SurfsharkReviews 36

My situation drained me emotionally until Prowzetec on instagram took over. They fixed what others failed to fix and treated me kindly throughout. I finally feel secure again.

I stopped using this VPN because I couldn't use it easily, it required updating multiple times a month and I couldn't use it easily with a browser or Amazon—I had to sign out of it every time. Deleted my account. Moved on. But I was just charged $99. When I contacted customer service, they simply said "we cannot help you because there is no account to look up". Preposterous. It's also illegal to keep your credit information on file when you request them to remove it. I've filed a complaint within the Netherlands and have contacted my bank. Run the other way. They have no leadership within this company and don't care if they deliver value. Just don't.

I just wrote a REVIEW about my completely frustrating experience with Surfshark - and they rejected my review. They have already taken my money to renew the subscription - which I don't know if I ever had it - and they block me from logging in - claiming too many login attempts and all I can get is another offer to reset the p. W.

I paid for Surfshark and my account was blocked twice within 24 hours by their "automatic system". Support refused to provide a clear reason, only pointing me to the Terms of Service, and finally permanently banned my account. I used Surfshark only on my MacBook Pro for browsing and online courses. No sharing, no scripts, no abuse. Now I have lost access and they refuse to refund. Be careful – Surfshark can ban paying customers without proper explanation or refund.

System kept telling me my subscription was expired. Not wanting to go 'without' I paid for subscription, not realizing it was an error. When I finally realized the issue, I called customer service who refused to refund me my payments! Claiming it was a 30 day refund policy and I was past 30 days since payment. This after being a customer for over a year! DO NOT USE>

Bought program which worked for a bit, then did not. Spent 8 hours with tech trying the same things over and over and still it does not work. They continue to tell me how to fix it but it's just the same old canned response.
I have 800 days left on a useless subscription but at this point feel I've spent more money fixing the junk than I did buying it.
I will never use Surf Flounder again. Their tech support is a bunch of kids and their customer support SUCKS.
They offer no refunds at all even though the program won't work.

My account is being blocked for no reason.
When I asked what did I do, the answer was "we have an automated system, we don't know what actually you did". And keep spamming me with links with policies and rules. I have been a customer for 4 years, for 4 years I was accepting that lauds of time are not working properly. Like espn+ 80% times couldn't play, hulu 20% of times, recently paramount plus didn't work with them(even most free vpn make it work)
I understand nothing is perfect and I stick with them.
But this is just outrageous what they do now, no info on what caused the blocking, and no refund. This is against any law in any country. This is stealing money from customers

Customer service even worse that Comcast.
Paid for a subscription. Never got activated. Sent proof that my card was charged but they refused to activate it. I have an email chain longer than a CVS receipt. Just got posted around from rep to rep. Spent 20 minutes chatting online with arep then the reps shift ended got passed to another, had to start over from square one. End result they just refused to do anything to help. Just as well, my connections dropped often, many sites were unreachable with SurfShark, surfing was painfully slow as well. Proton VPN is the way to go

Am writing to express my dissatisfaction with the customer service provided by Surfshark. I encountered a problem with their service and attempted to reach them via text messaging, but was unable to do so. Instead, I interacted with a chatbot that was unable to answer my specific questions.

Furthermore, I purchased a subscription and discovered within the first hour that it was not working and I was experiencing issues. Despite never having used their services, I was denied a refund. I believe this is an unfair business practice, as they are fully aware that their services are inadequate. I claim there is a trial period! But no
no refunds, but this trial. However, this is misleading, as customers are still required to select the services they want, the duration of their subscription, and provide their credit card information. If you have an Amazon account, they will directly access and deduct the amount from it.

I am disappointed with the overall experience I have had with Surfshark and believe that their business practices are not in the best interest of their customers.

Sincerely,
Christopher Donald

What they did is illogical
What they did is unreasonable and illegal.
Suddenly I received an email informing me: "your account is blocked due to violation terms of service. Due to violation of our ToS, you have lost your right to a refund".
I asked from them to send me evidence and pictures from Surfshark database where they will prove what was the violation of terms from me.
Listen what they reply to me: "Since we do not collect any logs, we cannot provide you with more specific information regarding the blocking".
Unbelievable from such a company to give such an answer.
Namely, they have condemned me withaout evidence and furthermore I lost my money.
I can't belive the behavior of this company.
What they did is illogical.
By the way, I had to use the surfshark for a long time.

I signed up with Surfshark for three years and am pleased with the service. I would give it a 5 Star rating and I would certainly renew my subscription once it expires.

I solely use Surfshark to download television and movie torrents. Otherwise, I do not utilize it.

Just the other day, I got an email from Surfshark saying that my account has been banned and they will not issue any refunds. When I inquire why my account has been banned, they will not give me a specific answer and direct me to their TOS. They wrote, "I'm afraid the system blocks accounts automatically, and we're unable to dive into the reasons behind it."

So if I paid for another three years, Surfshark could ban my account, offer no refund, and give me no specific reasons as to why they did it.

I believe this is an unethical business practice.

If you enter you card for payments, it will hold that authorisation even after your card expires. So unless you change your credit card number with your bank, they will keep charging the card every renewal period.
Speaking of renewals; you can't cancel them. The only way ti unsubscribe from a service is to delete the account altogether. Because you technically pay ahead for each renewal period, they keep trying to keep you using the service by their no refund policy (unless you're lucky enough to have signed up with the 30 day money back offer). They won't let you remove a card saved so unless you've got some dummy card to replace it with you have to use their chat to cancel a subscription.
They gave me a 12 hour time frame for a confirmation email! The refund process is making my hair fall out from the stress. The drag on every step as long as they can to keep you coming back.
They're not even anywhere near the best VPN service (they can't fool streaming services like Disney+ and some NZ and Aus ones).
If you still feel like trying it out, pay via in-app purchases like Apple or Playstore or use a trusted third party like paypal since cancelling and halting subscriptions are much easier that way and you are much more likely to have a dispute resolved in a timely manner.
They're not worth it.

I purchased SurfShark and the antiVirus add on. I've had a lot of problems with their VPN, most sites won't let you visit their site with the SurfShark VPN because it's been blocked, and they won't update their IPs.

AntiVirus doesn't work. After months of making me turn off all other programs, send in countless reports, uninstall and reinstall, restart hundreds of times, etc. The SurfShark representatives told me that their antiVirus doesn't work, and maybe it will work in the future. I was told their official policy (this was explained to me by representatives Emma Hansson and reiterated by "customer service" rep. Elara Hodges) is that SurfShark doesn't have to work or deliver anything on their claims of providing a product that works, and that they just get to keep our money because it's our fault for trusting them. To say I found this disgusting is a massive understatement. I'm disputing the charge through my Credit Card now and will be filing complaints through the FTC and BBB.

This company will tell you they won't charge your card for renewal but then do it anyway - even when you've expressly told them you don't want to continue cover. EVEN WHEN YOUR PAYMENT DETAILS HAVE EXPIRED THEY STILL CHARGE YOUR BANK!

THIS IS FRAUD AS THEY HAVE NO LEGAL GROUNDS TO TAKE MONEY OR CONTINUE COVER AND YET THEY WILL AND THEN IGNORE YOUR COMPLAINTS.

Their customer "service" department is joke. You tell them you want to cancel, they confirm you are in your 30 day cancellation period and have the right to, but then they don't process it and instead obfuscate with a banal question "would you reconsider? What makes you want to leave?" etc.

A DISHONEST COMPANY WHO, ONCE YOU GIVE THEM BANK DETAILS, WILL CONTINUE CHARGING YOU AND REFUSING TO CANCEL - DESPITE TELLING YOU THAT YOU ARE ELIGBLE FOR CANCELLATION.

Kept taking money after subscription expired and will not refund. The app told me I was expiring then it stopped allowing me access through the VPN with the warning "your subscription expired" which was fine with me. Then I noticed they had continued taking money for months. They don't care that the app said I was expired and will not refund. They completely remove themselves from anything the app tells you like it is some rogue employee that doesn't work there anymore. Not much money but who does this type stuff?

I subscribed to a 2yrs subscription for Surfshark and noticed it was not connecting everytime I tried browsing on the internet, social media, streaming platforms. You name it. 2 months I reached out to cancel the subscription and request a refund but was told my local internet provider is 2 versions ahead and was not compatible with their server! I mean why the f* was I am to subscribe if it wasn't compatible. No refund for 2yrs of service I cannot use. A complete waste of my hard earned money in the midst of this recession!

My account was blocked, and no specific root cause provided.
Because I paid until 2026, I asked for my money to be refunded.
Nope. Surfshark decided to hold it to themselves.
Think thrice if you would want to trust this company and take one of those sweet three year deals, when they can decide to block you anytime and no reason provided. You will stay without the product and without money

I canceled my subscription in june23 and they confirmed it was canceled. In September they charged my credit card for a year subscription. I found out in November and they said I turned it back on. I have ask proof as they should have send me an email stating is turned on again. After a long wait they said we do not have that ( for the protection of the customer?). And refuse to refund as it taken me more than 30 day to find out as per there terms. I said f.ck your term as it was illegal to take it in the first place especially if you can't proof it was me who turned it on. You can't remove you credit card detail from your account unless you remove your account. Very fraudulent. Put a complaint now to my bank and VISA.

Surfshark
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Wij hebben de automatische verlenging van je abonnement op jouw verzoek geannuleerd. Je abonnement wordt niet automatisch verlengd, maar je hebt nog wel toegang tot Surfshark tot 2023-09-01 01:19:20 +00:00.

CAUTION! SurfShark terminated my subscription with zero explanation and zero refund. They said I "violated their terms of service" but provided no evidence or explanation. When I asked they said it's automatic and nothing they could do. I'm an accountant, I used their VPN to protect my clients. How in the world I violated their TOS is beyond me. I guess I paid them NOT to find out...

I recently purchased a two-year subscription to Surfshark VPN, excited to secure my online activities and maintain privacy across all my devices. However, my experience with Surfshark has been nothing short of a disaster.

First and foremost, Surfshark VPN abruptly blocked my account, claiming I had violated their Terms of Service. I reached out to their customer support for clarification on why my account was suspended, and the response was nothing short of disappointing. They informed me that my account was suspended because I had logged into more devices than permitted.

What's particularly frustrating is that I initially purchased Surfshark's service specifically because they advertised support for up to ten devices. The fact that they then turn around and block my account for logging in on fewer than the advertised limit is a blatant breach of trust and false advertising.

To make matters worse, Surfshark refused to unblock my account and provided zero assistance in resolving the issue. It's astonishing how they treat their paying customers. But the most egregious part of this ordeal is the fact that they refused to provide a refund, despite their clear violation of the terms they promised in their subscription package.

In the end, I'm left with a two-year subscription that I can't use, and my money has essentially been stolen. This level of customer service and disregard for their own terms is completely unacceptable. I strongly advise potential customers to think twice before considering Surfshark VPN as their service provider. There are plenty of other VPN options available with better transparency, customer support, and adherence to their stated terms. Surfshark has left me thoroughly disappointed and frustrated with their services, and I cannot recommend them in any way.