North Hollywood

LOL this dealership is looking to remove bad reviews online. I uploaded all my grievances with a site named SiteJabber and it was removed so let me describe why sunset ford only thinks about their bottom line and does not care about the consumer who is purchasing the vehicle.

1. I purchased the car after doing research online. The FORD online person who I had no idea worked for Sunset Ford demanded that I come in and test drive the car when they were working. I have my own schedule and did not want to test drive on their schedule so I put Ford in the last see category as their customer service left something to be desired. Who is the consumer? HELLO... it is my money and my decision when and where I test drive a vehicle. BUT Sunset Ford of North Hollywood wants to only work with you if you do it on their terms.

2. The person I did purchase the vehicle from when I was available to test drive the car was wonderful but Sunset Ford of North Hollywood "GAVE THE SALE" to the online person who was rude and not consumer friendly.

3. Sealing the deal. The car was red and had no paint sealant (clear coat) I wanted that coat so that the car was protected. It was added into my contract.

4. After the sealant was added I went to pick up the car and noticed dings/paint chips in the car hood area and demanded that they fix this problem that happened when they added the sealant. The company was not wanting to do this until I stated that I was willing to walk away from the sale.

5. OPPS Sunset Ford of North Hollywood gave my keys to another client by mistake. HELLO... if you can't even trust the car dealership to keep track of who owns a car or who's keys they have who can you trust.

6. LONG WAITS and PROBLEMS taking your car in for service. Once I took my car in for a regular "oil change" and waited and waited and WAITED. After waiting for hours and hours in the waiting room I went to ask about my car. It took 8 hours to get my car, did they loose it or just forget about it? I was told that the service person had gone home. HELLO... Sunset Ford of North Hollywood do you not log in your cars that are there for service?

7. My last car service for it's 30K I was waiting and my phone rang. It was Sunset Ford of North Hollywood... they asked if I was the owner of the car in service and stated that they and their manager had looked at my car... Did they want to tell me something about my car? Perhaps they had the part that was recalled that as the recall stated could cause decapitation (the driver side air bag) BUT NO Sunset Ford of North Hollywood was all about their bottom line. THEY wanted me to sell them back the car and but a new one. HELLO... I was there to service my car NOT SELL IT. I asked them to NOT CALL unless they had the recalled part.

8. The very next day... Why it is the sales force calling again... HOW MANY TIMES DO YOU NEED TO BE TOLD I am not selling. Do you know what customer service is? I think not. If you want to buy a Ford buy one from another dealership that actually will care about you and not just their bottom line.