Lisa L.

"I have done a lot of business with SuperMediaStore and have always been very satisfied. Both their quality and speed of delivery have always been more than satisfactory.

Recently I accidentally ordered the wrong type of DVD clamshell; way too small and something I'll never use and very difficult to tell apart with just a picture. When I contacted customer service for return information, they informed me that they would be charging me a 15% restocking fee and wouldn't provide me with a prepaid postage tag. I understand the postage, but a restocking fee? Really? After all the business I've given them over the years and this being my first mistake?

Regardless of policy, after years of faithfully returning to their site, I truly feel they could have done the right thing by me and made me a happy customer. All it would have taken a was a few dollars in postage and waiving the restocking fee. Instead, their uncaring response will have me shopping elsewhere from now on; and believe me there are many choices. A true shame. Customer loyalty should come first. Period. "