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    SunWing CA

Ratings On Other Platforms

Trustpilot
1.4 / 5
Better Business Bureau
1.5 / 5
Corporate Values

Overview

SunWing CA has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. SunWing CA ranks 184th among Travel Other sites.

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Top Critical Review

“Find another Travel Co.”

karl r.
2/16/16

After having booked a 14 night vacation including airfare, accommodation at the tropicana hotel in P. V, Mexico and 14 breakfasts for 2 people, we discovered when we arrived that the hotel would not honour the breakfasts even though I showed the manager my copy of the booking confirmation which indicated that a breakfast meal plan was paid for. The Sunwing rep didn't have a contact for sunwing in Canada and told me to email sunwing myself. I did email them several times but never received any replies. Not impressed with sunwing vacations or the Tropicana hotel.

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Reviews (2)

Rating

Timeframe

Other

karlr17
2 reviews
10 helpful votes
February 16th, 2016

After having booked a 14 night vacation including airfare, accommodation at the tropicana hotel in P. V, Mexico and 14 breakfasts for 2 people, we discovered when we arrived that the hotel would not honour the breakfasts even though I showed the manager my copy of the booking confirmation which indicated that a breakfast meal plan was paid for. The Sunwing rep didn't have a contact for sunwing in Canada and told me to email sunwing myself. I did email them several times but never received any replies. Not impressed with sunwing vacations or the Tropicana hotel.

peymana
1 review
1 helpful vote
October 30th, 2017

I signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8,2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.

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