Sulekha

I wish I could give Sulekha USA 0 stars but 1 is the lowest I can choose, here is why -
I have been trying to get a status on my refund for a cancelled event since March and I have not received any solid information regarding the same. The refund email was sent to me by Sulekha USA on 12th March saying it will be refunded within 10-15 days. I first contacted Sulekha after 15 working days passed, I was told that refunds are delayed due to COVID-19 and that they have processed it but it will take some time to get to me (God knows if the refund is walking on foot to reach me from Texas or what). Second time I contacted them few days later, I was assured that I would get the refund within 20-25 business days after the event cancellation. 25 days passed and I got nothing. I got frustrated and called them, the customer support agent kept repeating these words - "Refund will processed shortly Sir." and without listening to me she hung up the phone. If this is how they treat their customers, I would say Sulekha does not even deserve to be a company at all as it is being run by a bunch of unprofessional and uneducated people who lack information that the customer has every right to know. I submitted email request asking for my refund several times but unfortunately I have not heard back yet on any of those email requests. We are in May now and I do not know when the right time will come, I have started to feel like Sulekha is just trying to avoid answering to me and waiting for me to gradually give up and let it go. This is truly unprofessional and unacceptable. So Sulekha, you have won as I have finally given up trying to reach out to you for an answer and have decided to contact my Bank to file a claim against your con company but I will not leave any opportunity to provide a feedback as negatively as possible. I will never be using Sulekha and advise anyone who is reading this to do the same. These people don't care and offer pathetic customer service.

They are unpunctual. Dont respond to telephone calls. Leave job half undone. Would never recommend them.