Sweetwater

I have always had good experiences with Sweetwater. I rather buy from then than Amazon. Their support is great. However, I bought a new drum set and it came with a defective tom mount. Cannot be used without that part. I have talk to a few and they seem to pass the ball round. Today a week later I still do not have the part. Had to invent a mount to do a gig and it's embarrasing when I bought something good. When it comes to returns Amazon is better too bad. Sweetwater should step up to returns and fixes.

Hello, I'm a big fan of music and can't even imagine my life without it. Thanks to your service I'm in love with music more. The earphones I got from you are amazing. Thanks a lot.

My guitar I order on 10-25 -21 it finally came in, in may, 2022 the guitar was reserved for me I was called by my sales engineer Geoff who held my guitar another week till my funds posted shipped it out it arrived in 3 days perfect and beautiful great job Geoff and sweetwaters finest crew make the the music that never dies

Sweetwater has a good selection of gear with decent to average prices, though sometimes you will see deals where you get a substantial amount of store credit (aka bonus bucks) which could be nice if you were planning on buying more gear anyway.

It was a little awkward doing my first purchases with them because they had put my order on hold as I was flagged for potentially being a fraudster since my billing/shipping addresses are different. Is this really that uncommon? Also if I was a fraudster would I be buying a marred up used cheap synth? Hah (for the record they were clear about the condition of the item before purchasing, so I knew it was used gear with blemishes).

I suppose I can't blame them for being suspicious, but it does make for a bit of an awkward conversation and first impression! That being said, my sales rep Tyler Lamb was nice enough about it and I didn't have to plead my case too much in order to have my order blessed for shipping, so that was good I suppose.

I'll be the first to admit that I'm a bit of a recluse, so I'm more the hands off type of person in regards to customer service. Business is transactional, I just want to buy the thing and have it arrive in its stated condition, Sweetwater is much more hands on. For instance, after I made a purchase I received what appeared to be a personal text from my assigned sales rep (the fact that you get a personal sales rep shows you their hands on nature), as well as calls and email. Nothing pushy or weird, I guess the very hands on approach just isn't for everyone, so thankfully I am able to opt out. The very hands on nature is applauded by many, so I do recognize that I'm in the minority and nobody can please everyone.

Shipping is fast.

I purchased A New Korg kross 2 88 keyboard workstation. When I got it it was defected I got in touch with them an immediately they took control and shipped me a brand new working
On in just 1 1/2 Days. I would recommend this company to anyone buying instruments or PA Systems.
Excellence is guaranteed.

Not advised of the 5 to 7 day rule on check by phone when I expressed I needed the equipment asap. Ordered gear on Tuesday my check was shown as pending on Friday, cleared on Saturday and here I am on Tuesday ONE WEEK without my money or the gear I ordered. Sweetwater please review your bank and it's services. Your not getting the best return for your business. After a few more days the gear finally arrived. This whole thing was not a fault of anyone but rather just how stuff goes sometimes. Over all Sweetwater stood with me and was really great threw the whole event.

Over the last 2 years, I've spent $7,842.24 at Sweetwater Sound, all of those purchases being the Three- or Six-Easy-Payment Plan. Suddenly today, they won't grant me three easy payments for a $175 order -- credit denied. Why? Because a few of my payments for a $1,300 Stratocaster and a $400 bass amp were late during the worldwide pandemic that hurt everyone's business, left millions unemployed, and millions more facing eviction -- including me. Apparently, these well-heeled luminaries don't read the news much. I communicated with them during the pandemic. They got all their money. They were never caught off guard. They acted kind. They even made more money by charging me for late payments -- all directly from my checking account. Yet, these soulless robots are now saying, "I don't want your money." Well, you won't have to worry about that anymore -- a Sweetwater Exclusive!

I have used Sweetwater for a while now. This time I opted for the 3 payment option. When my order was processed, I got a call from Sweetwater. Trevor answered all my questions pertaining to the gear as well as the finances. I received my gear within 3 days. I have never had a problem with this company. I have always received what was ordered and they have always been responsive. Highly recommended.

Gear is always easy to come by for a drummer. Having someone in your corner who you can ask for advice and then they hook you up with great prices, that is hard to come by. This is the reason I swear by Sweetwater. Justin Sunday is amazing at his job and he knows what he is talking about. The equipment I ordered is great and I thank Justin for the recommendation.

Edit: I updated this review from 1 start to 4 as someone from the company actually reached out to me and worked with me to solve the issues. He gave me a discount on the items I bought and assigned a different sales rep, so quite happy with them. But I will still be cautious about buying from them again.

I've heard about Sweetwater's customer service and exceptional support. Instead of going again to guitar center, I thought let me work with them and have my personal sales support engineer. But working with sweetwater has been a continuous pain for the past two weeks now. From sending me a wrong item, to not replying to calls and emails, to wasting my time while I try to return the stuff they sent wrong. As its not enough to wait for two weeks to get the stuff, but then I get it wrong and have to do their job to send it back to them. When I tried to get the pickup information so I can follow up with the shipping company, they claimed that they don't get confirmation numbers. My sales rep unfortunately made me loose so much time, and stopped responding, the only way that I would get him to respond is if I asked someone else in the team for what I needed. Not to mention the false promises of huge discounts, while they mark up their sales and provide mediocre quality products. Sorry I thought I will be your customer, but the sweetwater customers service is way overrated and inefficient.

Amazing personal service for a online seller. Guitar setup was perfect one my Ibanez baritone. They made sure I was happy with all my purchases from them. Be sure to talk to the sales rep to make sure your purchase will do what you hope it will do. I bought an amp that wasn't compatible with acoustic guitar just from looking at the ad and a couple of videos. But Sweetwater made it right by exchanging it for an amp that is compatible.

Edit there is one annoying thing about Sweetwater. Sweetwater follows you around the internet with very annoying flashing ads. This is irritating enough for me to subtract a star.

Tascam unit was priced right, have prev. Experience with the regular -008, wanted the EX features. Excellent unit for chorale recording, v. quick set-up, exc. Quality once you learn the mic level and placement tricks, not-so-easy editing but that's a TASCAM thing, not Sweetwater.

No need to say much else.

Sweetwater customer support was unable to help me. I called Beheringer and they were GREAT. My problem could have been solved if Sweetwater support would have had a schematic of the product. Sweet water is a good company, and I will purchase more from them in the future.

Today my IT person will help me upgrade my MS Graphics software to allow us to utilize the Tech Support Folks at. SW; who told me that they couldn't help me download the tutorial for my ZOOM recorder and Cubase LE software until this was accomplished.
The only criticism on that contact is that it took them a little over an hour to make that determination and I was given to feel that I was taking them away from more important work or the TS guy hadn't had enough sleep... can't be sure! JI

A bit skeptical as I never thought I would buy a guitar on line as I am more of a tactile
Person.
However you add and the positive comments, the 51pt inspection and lets face it the 30day money back guarantee along with the PRICE. Well it was worth the price of postage(hahaha)
I am glad I took a chance, Arrived on time and in great nick. Was playable out of the box after a tuning.
No problems thus far.

You know you hear a lot of reasons not to buy on line.
Sweetwater may just be the reason that debunks all of them.
I intend to buy from then again, no question or qualms.

I company that says what is does and does what is says.

I've purchased a few items from Sweetwater, and their follow-up customer service is pretty good. One product I bought had an instruction booklet that was a bit confusing to me, so I called one of their tech experts who pretty much blew me off. I called back later and got a different expert who was not much better and suggested that maybe it was 'pilot error' and that maybe I should have gotten a less-complex device. I've been using all kinds of equipment for years, but this one has me flummoxed and the tech pros aren't exactly helpful in some cases. I've turned to other musician friends who have helped me muddle through to a point, and they agree that the user manual leaves something to be desired. That being said, I now wish I hadn't spent so much on the one I got, and maybe one with fewer features would have been a better choice.

This is just a great mike. I think it honestly represents the voice of the performer with quite an even feel across the EQ board. We use it in a duo, simply plug it in, turn on the Fishman and sing is pretty much all we need to do. And the classic look is unique, still.

The fact that the prices were more than just competitive and that I received a call so that I verbally could tell of my experience to a live person was both refreshing and appreciated. I tire of website reviews and automated telephone responces.

I ordered a Jackson JS32 rhoads. When I received it there was already rust on the strings so I had to change them which wasnt an issue, but there was also rust starting to form on the pickups and on some of the higher frets. My guitar wasnt set up correctly which isnt a huge huge issue because I need to get it set up differently regardless, however it should at least have the bridge lay parallel with the body instead of crooked. It may have been the way it was setup, because everyone puts their fine tune knobs different for tuning. The guitar sounds fine, and plays fine, but the plastic around the pickups was so tight, that it was bent. Same thing with the cavity covers on the back, they were very very tight. I trust sweetwater, and I love the service. Ive never had any problems with them before, but in all honesty this has been a huge pain in the hurt and waste of money for me.

Was there on Sunday, loved our waitress. Her name was Chippie. She was awesome!. She ran circles around those younger kids. What a nice experience!

I have ordered twice from Sweetwater, and am waiting for my second order. Te first time the cable jack on the guitar cut out, but it was an easy fix for me. They said I had to return it to get it fixed, but I fixed it myself. Overall good operation!