Sunbasket has a rating of 3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sunbasket most frequently mention and customer service. Sunbasket ranks 4th among Grocery Delivery sites.
They are always in time. The food tastes good and I wasn't expecting that to be honest. I love that it's easy and helthy.
Easy to use, lots of food options, and always great customer service. The app makes it easy to choose meals and change the defaults it suggests based on your dietary preferences. I also like that they have cuisines from all over the world. Food is extremely fresh and no processed ingredients.
Honestly the best meal kit ever- by far. Yes things go wrong from time to time but they make it really easy to resolve issues. Portions are larger than most kits and most meals are quite good and fresh. Some duds but over all I keep coming back to this after trying new options
Everything's been delicious. My favorites are the jambalaya and the grilled salmon with southern style rice salad.
I love to cook delicious food with fresh ingredients, and Sunbasket helps me to do that every week. The recipes are delicious, not too complex to prepare on a weeknight, and the ingredients are organic. Meals are satisfying and nutritious, even my kids have become adventurous eaters because this food is so good. I love picking my menu and knowing that I'm going to love any option; the variety & spices have kept me happy for a year and a half. I'm a very satisfied customer!
Great quality produce, easy recipes, lots of variety, organic options, and fabulous customer service!
We have been getting Sunbasket deliveries long before the pandemic, but have a box of fresh deliciousness delivered to my front door each week is amazing. The recipes are SO GOOD and generally take no more than 15 minutes to prepare. Many of the ingredients are things I never tried before - like chard and bok choy and things that are GOOD for you. With a great selection of items to choose from each week, I get almond butter, smoked salmon, sugar snap peas, cheese and a ton of other great things.
I have tried at least 2 other food prep companies and Iusy say that Sun Baskets customer service is the best! I also love their food, their eco friendly packaging (as pictured below)and their price!
The meals are delicious and varied, as well as help us stick to a healthy meal plan than we would otherwise be doing. They come on time each week in sturdy packaging so we know it's fresh. Honestly we just really love this service - it's one less thing to think about each week and we feel good about eating the meals we're getting. Highly recommend!
I chose Sunbasket because it was unique in having servings for 1 and a vegan plan. The quality and presentation of the food is excellent! I have recommended it to several friends. This is a quality meal plan for anyone who doesn't cook and wants a qourmet meal in 4-7 minutes in the microwave.
Sunbasket is a great option for anyone looking for a meal planning/delivery service that offers organic, whole foods options. I choose the Speedy or Pre-Prepped options everytime for my fast-paced lifestyle, and I love that they have paleo AND carb-conscious meal options, it really helps me in my "clean keto" food lifestyle. Each meal has the diet option categories it falls under clearly listed, making it easy to tell which are paleo, vegetarian, soy-free, diabetes friendly, carb-conscious, etc.
We've been with Sunbasket for several years. The creative menu choices, quality ingredients, and easy preparation instructions make cooking a joy. Whenever there is an issue, their customer service team is extraordinary and always handles things to my satisfaction. Shipping has been an occasional problem but I don't fault Sunbasket for that, and they have helped rectify all shipping issues.
It is a very good and convenient option if you are not a good cook like me. Also at the beginning of the pandemic, when the supermarkets were empty, it was fantastic to always have the meals delievered without having to worry about missing an ingredients. I discovered new flavors, new techniques with them! It's a shame that all is not organic.
I am really enjoying these meals. It comes in eco friendly packaging with healthy ingredients. The selections change every week.
Great taste, lower salt than other options, perfect portion size, healthy. I've tried 5 of the other top services and this on blows them away!
Love all the selections for different tastes and diets. Change up meals often so never boring. Fun spices and new flavors but not too weird. Love all the organic veggies and meat selections. Also love the extras I can order. Always fresh (occasional frozen veggie burns but not often) and delivered on time. LOVE that packaging is recyclable. Customer service has improved tremendously over past 2 years. Did awesome through the pandemic!
I have ADHD (inattentive type), which makes planning meals ahead of time virtually impossible. I don't think about food until I'm hungry so I grab whatever is available and quick. During the work week, I ate fast food every day. Now I can eat REAL food without having to give it much thought and get actual nutrition. I have only tried 2 meals so far. They were good but, in my opinion, a little bland. My opinion may change as I grow accustomed to eating healthier.
Sun Basket has the best recipes! They are easy to prepare and delicious. I feel like Sun Basket has turned my home kitchen into a gourmet restaurant!
I've been ordering a Sunbasket box almost every week for over a year. I love them! The meals are delicious, the calorie counts are reasonable and the portions are huge. I have had a few delivery issues here and there but their customer service is amazing and always resolves my issues quickly.
I will say I love their cold weather packaging, I wish there was a way for less waste in their warm weather packaging, but I appreciate how mindful there are of packaging in general.
I've been using sunbasket for a few years, and for the most part I really enjoy the recipes that I have
Quality control 8/10
Recipes 8/10
Ingredients 9/10
Customer service 10/10
Overall Value 7/10
Answer: I have had an occasional shipping issue. I always smell the meat in situations like this and take photos of the issue, before contacting Sunbasket. They have responded to my great satisfaction every time- which has been Maybe twice.
Answer: Hello Kim, our cut-off time to make any changes is every Thursday 12 Noon PST or 3 PM EST! Hope this helps! -The Sun Basket Team, EG
Answer: You can print a return label from their "Home Page" then click on your name in the top right hand corner. You will see "Print Return Label" there, and the instructions.
Answer: Go to your delivery schedule, then pick the week to cancel and edit to pause.
Answer: Hi there! Make sure you email your request to help@sunbasket.com. I will also send this to the team to make sure they expedite your email if you've already done so. Have a good one!
Sun Basket delivers fresh organic ingredients and easy, healthy recipes to your door. The best food from the best West Coast farms, plus customized menus for Paleo, Gluten-Free and Vegetarian diets. Recipes are developed by Chef Justine Kelly, formerly of the James Beard Award-winning Slanted Door restaurant in San Francisco.
Currently shipping to CA, OR, WA, CO, ID, UT, AZ and NV
Hi Ed, thank you for your review! We're happy to hear that you're enjoying our recipes! We appreciate your feedback on the different elements of our service and we'll be sure to pass this along to our team!