I ordered printable CDs. They sent me non-printable CDs. Then instead of sending me what I ordered they issued a refund after helping themselves to a 15% restocking charge for their mistake, not to mention I had to pay for the postage to return the wrong CDs back to them. That's it for me! They're off my list!
This store has ZERO customer service. After they get your money, they will not take responsibility for anything, not even undelivered product. I will never do business with them again and I URGE you not to either.
Terrible customer service. I have contacted them 3 times trying to get an RMA, but they just ignore me. Also they took my money for some printer cartridges THEN told me they were out of stock. Now they keep extending the ship date on those cartridges. I don't need BS I need my cartridges! If they don't have something in stock they shouldn't take my money so I can get the item somewhere else. I've used them for years but they are getting really bad. Maybe they are having financial troubles...
"I have done a lot of business with SuperMediaStore and have always been very satisfied. Both their quality and speed of delivery have always been more than satisfactory.
Recently I accidentally ordered the wrong type of DVD clamshell; way too small and something I'll never use and very difficult to tell apart with just a picture. When I contacted customer service for return information, they informed me that they would be charging me a 15% restocking fee and wouldn't provide me with a prepaid postage tag. I understand the postage, but a restocking fee? Really? After all the business I've given them over the years and this being my first mistake?
Regardless of policy, after years of faithfully returning to their site, I truly feel they could have done the right thing by me and made me a happy customer. All it would have taken a was a few dollars in postage and waiving the restocking fee. Instead, their uncaring response will have me shopping elsewhere from now on; and believe me there are many choices. A true shame. Customer loyalty should come first. Period. "
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members