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    SunWing.ca

Corporate Values

Overview

SunWing.ca has a consumer rating of 1 stars from 2 reviews indicating that most consumers are generally dissatisfied with their purchases. SunWing.ca also ranks 230th among Travel Other sites. The most common issues with SunWing.ca are around customer service, which is not as good as expected by some customers.

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How would you rate SunWing.ca?
Top Critical Review

“Worst Travel Agency to Deal With. Never Again!”

Peyman A.
10/30/17

I signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8, 2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.

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Reviews (2)

Rating

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peymana
1 review
1 helpful vote
October 30th, 2017
I signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8, 2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.
karlr17
2 reviews
10 helpful votes
February 16th, 2016
After having booked a 14 night vacation including airfare , accommodation at the tropicana hotel in P.V, Mexico and 14 breakfasts for 2 people , we discovered when we arrived that the hotel would not honour the breakfasts even though I showed the manager my copy of the booking confirmation which indicated that a breakfast meal plan was paid for. The Sunwing rep didn't have a contact for sunwing in Canada and told me to email sunwing myself. I did email them several times but never received any replies. Not impressed with sunwing vacations or the Tropicana hotel.

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