I was told to disregard it and today I received a call from a collection agency! First of all how can customer service say disregard any future billing it was taken off my account and 3 years later I'm being billed. Too many chiefs and not enough Indians. Please get it together. I'm the type of person who pays for what I receive and if I don't get it why would I pay. Would you do so!

I ordered 8 blankets and sock sets for Christmas gifts. I received 1 that was spelled wrong. The correct spelling is STEPHANIE, So I called the company and told them of the mistake and they were sending out another one corrected. Well as it is my Christmas gift was a week late and today on 1/2/2023 I received the second one with the name STILL spelled wrong. It is NOT STEPHNAIE! As you can tell I'm not to happy. I will keep the 2 mistakes because at this point it's not worth it to me. I will pay my monthly bill until it is paid off. I do not consider using this company again. Thank you for your time.