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Claim Your BusinessSunWing CA has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. SunWing CA ranks 173rd among Travel Other sites.
LIARS spoke to SACHA the liar about cancelling our trip, she just lied about the whole fee and money back, so when I called back the next day to speak to her ignorant colleague who kept me on the phone for over 30 mins! Told me a whole different story. Do your self a favour and run don't look back get off their site and save yourself grief.
LIARS spoke to SACHA the liar about cancelling our trip, she just lied about the whole fee and money back, so when I called back the next day to speak to her ignorant colleague who kept me on the phone for over 30 mins! Told me a whole different story.
Do your self a favour and run don't look back get off their site and save yourself grief.
Tip for consumers:
Don't book your vacation with Sunwing
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Cancelled trip
After having booked a 14 night vacation including airfare, accommodation at the tropicana hotel in P. V, Mexico and 14 breakfasts for 2 people, we discovered when we arrived that the hotel would not honour the breakfasts even though I showed the manager my copy of the booking confirmation which indicated that a breakfast meal plan was paid for. The Sunwing rep didn't have a contact for sunwing in Canada and told me to email sunwing myself. I did email them several times but never received any replies. Not impressed with sunwing vacations or the Tropicana hotel.
I signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8,2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.
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