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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I didn't realize how isolated I had become during the pandemic until I started to interact with others again. Having my ESA with me as I become more social helps reduce my anxiety. The process of getting my dog certified as an ESA was seamless and did not add to my stress and anxiety.
Very satisfying fast reply, excellent communication, very patient staff and helpful and supportive I have nothing negative to say it was a positive experience and I'm looking forward to keep my precious max with support dogs for a long time :)
Hi Fanny,
Thank you so much for your kind words—we’re thrilled to hear that your experience was smooth, supportive, and truly positive. 🐾💛
It means a lot to know our team was able to guide you through the process with care and patience. Max is lucky to have you—and we’re honored to help make sure he stays right by your side, where he belongs.
We’re here for the long run, too.
Fantastic! Quick and easy process. Felt very supported by the entire team.
Hi Sloan,
Thank you so much for the kind words—we’re thrilled to hear the process felt quick, easy, and supportive from start to finish!
Referrals from friends mean the world to us, and we’re honored you chose Support Pets to help protect your bond with your ESA. We’re here to keep that support strong and simple. 💛
Hi Judy,
Thanks so much for sharing your experience! We're glad to hear your renewal went smoothly and efficiently—just the way it should.
We work hard to make sure our response times stay fast and the process stays stress-free, especially for returning customers like you. 💛
This is my second year utilizing support pet and I couldn't be more pleased with it service. Thank you
Hi Sabrina,
Thank you so much for trusting us again—we’re honored to support you for a second year! 💛
We’re so glad the experience continues to be convenient and positive for you. That’s exactly what we aim for: consistent, reliable support that makes life just a little easier.
Thank you for being part of the Support Pets family!
Quickly renewed Daisy's ESA for another year. Needed to receive travel documents as I may be traveling out of the country.
Hi Anna,
We love hearing that Daisy’s renewal went smoothly—thank you for being with us another year! 🐾✈️
It’s great that you’re staying ahead of your travel needs, and we’re proud to help make sure everything is in place for you and your ESA—whether at home or abroad.
Thank you for continuing to trust us with Daisy’s support.
Easy to understand and complete order
The process was very easy! I would definitely recommend it to someone else.
Hi Addison,
We’re so glad to hear the process was smooth for you—and thank you for being willing to recommend us! 💛
Helping people get the support they need, without added stress, is what we’re all about.
Wishing you and your ESA all the best from here forward!
Es muy buena pero no me Denton registrar a Mi gatica minimoon
Hola Leidi,
¡Nos alegra saber que ya recibiste la documentación de Copito y Bella! 🐾✨
Si necesitas registrar a tu gatica Minimoon, solo tienes que iniciar un nuevo proceso para ella a través de nuestro sitio web:
👉 https://www.supportpets.com
Si necesitas ayuda adicional, nuestro equipo de soporte estará encantado de asistirte:
📧 info@supportpets.com
💬 www.supportpets.com
I was assisted with all the information and was informed that if I needed help with anything just ask I give you millions of stars
Hi Wanda,
Your message absolutely made our day—thank you so much! 💛🌟
We’re truly grateful for your kind words and so glad to hear you felt supported every step of the way. That’s exactly what we aim for: real help, delivered with care and clarity.
It means the world to us to be part of your journey—and we’re here whenever you need us.
Stress-free. No problems! Love how easy it is to get documentation! I recommend to anyone trying to get their dog certified ESA
Hi Nicole!
Thank you so much for the kind words! We're thrilled to hear the process was easy and stress-free for you—and that you're happy with your experience. It means a lot that you'd recommend us to others. Wishing you and your ESA all the comfort and support you deserve.
I have used this service several times to get my ESA when I had my cat and then when I got my dog they make it so easy to use
Hello Colleen!
Thank you so much for coming back to us—it means a lot to know we’ve been able to support you through both your cat and now your dog! We’re all about making the process as smooth and stress-free as possible. Wishing you and your ESA continued comfort and companionship.
I open it tells me to log in. Won't let me make an account up to get the documents
Hi there Jeannie!
We’re so sorry you’re having trouble creating your account—that definitely shouldn’t be happening. Since your ESA would help with your housing situation, it’s important to get this resolved quickly. Please reach out to our support team at help@supportpets.com or use the chat at www.supportpets.com so they can help you set up your account and move forward with your documentation. You shouldn’t have to be separated from your companion when there’s a way to stay together. We’re here for you.
Assessment was reasonable and quick easy turn around also answered a question I had quickly
Hello Alicia!
We’re so happy to hear the process was smooth and that your question was answered quickly—that’s exactly the experience we aim to provide! Thanks for trusting us and a big thanks to your friend for the recommendation.
Do your research. They make it easy to get qualified. I will renew next tear for sure.
Hello Bonnie!
Thank you so much for the kind words! We’re glad to hear your experience was just as smooth the second time around, and we truly appreciate your trust in us. It means a lot that you're planning to renew next year—we’ll be here when you're ready.
They make it a little confusing and difficult to renew and add a second animal
Hi Sunshine!
Thanks for your honest feedback—it means a lot, and we’re sorry to hear the renewal process felt confusing and frustrating. That’s never the experience we want for you. If you ever run into issues again, our support team at help@supportpets.com or the chat at www.supportpets.com can walk you through every step, including adding a second animal (which we do at no extra charge). We appreciate you giving us a try based on your friend’s recommendation, and we’re here if you need anything moving forward.
It was a good experience. I like the fact you get a vest included
Hi there Lorrie!
Thank you for sharing your experience! We know it can feel like a lot to take in at once, so we really appreciate your patience—and we’re glad to hear you still had a positive experience. The vest is a nice touch for many, even though the ESA letter is the legal key for housing. Thanks for finding us online and trusting us with your journey.
I got a bit confused and made a mistake when making my purchase but I got the help and reassurance I needed
Hello Monica!
We’re so glad to hear everything got sorted out and that Sasha is now covered too! Mistakes happen, and we’re happy our team could give you the support and reassurance you needed. It means a lot that you’ve trusted us for all your kitties over the years. Thank you for being part of the Support Pets family.
Everything was pretty easy as it was just a renewal but the process was easy.
Hi Jobeth!
We’re so glad to hear the renewal process was easy for you! If anything felt unclear or got cut off in your message, feel free to share more—we’re always looking for ways to improve. Thanks for trusting us again to support you and your companion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet,
Thank you so much for sharing this. It’s powerful to hear how your ESA has supported you in reconnecting with the world post-pandemic. That kind of emotional stability and confidence is exactly why ESA protections exist—to help people feel safe, grounded, and capable in everyday life.
We’re also so glad the process felt seamless for you. That’s what we aim for—real support without added stress.
Wishing you and your pup continued comfort and connection as you move forward. 💛