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DO NOT USE THIS COMPANY IF YOU ACTUALLY WANT YOUR PLANTS TO ARRIVE. Order numerous plants in stock on website, dispatch in 3 days. 2 weeks later nothing arrived. Was told after 1 week in phone call they were picked ready for dispatch. THIS WAS A LIE! 1 week later numerous items had been cancelled without notification as out of stock, so obviously not picked! 1 further week and still nothing! A further phone call and was told they had been delivered, although their own tracking system showed this was ANOTHER LIE. Then told, sorry all items are now out of stock. Weeks later and without notification ALL CANCELLED, and now too late the purchase from anywhere else. AVOID THIS APPALLING COMPANY AT ALL COSTS.
I ordered 270 'bedding plants' via Groupon. My order duly arrived and I was so disappointed with the quality/size/condition of them! I telephoned the company (Suttons) direct to advise them that I was not at all happy with just how misleading the sale was. I spoke to a woman who was both condescending and patronising - I felt my blood boil! No refund would be given (despite the fact they are 'Seedlings' not plants in any way, shape or form) - if I could tell her how many were missing (I would have needed a microscope) and how many had died then I might get a partial refund! Disgusting service and terrible quality product I would not buy from them ever again. I didn't pay loads for them but it is the principal of receiving poor quality goods!
DO NOT USE THIS COMPANY IF YOU ACTUALLY WANT YOUR PLANTS TO ARRIVE.
Order numerous plants in stock on website, dispatch in 3 days. 2 weeks later nothing arrived. Was told after 1 week in phone call they were picked ready for dispatch. THIS WAS A LIE!
1 week later numerous items had been cancelled without notification as out of stock, so obviously not picked!
1 further week and still nothing! A further phone call and was told they had been delivered, although their own tracking system showed this was ANOTHER LIE.
Then told, sorry all items are now out of stock.
Weeks later and without notification ALL CANCELLED, and now too late the purchase from anywhere else.
AVOID THIS APPALLING COMPANY AT ALL COSTS.
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