Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It's quick and easy got them within 48 hours. We have used them for 3 years
Very good! Thanks again for the great service. No worries about the information that I entered, very easy to complete the application!
Fast and easy this is the second time I have used them. Will use them again
Hello Lewis,
Our pleasure! We appreciate your kind words and are so happy we could help. Thanks for your feedback!
It was easy to apply for and a very great experience I really love knowing honeymarie is able to go anywhere with me now
Hello Rachel,
Thank you for your positive review! We’re so happy you had a great experience. Have an awesome day!
My experience was also except for I hate when you purchase one thing and then they want to throw all these extras up at you do it all together
Awesome experience I was able to get everything done and organized and work with a doc with fast responses
Hello Amber,
Thank you for your positive feedback! We’re grateful to have been part of your journey. If you need further assistance, we’re always here. Have a fantastic day!
I thought that it will be hard to get a ESA certification for my dog. But this was the most easiest thing I ever done. The delivery time was short and came the next day.
Hello Crystal,
It’s always great to hear from happy customers! Your feedback keeps us motivated. Wishing you a spectacular day ahead!
Fast and easy to use would highly recommend to anyone hand my documents the same day
Hello Roy,
Our pleasure! Knowing you had a great experience makes everything worth it. Thanks for sharing!
Fast and prompt!
It's my second time using Support pet and I'm very satisfy with this.
Hello Taeheum,
Our pleasure! Your feedback truly means a lot to us. Thanks for being a valued customer!
Very quick, I got my documents the next day and now I'm waiting on getting my dog, Charlie's vest and everything else!
Hello! Thank you for sharing your experience!
It’s wonderful to hear how quickly you received your documents, and I’m sure Charlie will look great in his new vest. Word-of-mouth recommendations mean so much, and we’re glad you trusted us. Wishing you and Charlie many happy moments together!
Perfect and Efficient Very professional and Fast very good experience overall ill definitely recommend them
Hello Miguel,
We're thrilled to hear that you had a positive experience with Support Pets! If there’s anything else we can do, don’t hesitate to reach out. Have an amazing day!
Do I get a new Certificate and License and collar tag? I paid for renewal documents and gear. I only received an approval letter.
Hello Vickie,
We apologize for any confusion regarding the renewal process, and we truly appreciate your feedback. To clarify, if you paid for the renewal of your ESA documents and gear, you should have received an updated approval letter. However, the certificate, ID card, collar tag, and other gear are sold separately from the ESA letter. If these were part of your order and you haven’t received them, please reach out to our customer support team.
You can contact support directly through the chat option on our website or email us at info@supportpets.com, and we’ll be happy to resolve the issue and ensure you receive everything you’ve ordered.
Thank you for choosing us, and we’re here to help make things right!
I appreciate any form of help I can get. My condo always wants me to pay for every time my dog barks. Just because of a neighbor So I so appreciate the support. Thanks so much!
I needed this to have my dog at my apartment and they got what I needed for him within 24 hours! They are great!
Hello Britney,
We are truly grateful for your positive feedback! It’s wonderful to hear that we made a difference for you. If you need help in the future, we are here for you. Have an amazing day!
Official went though 24 to 48 hours and they sent me digital access to documentation I needed for landlord.
Hello Charles,
We’re so happy to hear about your experience! Your support keeps us motivated every day. Have a fantastic day!
I was able to renew and receive my ESA recertification paperwork quicker than I expected for my two assistance animals.
Hello Crystal,
Our pleasure! We’re grateful for the trust you’ve placed in us. Knowing that we’ve been able to make a positive impact keeps us dedicated to offering the best possible service.
I worried that getting my cat ESA certified would me time consuming and expensive, but this was a quick and easy process at a reasonable price.
Hello Belicia,
Thank you for your wonderful review! It’s customers like you who keep us motivated. Have a great day!
It's been almost a month and still don't have any documents...it sounded like a good 8ffer and I really need the paperwork so I can take Roxy with me for Christmas
Hello Harry,
We’re truly sorry to hear about the delay and completely understand how frustrating this must be, especially with Christmas approaching. This is not the experience we want for our customers.
Please reach out to our support team immediately at info@supportpets.com or use the chat feature on www.supportpets.com to provide your order details. Let them know the urgency, and they will prioritize resolving this issue for you.
We appreciate your patience and will do everything we can to ensure you get the documents you need for Roxy. 🐾💙
I was overcharged. $142.99. It should have been $90.00.
Did chat waiting for some one higher up to refund. 52.99.
Hello Roverda,
We're sorry to hear about the confusion regarding your charge. We want to ensure everything is resolved for you as quickly as possible.
The $142.99 charge includes additional services beyond the standard ESA letter, which could be for housing, travel letters, or other add-ons. If you believe you were charged incorrectly, please reach out to our customer support team at info@supportpets.com or use the chat option on our website to resolve the issue. We’ll make sure to review and address your concern promptly. Thank you for bringing this to our attention!
Awesome service, easy to use and understand and makes me feel comfort knowing I can have my furbaby with me.
Hi Lauren,
We really appreciate your kind review! It’s always our goal to provide excellent service, and we’re happy to have done that for you. Should you need any further assistance, feel free to reach out. Have a fantastic day!
I'm satisfied with my experience On getting my fur baby a ESA I am excited he can now travel with his momma
Hello Maria,
That’s wonderful to hear! We’re so happy everything went smoothly for you and your fur baby. 🐾
Wishing you both safe travels and lots of new adventures together — and remember, we’re always here if you need anything along the way!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shanda,
Our pleasure! It’s amazing to hear such positive feedback. Thanks for being part of our journey!