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Surfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Surfdome most frequently mention customer service problems. Surfdome ranks 8th among Surfing sites.
No positive highlights yet
After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is 10000 times better than what we could find herr in the UAE. We're more than happy!
Disgusting delivery service, I could not assess the quality of the clothes, because I have not received my parcel since February 2022. As a matter of fact, no one has returned the money, and it's been almost a year. Customer service writes that unfortunately, it is impossible to solve my problem. How is that even possible? I do not recommend it, do not order anything here!
I used to love Surfdome when I lived in the UK so I was excited when I found out they now have a Canada site. I placed an order and had no updates for over a week. I did not receive any notification that my order had shipped and then when I asked about my order I was given the wrong tracking number and had to contact them again and get a new one. They seem very disorganized. I will not likely shop with them again.
Products used:
T shirt
I ordered the Osprey Aura AG 65 backpack and while it did arrive, it took twice as long as their advertised shipping time. Tracking info was challenging all on its own. It stated it was in my hometown more than a week before arriving and then was shipped to the other side of the US where it sat for more than a week. When it did arrive the box was water logged and damaged heavily. Fortunately the backpack inside was alright During this time I tried calling Surfdome from the numbers listed on their web site but were unable to get through. I tried multiple times. Customer service did answer emails in timely manner, but just resent inaccurate tracking info that I already knew. Happy with the backpack and the price, but customer service and the shipping company need improvement.
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