Lisa M.

I ordered the Osprey Aura AG 65 backpack and while it did arrive, it took twice as long as their advertised shipping time. Tracking info was challenging all on its own. It stated it was in my hometown more than a week before arriving and then was shipped to the other side of the US where it sat for more than a week. When it did arrive the box was water logged and damaged heavily. Fortunately the backpack inside was alright During this time I tried calling Surfdome from the numbers listed on their web site but were unable to get through. I tried multiple times. Customer service did answer emails in timely manner, but just resent inaccurate tracking info that I already knew. Happy with the backpack and the price, but customer service and the shipping company need improvement.