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Support PetsReviews 16,066

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,209
quality
1,493
This company responds to reviews on average within 5 days

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55,708 reviews

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New Jersey
1 review
0 helpful votes
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Quick and easy
October 1, 2023

The process was fast and easy the documents are real my landlord accepted them without question. So lucky a stranger recommended it to me.

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Florida
1 review
0 helpful votes
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Complete after a few tries
October 31, 2023

After a few tries I finally got my paperwork. Thank you.

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Washington
1 review
0 helpful votes
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Thank you
October 1, 2023

I was moving and the pet fees were just way to high. Thank you to support pets for helping take a load off of trying to pay for my babies. And some apartments won't allow my gas unless it's a service animal. So thank you support pets.

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!

Colorado
1 review
0 helpful votes
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Pleased
October 1, 2023

It was simple to sign my dog up on support pets. I take her everywhere with me.

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!

New Jersey
1 review
0 helpful votes
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So grateful
October 1, 2023

The whole process was very easy and now I am able to take my dog with me when I need her. Suffering chronic pain for almost 27 years after a traumatic spinal fracture is no joke and nobody really gets it. My dog is what makes me happy and now I don't have to leave her at home! Thank you so much!

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to be of assistance, we are glad that you are satisfied with our services, and we hope our partnership can last for years.

West Virginia
1 review
0 helpful votes
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Worked for what I needed
October 1, 2023

Good landlord hasn't said a word about my dog even though he had a no pet policy. If you wait a few days after putting your email in you can get a discount I ended only paying about 60

Date of experience: October 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Rhode Island
1 review
0 helpful votes
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Quick and easy, questions were simple but effective. Everything went great

Date of experience: September 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Georgia
1 review
0 helpful votes
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Just what I needed
September 30, 2023

Quick, easy, convenient. Everything I needed in one place. Thank you.

Date of experience: September 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Nevada
1 review
0 helpful votes
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Easy
September 30, 2023

Very easy to enroll. Customer service good and responded promptly.

Date of experience: September 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!

Florida
1 review
0 helpful votes
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Amazing
September 30, 2023

Seamless process! Now I will be able to take my Kobe everywhere legally and I will have my little bestie always with me to calm my nerves and anxiety.

Date of experience: September 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always strive to provide an easy and fast experience for our valued customers, and we are happy to know you weren't inconvenienced by our process! Thank you.

North Carolina
1 review
0 helpful votes
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Amazing service and the documents came fast and easy

Date of experience: September 29, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Florida
1 review
0 helpful votes
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Pet Companion
September 27, 2023

Easy process - Smooth. I'm very excited about this opportunity to bring my boy with me wherever possible. Thank you.

Date of experience: September 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Florida
1 review
0 helpful votes
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Easy!
September 27, 2023

Site was very easy to navigate and get answers to all the questions I had. Helped me certify my dog, fast before moving into my current apartment.

Date of experience: September 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Tennessee
1 review
0 helpful votes
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The process was easy, quick and very affordable compared to other companies offering the same service.

Date of experience: September 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that you find our services helpful, and we hope our partnership can last for years!

Texas
1 review
0 helpful votes
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Support Pet Review
September 26, 2023

Everything with support pets as quick easy and simple. They charge a bit less then other sites and companies but they offer more. Reach the support team and getting responses from them has been quick and easy as well.

Date of experience: September 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

Florida
1 review
0 helpful votes
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Amazing, quick, and efficient
September 26, 2023
Updated review

Very easy process but the barrage of asking to add more purchases did take me off guard and was inconvenient.

Date of experience: September 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.


Very easy process but the sudden barrage of asking...
August 4, 2023
Previous review

Very easy process but the sudden barrage of asking to add more purchases did take me off guard and was inconvenient.

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
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Easy
September 25, 2023

The process was easy. The purpose of getting my puppy was due to my anxiety and PTSD. Now I'm thankful that I was able to make him official.

Date of experience: September 25, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!

Texas
1 review
0 helpful votes
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Support Pets is a lifesaver!
September 24, 2023

Having my pet as a support pet eases my mind tremendously. The process was easy and straightforward, and fast. Thank you!

Date of experience: September 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!

Alabama
2 reviews
0 helpful votes
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I included my second dog in my initial request. Now it's unclear if I need to add her separately. Confusing.

Date of experience: September 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Virginia
1 review
0 helpful votes
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Storm means the absolute world to me and I had thought about this before but wasn't aware that making her an emotional support pet was so easily possible. I pray we are approved.

Date of experience: September 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!