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Support PetsReviews 16,009

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,202
quality
1,493
This company responds to reviews on average within 5 days

Instant Feedback

55,661 reviews

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Nebraska
1 review
0 helpful votes
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Thank you
May 13, 2022

Very fast easy process. And has already come in handy. Was told I couldn't have my Bruno with me at an establishment I explained he is an ESA and showed them the papers and they apologized and allowed him to stay with me. Thank you!

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

It is fantastic to hear the services we offer have already proved beneficial to you with your furry companion, Bruno.

Connecticut
1 review
0 helpful votes
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ESA
May 13, 2022

My experience was amazing, easy and quick process.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Thank you for your kind feedback concerning our company and the application process. We truly appreciate it!

Florida
1 review
0 helpful votes
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Very smooth process
May 13, 2022

Great too deal with would definitely recommend to others who have the same medical problems as me

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

We are thrilled to hear you found the application process smooth. Thank you for choosing Support Pets for your medical needs and for spreading the word to others!

Georgia
1 review
0 helpful votes
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Easy and Simple
May 13, 2022

This experience for me was painless and simple. Only took a day to get my documents back. I would rate it overall 5/5!

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Thank you sincerely for your fantastic feedback concerning the application process! We truly appreciate it!

North Carolina
1 review
0 helpful votes
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Delivered as promised
May 13, 2022

I had some trepidation ordering through a Facebook ad, because you know what they say about things that are too good to be true. But the documents were delivered to my email within the promised 48 hours. Thank you! This will greatly improve not only my quality of life and my dog's, but will also grease the wheels of my upcoming move.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Thank you taking a chance and choosing our company for your needs. It is great to hear Support Pets has helped put your mind at ease. Good luck with your future move!

Illinois
1 review
0 helpful votes
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Excellent
May 13, 2022

My experience with this program was very fast and effective.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Fast and Effective. Words we want to hear when it comes to our ESA application process at Support Pets! Thank you so much for your kind feedback.

Virginia
1 review
0 helpful votes
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I love it.
May 13, 2022

Super fast and convenient. I will definitely be renewing it for years to come. All letters are legit and professional.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Hi there! We are thrilled to hear you had no difficulties with the application process at Support Pets. We look forward to doing business with you again!

New Mexico
1 review
0 helpful votes
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ESA for my dog and I
May 13, 2022

The overall experience has been great super quick and painless. Although I have questions about how authentic these papers really are there were a couple things that didn't line up like the number of the doctor and liscense #. The team is looking into my issues and have been prompt with their responses.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

We are happy to hear your experience with Support Pets has been positive overall! Thank you for your kind feedback.

New York
2 reviews
0 helpful votes
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Easy, fuss free application
May 13, 2022

Very helpful, fuss free application. They made my application easy and the approval came in right away. I didnt have to wait for a long time. Now, im happy i can bring my fur baby wherever i go.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Happy future travels with your fur baby! Thank you so much for your kind review!

Georgia
1 review
0 helpful votes
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ESA Documents
May 13, 2022

Overall good, received within 48 hours and spoke to real people.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

We are thrilled to hear your experience with Support Pets was so good!

Minnesota
1 review
0 helpful votes
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Very fast and easy
May 13, 2022

The process was very easy and I got my documents very quickly

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Fast and Easy. Words we want to hear when it comes to our ESA application process at Support Pets! Thank you so much for your kind feedback.

North Carolina
1 review
0 helpful votes
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Awesome
May 13, 2022

Just got my documents a few days ago and I am so happy thanks again

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Thank you so much for choosing Support Pets!

Illinois
1 review
0 helpful votes
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ESA DOCUMENTATION
May 13, 2022

Awesome website and timely response. The price was fair and reasonable. I was tired of having to choose between my dog Sky and a quality place to live. Now I do not have too.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

It is wonderful to know you are enjoying life with your dog at your side! ♥

Illinois
1 review
0 helpful votes
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Great!
May 13, 2022

Great customer service. Asked all the right questions to get me what I needed. And they delivered everything in a timely manner.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Hi there! We are happy to hear your experience with our Customer Service at Support Pets has been so great. We hope to continue to exceed your expectations in the future.

Illinois
1 review
0 helpful votes
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Easy
May 13, 2022

Ordered documents, they came quickly & very easy...

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

We are thrilled to hear you found the ESA application process so easy and fast!

Michigan
1 review
0 helpful votes
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Awesome
May 13, 2022

It was fast and easy now my baby is certified a couple of questions and your done this is so good so if you need your four leg friends an esa come see them it's legit

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Thank you so much for such a kind and thoughtful review of our company! We truly appreciate it.

North Carolina
2 reviews
0 helpful votes
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Awesome company
May 13, 2022

Everything was done with ease, and quick response.
I recommend everyone to use them

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Your support is greatly appreciated!

Texas
1 review
0 helpful votes
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Super happy
May 13, 2022

I feel peace of mind, now that I have my documents. My Mia is able to be with me, she senses my moods and depression and she gets on my lap and comfort me. I do also check with stores, restaurants and hotels to make sure they allow ESA. Thank you very much for allowing my fur baby to be with me.

Date of experience: May 13, 2022
Letti C. — Support Pets Rep
over a year old

Our furry friends are family and should be allowed to be with us always. Mia sounds like an amazing companion!

Florida
1 review
0 helpful votes
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Confusing
May 13, 2022

My ESA is a cat but yet your harnesses are only for dogs. Please offer items for cats as well. Waiting on my free 2nd ESA document.

Date of experience: May 13, 2022
Kansas
1 review
0 helpful votes
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Aziza
May 13, 2022

I had to wait to come up with the money but I won't know how or if it works until I move in August to an apartment

Date of experience: May 13, 2022