Called to let them know that one of the many toners I ordered is defective and grinds when I print. It jams the first 1" of the page to be printed. Took the defective one out and tried my old one which was almost out of ink and worked fine. Took a new one off the shelf and it worked fine. It is a defective unit and they want a picture. Send a photo of two toners with their boxes and they said they need the serial # included in the photo. This is a $15 part. Send it and move on. I'm not taking any more photos and not doing biz with them ever again. 4 or 5 years ago they sent me a defective toner which did not print properly and when I called them they sent another one the next day. If they have changed their return policies to that of taking photos of serial numbers, then they can kiss my...
I've ordered multiple times from this company and have found their products to be outstanding. There ship times have been excellent and the quality is tops. I had one issue and their Customer Service department was very helpful and sent out a replacement at no charge. I'm saving a fortune over OEM ink and toner. Will use again. Best, Gerald
Hi Gerald! We appreciate the feedback you gave to our company. We strive to be the best in our products, especially in our customers' overall experience. We will always keep you in the loop whenever we have new promotions for our customers as a way of thanks for sharing your experience with us.
Purchased ink from these company. For some reason, they say that the order was delivered and signed for by someone that doesn't exist in our company.
Spoke to someone on Friday, I was promised a response by the next business date. It is Tuesday and and still no answer, the best they can tell me is to wait until the courier finds the package before I can get the issue resolved. I guess until then I will use hopes and dreams to print in the office.
Highly advise you not to trust this company. Go to a brick and mortar store if you have to. Don't buy from them at all.
I also bought ink from this company and only received part of my order. After reading the reviews, I see this happens to others as well. Customer service will not answer or return calls. Will not be getting my business again.
I order two cartridges for my printer that supplied outlet promised would be compatible with my printer. The cartridge does not even begin to fit. When I tried to return them, I get a respond of not being able to return them. Now I have to try to dispute it with my credit card and hopefully get some results
Hi James! We apologize for the inconvenience that this has caused you. We want to make sure we can resolve the issue and our customer's experience is our top priority. You can call us at 877-822-8659 between 6 AM to 4 PM PST Mondays to Fridays so we can assist you or you can provide your best contact information so we can call you right away and rectify this situation.
Watch out for these people. They only send part of your order and claim they send the whole thing! When you inquire they give you the run around 'can't find your emails', 'weight shows it was shipped'. And since they did ship a small part of your order they use the tracking number to fight you when you complain with your credit card company. In fact, that is the only thing they will work on: keeping your money without giving you your stuff!
I have been working with Supplies Outlet@ www.suppliesoutlet.com for 18 months with excellent products and customer service. The delivery arrived fast, and installation was easy. I would recommend using them again and again.
Phil
Hi Phil! We appreciate the feedback you gave to our company. We strive to be the best in our products, especially in our customers' overall experience. We will always keep you in the loop whenever we have new promotions for our customers as a way of thanks for sharing your experience with us.
I bought a drum and two toners from them. The drum was totally defective (only prints on less than 10% of the paper). I told them I want to return the drum and also the toners because they make crap and I don't trust them, and they want a 20% restocking fee!
Hi! We appreciate you leaving us review. This is a huge help for us to improve our services. We understand that charging a restocking fee is unacceptable and we want rectify the situation and keep you as a satisfied customer. Can we give you a call at your most available time? Or if you want you can call us at 877-822-8659 and we'll be more than happy to assist you. Our business hours is between 6 AM to 3 PM Pacific Time.
Purchased a toner cartridge from them for my office printer (had previously purchased toner cartridges a few times prior). When I removed the cartridge from the package, toner leaked out of the cartridge all over my khaki pants (obviously ruining them). I've had this printer for years and never had a single cartridge from any other supplier leak toner. I contacted Supplies Outlet customer support. Besides asking for a refund, I also asked that they cover my dry cleaner bill (as I was hopeful they might be able to remove the toner and save the pants. I was told they would credit the cartridge but not pay the cleaning bill. I ultimately reached a manager who first blamed me and (wrongly assumed) I had opened a package that was visibly covered in toner. I explained the outer package had no signs that toner was leaking from the cartridge. She simply stated "we are not responsible for your dry cleaning bill" but would issue a refund for the cartridges once they were received back (by the way, they left it to me to find a box large enough to ship the 2 cartridge boxes back to them). Somehow they believe that toner getting all over a customer is not an obvious outcome of a defective product.
DON'T BUY FROM THIS COMPANY! They don't care about customer service
Enormous cost savings for our business! Great product, outstanding quality prints and page yields. Love the customer support. Shipped and received on time. Highly recommended.
Hi Rob! We appreciate the feedback you gave to our company. We strive to be the best in our products, especially in our customers' overall experience. We will always keep you in the loop whenever we have new promotions for our customers as a way of thanks for sharing your experience with us.
Compatible ink and toner cartridges at affordable price.If you want your printer to create high-quality documents and images, you need to shop for the best canon printer ink and toner cartridges.
They have only one customer service, Jennifer which hang up the phone on customers, when she does not have an answer.
Hi Malika! We appreciate the feedback that you gave. Our goal is always to improve our services and customers are our number one priority. Can we give you a call or how do we keep in touch with you to keep you and your valuable business with us?
The fastest service. Accurate order. Best prices I've found. Better than any of my alternative sources.
I ordered a printer cartridge ($57), and they sent me the wrong one and are now charging me a 20% restocking fee.
Hi! We appreciate you leaving us review. This is a huge help for us to improve our services. We understand that charging a restocking fee is unacceptable and we want rectify the situation and keep you as a satisfied customer. Can we give you a call at your most available time? Or if you want you can call us at 877-822-8659 and we'll be more than happy to assist you. Our business hours is between 6 AM to 3 PM Pacific Time.
Overview
Supplies Outlet has a rating of 1.7 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Supplies Outlet ranks 45th among Printers sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We appreciate you leaving us review. This is a huge help for us to improve our services. We want to address and rectify your situation. Can we give you a call at your most available time? Or if you want you can call us at 877-822-8659 and we'll be more than happy to assist you. Our business hours is between 6 AM to 3 PM Pacific Time.