Swinton has a consumer rating of 1.33 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. Swinton also ranks 48th among Car Insurance sites. The most common issues with Swinton are around customer service, which is not as good as expected by some customers.
I have rated it 1 star and have made a complaint which has been upheld. The problem was around the telephone operates not giving me the correct information regarding a document I required to process a claim. The claims department also have an options system on their answering service which did not fit my purpose and there was no option to talk to someone. However I am pleased that Swinton did uphold my complaint and said they would act on my suggestions and gave me a small compensation which I had asked for.See critical reviews
Swinton Insurance offers a wide range of insurance products; from car to home, bike to van, commercial to taxi insurance, plus services like breakdown cover.
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