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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast quick and easy reliable hassle-free cheap I believe they really do care about the pets emotional support is a good thing I really need it after having my surgery
It was good but my documents have the wrong age of both my pets can you correct that?
Hello Patrick,
Thank you for reaching out! We're glad to hear the process went smoothly. To correct the ages of your pets on the documents, please contact our customer support team directly through our website chat or at info@supportpets.com. They'll be happy to assist you in updating the details!
Hi Tammy,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're so happy to hear that you're satisfied with our services. We always aim to provide the best support to our customers, and your feedback means a lot to us. If you ever need any assistance in the future, please don’t hesitate to reach out—we're always here to help. Have a wonderful day!
Supports pets is a great foundation especially for people with mental illnesses, no matter what kind they are.
Hi ShyAnne,
Thank you for your kind review! We are so glad to hear that you had a positive experience. If you need any further assistance, we’re always happy to help. Have a wonderful day!
Support Pets was reasonably quick and informative. They are also able to process extra paperwork my landlord requires, so that is very helpful!
Hello Ellie,
We appreciate your thoughtful feedback! It's great to know that you were pleased with our service. If you need any help, feel free to reach out. Wishing you a fantastic day ahead!
They made it nice and easy. The customer service answered all my questions pretty quick
Hi Alex,
Thank you for the lovely review! We're so happy to know that we could be of assistance. If you ever need anything, don’t hesitate to contact us. Have a great day!
Excelente, rápido y fácil de diligenciar, un proceso sin contratiempos
Hola Lina,
¡Es un placer! Tus comentarios nos motivan a seguir brindando la mejor experiencia posible.
I needed this to have my dog at my apartment and they got what I needed for him within 24 hours! They are great!
Hello Britney,
We are truly grateful for your positive feedback! It’s wonderful to hear that we made a difference for you. If you need help in the future, we are here for you. Have an amazing day!
Im am very satisfied with the team at support pets.They are very willing to answer and help with all questions and concerns. The aplication process is fast and simple with very quick results.
Hello Nick,
Thank you so much for your kind words! We're delighted that you’re happy with our service. If you need any further assistance, please reach out. Have a fantastic day ahead!
The process was fast and well done. I greatly appreciate this service!
Hello Christal,
Your positive review made our day! We're so glad to hear that we could meet your expectations. If you need anything else, don’t hesitate to reach out. Have a great day!
Confused as to what I paid for and what I have. The ID card expires in 4 months! Thought i paid for a year!?
Hello Elaine,
We understand how this could be confusing, and we're sorry for any uncertainty you've experienced. It sounds like you might have received an ID card with a shorter expiration than expected.
To clarify, if you paid for a full year's service, but the ID card is only valid for a few months, there may have been an error or misunderstanding in the processing of your order. We recommend reaching out to our customer support team through our website's live chat or by emailing info@supportpets.com so we can look into your account and provide you with the correct information and assistance.
Thank you for your patience! We’re here to help resolve this as soon as possible.
Love this site! They are so helpful. Great! Would recommend!
Hi Raquel,
Our pleasure! Your feedback keeps us motivated to provide the best experience possible.
Easy and convenient. It was great service and easy to complete.
Hi Crystal,
Thank you for taking the time to leave such a wonderful review! We’re happy to know we could assist you. If you need any help, we’re always here. Have a great day!
Very quick and easy service! I got everything approved within 48 hours and was able to receive all documents.
Hello Roberto,
Our pleasure! It’s a privilege to serve customers like you.
Now the correct name is on the document is better but other than that it was a beautiful and easy experience.
Hi Alice,
Thank you for taking the time to share your positive experience with us! We're so glad to hear that our service met your expectations. It’s always a pleasure to assist customers like you. If you ever need anything else, don’t hesitate to reach out. Wishing you a great day!
I have been searching for places to go with my babies and live comfortably or visit comfortably but as so many places are anti pet, it is extremely difficult. I have a hard time on my own and without my dogs by my side I can barely function with every day life. Support pets changes everything even for someone like me.
Hi Tatiana,
Thank you so much for sharing your experience with us! We're truly honored to be able to support you and your pets. We understand how important it is to have your dogs by your side, and we're thrilled to hear that our services have made a positive impact on your life. Your kind words mean a lot to us, and we appreciate you recommending us to your loved ones! We'll continue working hard to make things easier for you and others in similar situations. Thank you again for your support! 😊
I was so pleased at the ease of this process. I have been searching for a new apartment in a new city and was anxious about finding a suitable place to live that will allow pets. Having an emotional support pet is essential in my day to day life. With the help from the professionals from Support Pets I have one less worry in my life.
Hello Michele,
We're so glad to hear that our service helped ease your worries during such an important transition! It's wonderful to know that your emotional support pet is able to stay by your side, and we're thrilled we could assist in making your search for a new home a little bit easier. Thank you for trusting us, and we're wishing you all the best in your new city! If you ever need further assistance, we're always here for you.
Good experience, I would get all my pets approved through them
Hello Bailey,
We truly appreciate your feedback! It’s fantastic to know that you had a great experience with us. Should you need anything further, please let us know. Have a wonderful day!
It's been very informative to learn about the different in support animals and emotional support animals
Hi Erica,
Thank you for your positive review! We’re so glad that we could help you. If you need further assistance, we are always available. Have a great day!
This was a great experience and I did not have any hardships.
Hello Zelma,
We’re so happy to hear that you had a positive experience with Support Pets! Your feedback means the world to us. If you need any help, we’re here for you. Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
Thank you for your great review! We’re so glad we could assist you. If you need further help, feel free to reach out. Have a lovely day ahead!