SunWing.ca has a consumer rating of 1 stars from 2 reviews indicating that most consumers are generally dissatisfied with their purchases. SunWing.ca also ranks 230th among Travel Other sites. The most common issues with SunWing.ca are around customer service, which is not as good as expected by some customers.
View ratings trendsI signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8, 2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.
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