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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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Very fast easy process. And has already come in handy. Was told I couldn't have my Bruno with me at an establishment I explained he is an ESA and showed them the papers and they apologized and allowed him to stay with me. Thank you!
My experience was amazing, easy and quick process.
Thank you for your kind feedback concerning our company and the application process. We truly appreciate it!
Great too deal with would definitely recommend to others who have the same medical problems as me
We are thrilled to hear you found the application process smooth. Thank you for choosing Support Pets for your medical needs and for spreading the word to others!
This experience for me was painless and simple. Only took a day to get my documents back. I would rate it overall 5/5!
Thank you sincerely for your fantastic feedback concerning the application process! We truly appreciate it!
I had some trepidation ordering through a Facebook ad, because you know what they say about things that are too good to be true. But the documents were delivered to my email within the promised 48 hours. Thank you! This will greatly improve not only my quality of life and my dog's, but will also grease the wheels of my upcoming move.
Thank you taking a chance and choosing our company for your needs. It is great to hear Support Pets has helped put your mind at ease. Good luck with your future move!
My experience with this program was very fast and effective.
Fast and Effective. Words we want to hear when it comes to our ESA application process at Support Pets! Thank you so much for your kind feedback.
Super fast and convenient. I will definitely be renewing it for years to come. All letters are legit and professional.
Hi there! We are thrilled to hear you had no difficulties with the application process at Support Pets. We look forward to doing business with you again!
The overall experience has been great super quick and painless. Although I have questions about how authentic these papers really are there were a couple things that didn't line up like the number of the doctor and liscense #. The team is looking into my issues and have been prompt with their responses.
We are happy to hear your experience with Support Pets has been positive overall! Thank you for your kind feedback.
Very helpful, fuss free application. They made my application easy and the approval came in right away. I didnt have to wait for a long time. Now, im happy i can bring my fur baby wherever i go.
Happy future travels with your fur baby! Thank you so much for your kind review!
Overall good, received within 48 hours and spoke to real people.
We are thrilled to hear your experience with Support Pets was so good!
The process was very easy and I got my documents very quickly
Fast and Easy. Words we want to hear when it comes to our ESA application process at Support Pets! Thank you so much for your kind feedback.
Just got my documents a few days ago and I am so happy thanks again
Thank you so much for choosing Support Pets!
Awesome website and timely response. The price was fair and reasonable. I was tired of having to choose between my dog Sky and a quality place to live. Now I do not have too.
It is wonderful to know you are enjoying life with your dog at your side! ♥
Great customer service. Asked all the right questions to get me what I needed. And they delivered everything in a timely manner.
Hi there! We are happy to hear your experience with our Customer Service at Support Pets has been so great. We hope to continue to exceed your expectations in the future.
We are thrilled to hear you found the ESA application process so easy and fast!
It was fast and easy now my baby is certified a couple of questions and your done this is so good so if you need your four leg friends an esa come see them it's legit
Thank you so much for such a kind and thoughtful review of our company! We truly appreciate it.
Everything was done with ease, and quick response.
I recommend everyone to use them
Your support is greatly appreciated!
I feel peace of mind, now that I have my documents. My Mia is able to be with me, she senses my moods and depression and she gets on my lap and comfort me. I do also check with stores, restaurants and hotels to make sure they allow ESA. Thank you very much for allowing my fur baby to be with me.
Our furry friends are family and should be allowed to be with us always. Mia sounds like an amazing companion!
Answer: Hi there! We do offer financial aid, and you can select it right before checkout — just look for the small box you can tick to apply the discount. If you need any help finding it, we're always here to assist! Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! Thanks for your questions, Bonnie It is necessary to contact our customer support. They will check your account, profile, purchases and then provide details in order to clarify and assist you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have all the prices and items on our main page. Here: https://www.supportpets.com/prices
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Please note that ESA laws apply only within the United States. Once you're flying internationally, including to the UK, airlines are not required to recognize emotional support animals under the same rules. Because each airline sets its own policies for international travel, the best next step is to contact your airline directly. They'll be able to explain what documentation is needed, any fees, and whether your ESA can travel in-cabin or must follow standard pet travel rules. Safe travels to you and your pup!
Answer: Hi there! The prices are on the on our website. Here: https://www.supportpets.com/prices If you have any doubts or questions, please contact our customer support, we're always there to assist. Thank you!
It is fantastic to hear the services we offer have already proved beneficial to you with your furry companion, Bruno.