Overview
Support Pets has a rating of 4.7 stars from 12,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
This was a very smooth & simple process. Customer service was very helpful & answered all of my questions promptly! I received all of my documents very quickly. So happy I chose this service!
Love you guys! Definitely at first was worried but totally awesome company you guys have
They don't have a functioning website. When I first ordered my ESA letter and ID paperwork I got it in about 48 hrs. But I created a login and password, but I can never login again because the website doesn't have a sign in button. I also ordered vests for my s dogs. The ordering page can only have 1 item in the shopping cart at once. So had to make a second order for the 2nd vest. But they had the same order number, so I only got one vest but they charged me for 2. I called today and asked about the 2nd vest. They tried to tell me that I only ordered 1 vest. I told them that I ordered 2 and only got one. I also told me that my Bank alerted me of a double charge for the same item. Then she said " so what size do you want on the 2nd vest'? I said I ORDERED a size xxs,so that's what I need. Already got the XS vest.She says: " so you want a bigger size? " no a xxs is smaller than XS!.Im starting to think Im dealing with an Idiot now... Im calling because I can't check my account online on your website because there isn't a sign in button there. I told her... I have a feedback for the corporate office:" tell them that if they don't fix this, I will not renew my ESA certificate with you, and I will not recommend you to anyone. But I definitely will write a review after this."
Process is easy to follow and I'm so happy to have my fur babies around all the time. I used to avoid flying because I couldn't bring them along but I can't wait for my next trip. I'm all set!
We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.
Very easy process well worth the money to have my little guy come along with us as responsible pet owners
Love how easy the process was to apply for an ESA Certificate. I highly recommend using this company if you want a seamless experience!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Registration process was simple and easy. The documents were sent within 48hr as promised. The vest, ID card and tag arrived within 4 weeks. My dog can now go everywhere I go Hassel free!
We were able to get our dog certified without having to jump through unnecessary hoops.
We're glad you found the process smooth and quick, and we hope you find our services beneficial too.
My landlord requires additional paperwork.
Reasonable Accommodation form. The ESA papers that I paid for are virtually useless without a signed Reasonable Accommodation form.
We appreciate your feedback. No worries, our team will send you a private message to help you out.
Applied for a ESA for my dog due to high stress levels, anxiety, and some health issues. I received the documents within a 1-2 days. I recommend Supportpets.com to everyone
We are delighted to be of assistance to you and your ESA, thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I took the test, filled out the papers, and got everything for my fur baby really quick and everything was set up correctly. I love it. You guys are pawsome!
Thank you! Exactly what we strive to accomplish! An easy and fast experience for our valued customers. Thank you for your trust!
Received documents as described. Needed to request additional documentation for leasing office that took a little hunting down and extra time, but overall great experience.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Very helpful. I still need to get paperwork for my landlord, if you could help with that. Also waiting on other order ( identification card, halter, etc).
Hi there! Thank you so much for your positive feedback. For your product order, you will receive an email and SMS with the tracking information once the order has shipped.
It was extremely easy to get registered, and the process of getting my documents didn't take long. Over all I had a very good experience with Support Pets!
It is always our pleasure in making your dream into a reality of having a meaningful life with your ESA, thank you for your trust.
It was very easy but when I submitted to my apartment they denied me because of guidance on documenting an individual's need for assistance animals housing that's needed.
Hi there! A member of our team has sent you a message in regards to this matter. Thank you!
Ninja acts like he's a prince when wearing his vest. Being part of ESA, has made my life easier because he can go with me to most or all places. We attached at the hip!. Lol
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
So far so good but what is included great customer service very knowledgeable people
The turn around time for assistance to receive documentation for my fur babies was phenomenal. Thank you for your support!
We genuinely care about the well-being of both pets and their owners, and we're glad to hear that you found our service beneficial. Thank you for trusting Support Pets for your ESA needs.
Very glad for u guys fast n helpful service.got what i needed n have great stuff.thanks alot
Thank you for choosing Support Pets again! We're delighted to hear you had a positive experience.
With this certificate, I was able to bring my cat Henny different places with me to help me with my anxiousness. And on top of that, our apartment is no longer charging us.
Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide.
I'm happy with the service provided to myself. I don't enjoy all the emails though
Your satisfaction is what keeps us moving forward, we are looking forward to a longer partnership with you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!